Stopped at the Woodlake Starbucks! I go there every morning with my girlfriend!!! On Labor Day Jess really helped us out when we ordered the item wrong on the app.
Atmosphere: 5
Food: 5
Service: 5
Jomar Mitchell
Usually this location is spot on but I haven’t been here in awhile I will say the employees were friendly but either didn’t listen or don’t care I asked for the caramel Ribbon crunch with no whip an almond milk what I got was blended up Caramelish ice almond milk no ribbon no crunch an barely any Caramel I also ordered the Bacon and Gruyère egg bites the cashier put egg white and pepper egg bites which I didn’t notice until I was back in the truck and on my way for $14 it’s very disappointing that something so simple could be this bad.
Atmosphere: 4
Food: 1
Service: 3
Daeshona Mcpherson
This location moves very slow. I try avoiding coming to this location but it’s the closest to me; every time I come I wait 10 mins for my order, not even exaggerating. It could be anytime of the day, I could order inside, go drive thru, even order through the app ahead of time and I still be having to wait a while to receive my order. This location needs to do better and find some sense of urgency. I never leave reviews or hardly have anything bad to say, but this is very frustrating!
Atmosphere: 3
Food: 3
Service: 1
Wanda Carter
We regularly stop by this Starbucks. We have our regular drink that we order but this time we learned it was no longer on available and that they were making some changes to the menu. Zack was at the window and took some time with us sharing the changes and how we could order our drink. Even shared the price point difference. Superb customer service. He later told us he was the new manager there (we could understand why) and if we had other questions to reach out. He also asked us our names. WHO does that! Zack does!!!!! And we appreciate it!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Sandra Allen
Absolutely horrible customer service! Went here on 12/20/24, went inside drive thru was long BIG MISTAKE. I made order and paid no coffee 10-15 minutes later still waiting for service no explanation no other customers really in the store. I had to leave because I had to work totally unacceptable treatment for a paying customer. Mind you drive thru customers that had to have come after me were being served. People that come in store should be treated with respect and good speedy service also! Couldn’t even get money back or coffee UNBELIEVABLE.
Te'Andra Payton
My husband was ordering and the girl taking our order named Moseph was not upbeat at all she had a nasty attitude and acted like she did not want to be at work. Starbucks too expensive for them to hire employees with a nasty attitude. I will not be returning to this Starbucks again. Starbucks needs to better train their employees before having them assist customers in the drive thru! Life is too short to be mad.
Service: 1
Lisa Curtis
Everytime I come here it is a long wait and I order ahead. The parking lot is tiny and poorly designed! I won’t be returning to this location. They make me irritated Everytime I go! Nope!
Sonia Smith
The wait is always ridiculously long. Even when there's only 2 cars in the drive thru. If there's more than 3 cars in the drive thru you're going to wait at least 15 mins
Food: 3
Service: 2
Alex Rodriguez
Drive thru- I asked for a Grande Soy latte, I got a MILK one, which i am allergic to dairy and didn't noticed till i left the place. i was too far to turnaround.
The baristas here are the best, always so warm and friendly ❤️
Atmosphere: 5
Food: 5
Service: 5
Corey Walls
Went to order a Mocha and the lady with painted green eyes gave me an attitude for absolutely no reason. Very disappointed in this visit. 1/20/24
Atmosphere: 1
Food: 5
Service: 1
Eric Lupton
Slowest Starbucks I’ve ever been too. No sense of urgency to get through the line. Do yourself a favor and drive to a different location - or go into the Starbucks in the Kroger next door.
Stopped at the Woodlake Starbucks! I go there every morning with my girlfriend!!! On Labor Day Jess really helped us out when we ordered the item wrong on the app.
Atmosphere: 5
Food: 5
Service: 5
Usually this location is spot on but I haven’t been here in awhile I will say the employees were friendly but either didn’t listen or don’t care I asked for the caramel Ribbon crunch with no whip an almond milk what I got was blended up Caramelish ice almond milk no ribbon no crunch an barely any Caramel I also ordered the Bacon and Gruyère egg bites the cashier put egg white and pepper egg bites which I didn’t notice until I was back in the truck and on my way for $14 it’s very disappointing that something so simple could be this bad.
Atmosphere: 4
Food: 1
Service: 3
This location moves very slow. I try avoiding coming to this location but it’s the closest to me; every time I come I wait 10 mins for my order, not even exaggerating. It could be anytime of the day, I could order inside, go drive thru, even order through the app ahead of time and I still be having to wait a while to receive my order. This location needs to do better and find some sense of urgency.
I never leave reviews or hardly have anything bad to say, but this is very frustrating!
Atmosphere: 3
Food: 3
Service: 1
We regularly stop by this Starbucks. We have our regular drink that we order but this time we learned it was no longer on available and that they were making some
changes to the menu. Zack was at the window and took some time with us sharing the changes and how we could order our drink. Even shared the price point difference. Superb customer service. He later told us he was the new manager there (we could understand why) and if we had other questions to reach out. He also asked us our names. WHO does that! Zack does!!!!! And we appreciate it!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible customer service! Went here on 12/20/24, went inside drive thru was long BIG MISTAKE. I made order and paid no coffee 10-15 minutes later still waiting for service no explanation no other customers really in the store. I had to leave because I had to work totally unacceptable treatment for a paying customer. Mind you drive thru customers that had to have come after me were being served. People that come in store should be treated with respect and good speedy service also! Couldn’t even get money back or coffee UNBELIEVABLE.
My husband was ordering and the girl taking our order named Moseph was not upbeat at all she had a nasty attitude and acted like she did not want to be at work. Starbucks too expensive for them to hire employees with a nasty attitude. I will not be returning to this Starbucks again. Starbucks needs to better train their employees before having them assist customers in the drive thru! Life is too short to be mad.
Service: 1
Everytime I come here it is a long wait and I order ahead. The parking lot is tiny and poorly designed! I won’t be returning to this location. They make me irritated Everytime I go! Nope!
The wait is always ridiculously long. Even when there's only 2 cars in the drive thru. If there's more than 3 cars in the drive thru you're going to wait at least 15 mins
Food: 3
Service: 2
Drive thru- I asked for a Grande Soy latte, I got a MILK one, which i am allergic to dairy and didn't noticed till i left the place. i was too far to turnaround.
Atmosphere: 4
Food: 1
Service: 1
30mins for an online order is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Coffee and tea were not good. And it's far too
Service: 1
The baristas here are the best, always so warm and friendly ❤️
Atmosphere: 5
Food: 5
Service: 5
Went to order a Mocha and the lady with painted green eyes gave me an attitude for absolutely no reason. Very disappointed in this visit. 1/20/24
Atmosphere: 1
Food: 5
Service: 1
Slowest Starbucks I’ve ever been too. No sense of urgency to get through the line. Do yourself a favor and drive to a different location - or go into the Starbucks in the Kroger next door.
Atmosphere: 1
Food: 4
Service: 1
Simpleton working the counter got all 3 wrong.
Atmosphere: 5
Food: 5
Service: 1
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