When I say never again.. that is EXACTLY what I mean… & they need to be reported. I grabbed a sandwich around 7 something before I had extra deliveries to make. I get home to Hampton around 10-10:25 to find the their employees BOTCHED our sandwiches. They mixed up the requests for our order so my bf’s had some of my requests/some of his were missing, and vice versa. We literally went without dinner, got our video for proof, threw the sandwiches away because they were DISGUSTING and grabbed an apple 🫠.. I get to work BEFORE they open so I said that I’d call when I finally got off around 5. I call when I get off and the owner or whoever he is basically said that he couldn’t give me a remake because I didn’t have the sandwich to show him I didn’t eat it.. as if people say “ew this is gross, let me wrap it up and put it back in the fridge”. My order was 2 sandwiches… deal or not they need to be replaced. Take that BOGO part up with subway, not a customer.
once he realized I said I have a video of the sandwiches they messed up.. he then goes on to say that because I got a buy one get one free, he can only replace the sandwich paid for like I asked them to create a “buy one, get one” foot long and asked for them to be messed up. (I hadn’t eaten all day so imagine my frustration when all I could eat was an apple because it was so late and I was doing deliveries to get Grocery money). So I asked for a refund instead because I didn’t want him dealing with anything I’m about to eat, he said I HAD to make it there before 3 yesterday knowing it was snowing. It was 30 minutes until they closed and the ride I had without snow and traffic was already 30 minutes.. so not I’m left with less money, my sandwiches couldn’t get remade, and now unable to even grab something small/ no leftovers or anything because he gave no leeway when I came to fixing the mistakes that HIS employees made or even my refund. If my car could get through the snow right now, I’d be there right now.. times are hard out here..
Food: 1
Service: 1
Ben
Small dining area.
Atmosphere: 3
Food: 5
Service: 5
Iris Wright
This subway did an amazing job today with our food. I walked in with a huge catering order and they did not complain and went right to work. Food was fresh and baked our cookies fresh for us as well. Thank you so much for an amazing customer experience!!
From Caring Hearts Telecare/ Dr. Iris Wright
Atmosphere: 5
Food: 5
Service: 5
GRS Smith
Exceptional Managment & Service! Use the app to order food always ready and delicious! Thank you for going above and beyond with kindness
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 12 Pack Cookie Box
Genesis Stagg
Exceptional Managment & Service! Use the app to order food always ready and delicious! Thank you for going above and beyond with kindness
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, Steak & Cheese, Cookies
brenda white
Not very friendly at all!! Not much meat on the sub. I could have done better at home. Your commercials are false abut how the sub looks!!
Atmosphere: 3
Food: 3
Service: 3
Pamela Winslow
Great sub, lots of meat price increase, as with everything.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Cali Club, Roast Beef Footlong Pro Double Protein, Oven Roasted Turkey & Ham Footlong Pro Double Protein
Britney Price
I ordered delivery through the Subway App and received the wrong order. I called the store and they offered to credit me half of a sandwich. I am pregnant and can't drive which is why I ordered delivery. It is ridiculous to order delivery and be expected to travel to the restaurant when they make a mistake.
Patrick McGinnis
Ordered a sub to be delivered no vegetables came on the sub when it arrived. Over the phone they confirmed that they put no vegetables on the sub as a misstake/miscommunication. Wanted me to drive up to the store to have a half sub remade as the only recourse. Absolutely ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Farris Jones
Love the fact that this subway has a drive-through!
Recommended dishes: Spicy Italian Melt Footlong Melt
Randi Marie
Great sandwich!!
Food: 5
Service: 5
Recommended dishes: Egg and Cheese Sub, Egg and Cheese Sub Combo, Cold Cut Combo Footlong Regular Sub, Black Forest Ham Egg & Cheese 6 Inch with Regular Egg
When I say never again.. that is EXACTLY what I mean… & they need to be reported. I grabbed a sandwich around 7 something before I had extra deliveries to make. I get home to Hampton around 10-10:25 to find the their employees BOTCHED our sandwiches. They mixed up the requests for our order so my bf’s had some of my requests/some of his were missing, and vice versa. We literally went without dinner, got our video for proof, threw the sandwiches away because they were DISGUSTING and grabbed an apple 🫠.. I get to work BEFORE they open so I said that I’d call when I finally got off around 5. I call when I get off and the owner or whoever he is basically said that he couldn’t give me a remake because I didn’t have the sandwich to show him I didn’t eat it.. as if people say “ew this is gross, let me wrap it up and put it back in the fridge”. My order was 2 sandwiches… deal or not they need to be replaced. Take that BOGO part up with subway, not a customer.
once he realized I said I have a video of the sandwiches they messed up.. he then goes on to say that because I got a buy one get one free, he can only replace the sandwich paid for like I asked them to create a “buy one, get one” foot long and asked for them to be messed up. (I hadn’t eaten all day so imagine my frustration when all I could eat was an apple because it was so late and I was doing deliveries to get Grocery money). So I asked for a refund instead because I didn’t want him dealing with anything I’m about to eat, he said I HAD to make it there before 3 yesterday knowing it was snowing. It was 30 minutes until they closed and the ride I had without snow and traffic was already 30 minutes.. so not I’m left with less money, my sandwiches couldn’t get remade, and now unable to even grab something small/ no leftovers or anything because he gave no leeway when I came to fixing the mistakes that HIS employees made or even my refund. If my car could get through the snow right now, I’d be there right now.. times are hard out here..
Food: 1
Service: 1
Small dining area.
Atmosphere: 3
Food: 5
Service: 5
This subway did an amazing job today with our food. I walked in with a huge catering order and they did not complain and went right to work. Food was fresh and baked our cookies fresh for us as well. Thank you so much for an amazing customer experience!!
From Caring Hearts Telecare/ Dr. Iris Wright
Atmosphere: 5
Food: 5
Service: 5
Exceptional Managment & Service! Use the app to order food always ready and delicious! Thank you for going above and beyond with kindness
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 12 Pack Cookie Box
Exceptional Managment & Service! Use the app to order food always ready and delicious! Thank you for going above and beyond with kindness
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, Steak & Cheese, Cookies
Not very friendly at all!! Not much meat on the sub. I could have done better at home. Your commercials are false abut how the sub looks!!
Atmosphere: 3
Food: 3
Service: 3
Great sub, lots of meat price increase, as with everything.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Cali Club, Roast Beef Footlong Pro Double Protein, Oven Roasted Turkey & Ham Footlong Pro Double Protein
I ordered delivery through the Subway App and received the wrong order. I called the store and they offered to credit me half of a sandwich. I am pregnant and can't drive which is why I ordered delivery. It is ridiculous to order delivery and be expected to travel to the restaurant when they make a mistake.
Ordered a sub to be delivered no vegetables came on the sub when it arrived. Over the phone they confirmed that they put no vegetables on the sub as a misstake/miscommunication. Wanted me to drive up to the store to have a half sub remade as the only recourse. Absolutely ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Love the fact that this subway has a drive-through!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Things are great at this Subway..
Atmosphere: 5
Food: 5
Service: 5
Way over price
Everything was a great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian Melt Footlong Melt
Great sandwich!!
Food: 5
Service: 5
Recommended dishes: Egg and Cheese Sub, Egg and Cheese Sub Combo, Cold Cut Combo Footlong Regular Sub, Black Forest Ham Egg & Cheese 6 Inch with Regular Egg
Our subs were delicious!
Atmosphere: 5
Food: 5
Service: 5
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