Tropical Smoothie Cafe

The wrap I got was good, so good it brought back memories of my cousin that moved to Indiana back in 2009,The smoothie was also pretty good. Have yall seen the movie fight club? I’ve heard good things about it but im not sure if I wanna watch it or not?

Atmosphere: 4

Food: 5

Service: 5

The price is getting higher the wrap is getting smaller.

Atmosphere: 5

Food: 3

Service: 5

By the looks of these reviews, this seems to just be a common occurrence. The manager Kendra has horrible customer service skills and shouldn’t be managing this place. I placed an order at cedar road that was meant for kempsville location and called immediately after to cancel my order. I called 11 times and nobody answered until later that evening. They took my number down and told me the manager, Kendra, would call me tomorrow. I then called every day for two weeks to get my refund just for an employee to tell me “the manager said no refunds”. I took it up with my bank but it’s just the fact that she was so poor in communicating and doing her job. She couldn’t even call me back or hear me out or answer the phone the first ring. Just an awful place ran by awful people. Go to kempsville location. They get your orders right and they answer their phones!

Atmosphere: 1

Food: 1

Service: 1

I ordered a buffalo chicken wrap and it came with no buffalo sauce or flavoring? Cook seemed annoyed when I asked for buffalo sauce.

Atmosphere: 5

Food: 2

Service: 5

I just came in & to the young gentleman that took care of my pick up order I hope ag

Atmosphere: 5

Food: 5

Service: 5

Ordered a cali breakfast flatbread with no meat. We got our order and went to the car and opened it up only to find it was just sausage and egg. It had meat, did not have cheese, avocado, or chipotle mayo... So in other words not at all what we ordered. Went back in to sort it out, they started remaking it and I specified that I wanted a cali breakfast flatbread, I just want that item, without the meat. I told them they must've mixed the order up because the first order had nothing that shouldve been in it like avocado. When I said that to the lady at the counter, she hollared to the man cooking it to make sure it had avocado. Finally I get my order and open it up and it is just avocado and egg. If the lady had said nothing I would've just been given an egg flatbread. What part of Cali breakfast flat bread screams just egg? Felt bad for the lady and just gave up after that as I was already in the car. I guess they just don't bother to read what's in anything on the menu. However I can confirm that not everything on that board is a plain egg and sausage wrap.

No happy hour rates workers didn't seem too happy not pleasant at all

Atmosphere: 2

Food: 3

Service: 2

This is the first time I've been able to find the best way to get a good place because you were the best person Wayne Hart and I was so lucky to have you in my life for 8years who ever she is you are not the one that is the only person who will never be in there baby

What the hell are up with some of these employees? Like who is hiring people who can’t listen to simple orders? You need to shut down this place because how bad some of these employees can’t listen to orders. Was I speaking another language when I ordered? I said what I wanted about 3 times and made it very clear and yet my order was wrong and normally I wouldn’t make such a fuss, but this time I am a bit irritated since the ingredients I didn’t want in my order make me nauseous and I’m thinking this was done on purpose like how can you mess up this badly? I ordered a wrap without cheddar and a smoothie with dates & pineapple & banana without any added sugar and I stated that I wanted no sugar in the smoothie like 5 times and they made sure it was clear and it came out unusually fast but it had sugar and only banana, like obviously I didn’t ask for that and it was clear that the smoothie was meant to have dates and yet it didn’t have any or maybe I wasn’t told there wasn’t any dates, but where was the pineapple? Why was there sugar? I don’t want to take 30 grams of sugar and I’m a bit sensitive to sugar and that’s why I stated not to put sugar into the smoothie because it makes me sick. The wrap had cheddar when I stated for it not to have any cheddar like 5 times and I made it simpler and said no cheese to make sure we’re on the same page and make it clear yet there was still cheddar on the wrap and they made the wrap like 7 minutes after I placed the order but I’m a patient person but that is something that should be mentioned and almost no one was placing orders or correct me if people were placing online orders. I thought the location in south battlefield was bad, but this one and this experience takes the cake! Never had I have a worse experience than this. I am not coming back ever to a Chesapeake Tropical Smoothie Cafe location because these locations are outrageously absurd in Chesapeake. I suggest going to one in Norfolk since they actually make your smoothies better and don’t take as long. Also something to mention is the smoothies here are liquidly.

Atmosphere: 4

Food: 2

Service: 2

I always get the peanut protein smoothies with the Chipotle Chicken. Never disappointed

Atmosphere: 5

Food: 5

Service: 5

This is by far the worst tropical smoothie location I have ever been to. The lady with the short dreads is very disrespectful. They are not good at communication at all. I will be filing a complaint on what happened today

Atmosphere: 1

Food: 2

Service: 1

Forced to visit because of doordash.These employees don't believe it's necessary to let people know when the order that they've been waiting for is ready even though you're the only customer in the place.There is no customer service here. Only hostility towards customers.Always overpriced, rude employees, and every time I come in here, the music sounds like static. There is literally white noise playing on the stereo, No one else seems to notice.

Atmosphere: 1

Food: 1

Service: 1

I came in on a weekday in the morning the smoothie was watery and terrible. I’ve never encountered someone so rude and hateful to their employees. This older lady, seemed to be a manager was extremely rude and off putting.

Atmosphere: 1

Food: 1

Service: 1

The older lady that was taking my order was really snappy and rude. I felt more of an inconvenience than a customer. The smoothie was flavorless and the wrap was cold. I’ve been coming here for years in the morning before work and this was the worse experience. With the cost of a meal I expect to at least get a smile and a quality product.

Atmosphere: 1

Food: 1

Service: 1

Consistency is key. It’s rare that they are off.

Kid-friendliness: They have a kid’s menu

Wheelchair accessibility: Accessibility

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunrise Sunset