Got 2 smoothies and 2 wraps, 1 smoothie had almost no fruit and was chunky with ice, the other smoothie just tasted bad, had to drive back and both were remade and second try was 100x better. Also both wraps just weren't good, chicken was like dog food quality and rice was crunchy, all condiments were grouped up into sections in wrap. They refused to fix our wraps even though they apologized " the new kid training probably messed all your food up" .
Atmosphere: 1
Food: 1
Service: 1
Jeremy Sanders
Tropical Smoothie Cafe (Kemps River Crossing shopping center)-I have been here at least a thousand times in the past five years never mind all of the other Tropical Smoothie locations across Hampton Roads and America! This past year is the first time I’ve ever had any kind of issues with the quality of a tropical smoothie anywhere. Sometimes it will have a taste like the food has become mixed with it or the ingredients containers and other times it is just bland like the correct amount of ingredients were not added properly, remake after remake and it makes no difference. The staff is friendly, though they are very unprofessionals as of late this past year. I just left with yet another unsuccessful remake and they have a radio playing with explicit lyrics… “f*%# this and f#*%” that…. Do yourself a favor and make the trip to Haygood if you want a high quality smoothie or snack and a great experience, they always hit the mark this one is unfortunately off par. I won’t be back there for quite a while due to the management or lack there of, hopefully they’ll get it together soon but for now they are badly in need of some proper training.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sunshine Smoothie
Edwin Hathaway
Great healthy delicious food. I've been looking for this place for years. Employees are friendly and efficient. Great place! I recommend it to everyone. If you are struggling to control your weight you will love this place.
Susan Carter
The Smoothie was really delicious without sugar, Just FruitNice EmployeesClean location
Richard B.
I mainly go to this tropical smoothie for breakfast when I'm working so I can't say much for anything other than morning staff. Every time I go in though, food is great, the place is clean and quiet. And they are extremely nice and sweet. I hope they continue to provide this service to everyone.
Ashlyn Loushin
we had accidentally ordered to the wrong store and it was too far for us to make it in time so i called and spoke to the general manager i unfortunately didn’t get his name and he told us we couldn’t get a refund but he went so out of his way and literally brought our food to us at the place in sams circle. this dude deserves the world
April S
I LOVE this location. I’m always greeted by a friendly employee that is ready to assist me immediately. My order is always prepared by the quoted time and my smoothie is always delicious, thank you!
Jessica Baynes
I have the best service here!! I love the staff and the management! Caribbean J*** Wrap fan right here and don't forget the Chipotle Sauce on the side! Lol
Kim Lyles
Excellent customer service and great detox smoothie they are the bestVegetarian options: Best place for wonderful smoothies
Philip White
I waited over 20 minutes for a smoothie. After telling the manager, I waited another 10 minutes. Very unprofessional.
Such an amazing place to sit and enjoy your delicious smoothie or food combo.
Stacey A.
Worse tropical smoothie I have ever been. I see why no one goes in there. I'll have to drive alittle extra to get to a decent one now.
Lateesha U
I ONLY order from this location. The customer service is great! My smoothies are always made to perfection. Each employee that I have encountered has been polite, caring and shows co concern. I ALWAYS tip them as well ❤️.They need a 5.0. Let’s get them there!!
Andrew G.
My grand daughter and she put an order for our lunch. We got to the restaurant and picked up our order. We drove home in 3 minute she pulled her drink out of the drink carried and the bottom came open on her drink . The contents of the drink spilled out over the family room rugs. I immediately took the cup back to the store and ask to speak to the manger. He came out and I told him what happened and he said it wasn't his fault that i got a defective cup and he said there was nothing he would do about it. I told him the rug was ruin and he just looked at me and said sorry but he is not responsible. This is the worst Tropical Smoothie I have been to. I swear this staff doesn't give two shits about their customer service, because there is absolutely no empathy for the the fact that they ruined my rug. . The manager is incredibly arrogant and is incompetent when it comes to customer service. The manager is honestly one of the worst interactions I've had with anyone in a managerial position. Please do not go here! I love tropical smoothie but avoid this location like the plague. The manager has no sense of customer service.
Kevin Crawford
Love TSC! Didn't even know this one was here till today! Glad we found it... Though that might be dangerous for my diet! ???Store is nice and it's a great location just a block from us!
Got 2 smoothies and 2 wraps, 1 smoothie had almost no fruit and was chunky with ice, the other smoothie just tasted bad, had to drive back and both were remade and second try was 100x better. Also both wraps just weren't good, chicken was like dog food quality and rice was crunchy, all condiments were grouped up into sections in wrap. They refused to fix our wraps even though they apologized " the new kid training probably messed all your food up" .
Atmosphere: 1
Food: 1
Service: 1
Tropical Smoothie Cafe (Kemps River Crossing shopping center)-I have been here at least a thousand times in the past five years never mind all of the other Tropical Smoothie locations across Hampton Roads and America! This past year is the first time I’ve ever had any kind of issues with the quality of a tropical smoothie anywhere. Sometimes it will have a taste like the food has become mixed with it or the ingredients containers and other times it is just bland like the correct amount of ingredients were not added properly, remake after remake and it makes no difference. The staff is friendly, though they are very unprofessionals as of late this past year. I just left with yet another unsuccessful remake and they have a radio playing with explicit lyrics… “f*%# this and f#*%” that…. Do yourself a favor and make the trip to Haygood if you want a high quality smoothie or snack and a great experience, they always hit the mark this one is unfortunately off par. I won’t be back there for quite a while due to the management or lack there of, hopefully they’ll get it together soon but for now they are badly in need of some proper training.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sunshine Smoothie
Great healthy delicious food. I've been looking for this place for years. Employees are friendly and efficient. Great place! I recommend it to everyone. If you are struggling to control your weight you will love this place.
The Smoothie was really delicious without sugar, Just FruitNice EmployeesClean location
I mainly go to this tropical smoothie for breakfast when I'm working so I can't say much for anything other than morning staff. Every time I go in though, food is great, the place is clean and quiet. And they are extremely nice and sweet. I hope they continue to provide this service to everyone.
we had accidentally ordered to the wrong store and it was too far for us to make it in time so i called and spoke to the general manager i unfortunately didn’t get his name and he told us we couldn’t get a refund but he went so out of his way and literally brought our food to us at the place in sams circle. this dude deserves the world
I LOVE this location. I’m always greeted by a friendly employee that is ready to assist me immediately. My order is always prepared by the quoted time and my smoothie is always delicious, thank you!
I have the best service here!! I love the staff and the management! Caribbean J*** Wrap fan right here and don't forget the Chipotle Sauce on the side! Lol
Excellent customer service and great detox smoothie they are the bestVegetarian options: Best place for wonderful smoothies
I waited over 20 minutes for a smoothie. After telling the manager, I waited another 10 minutes. Very unprofessional.
Restaurantji Recommends
Such an amazing place to sit and enjoy your delicious smoothie or food combo.
Worse tropical smoothie I have ever been. I see why no one goes in there. I'll have to drive alittle extra to get to a decent one now.
I ONLY order from this location. The customer service is great! My smoothies are always made to perfection. Each employee that I have encountered has been polite, caring and shows co concern. I ALWAYS tip them as well ❤️.They need a 5.0. Let’s get them there!!
My grand daughter and she put an order for our lunch. We got to the restaurant and picked up our order. We drove home in 3 minute she pulled her drink out of the drink carried and the bottom came open on her drink . The contents of the drink spilled out over the family room rugs. I immediately took the cup back to the store and ask to speak to the manger. He came out and I told him what happened and he said it wasn't his fault that i got a defective cup and he said there was nothing he would do about it. I told him the rug was ruin and he just looked at me and said sorry but he is not responsible. This is the worst Tropical Smoothie I have been to. I swear this staff doesn't give two shits about their customer service, because there is absolutely no empathy for the the fact that they ruined my rug. . The manager is incredibly arrogant and is incompetent when it comes to customer service. The manager is honestly one of the worst interactions I've had with anyone in a managerial position. Please do not go here! I love tropical smoothie but avoid this location like the plague. The manager has no sense of customer service.
Love TSC! Didn't even know this one was here till today! Glad we found it... Though that might be dangerous for my diet! ???Store is nice and it's a great location just a block from us!