Only gave two cause I didnt actuaaly try any food though I wss only going to get a choc frosty. Stoped by on my way to Doctor's appointment first time at this location Used the bathroom first because I'd been out for several hours and hadn't gone and while the womens bathroom itself wasn't horrible it definitely wasn't clean the toilets themselves were vile I had to go back out to my car and get lysol wipes before I was willing to sit down on one of the toilets After that I wasn't willing to get anything to eat because if you can't keep the bathrooms clean I can't imagine what the kitchen looks like. Also The sink is not functioning correctly I had to wave my hand all around it before touch it twice before it activated the motion sensors going out or something. I very much doubt I'll ever be back here.
Atmosphere: 2
Food: 2
Service: 2
Taylor
Guys working the drive thru this morning were super nice :)
Atmosphere: 5
Food: 5
Service: 5
VSS
SURGE PRICING! Wendys' just charged me an extra dollar for fries more than the cost on the board. "We are getting ready to change our prices on the board". Charge us what you actually advertise the price to be, not what you want it to be. Dynamic pricing or surge pricing, whatever. It's wrong!
Candace Gordon
Wish I could do 0 star. Ordered big baconator got one patty and 1/2slice undercooked bacon. Did drive back too
Food: 1
Lucas Nogueira
They spit in my food or something. I ate it and now my stomach feels like it’s about to exploded. If there was a lower star I could give it I would. If you read this trust me, DONT EAT THERE.
Atmosphere: 1
Food: 1
Service: 1
James Coleman
I was in a hurry, so I didn't check my order, but the chicken nuggets I got were warm at best, and a few looked like they weren't cooked al the way. The fries and strawberry lemonade were good. Service was a little slow and very unfriendly.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Wendy's Hot & Crispy Fries
Joshua Laster
Well, the kiosk works fine but don’t expect you get a receipt until you get your food order and your food order is still wrong. No napkins or straws where the drink stations were. Then coworkers verbally going at it behind the counter. Tables in the seating area aren’t wiped down. I don’t know if the store needs more people or better paid peolple but the atmosphere sucked as a customer. Close it down until you can find more detail oriented folks, and if you do find them, pay them what they are worth then some.
Atmosphere: 1
Food: 3
Service: 1
Automan2k
Placed a pick up order for breakfast this morning. Got there at 7:00 and waited an the drivethru speaker for a few minutes before pulling around only to be told they weren't open yet. There posted hours say 6:30.
Lynn Eskite-Tant
The food was prepared quickly & as ordered. The gentleman at the counter could have been a little more warm & friendly but was not rude in any way.
Best Wendy’s location I’ve tried for chili. Outstanding customer service from Riley in December 2023 and every time before. Riley is so kind, warm and outstanding that someone should promote him to manager! The chili on 12/26/2023 was best if all. I recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Minx
Place a pick up , Market to pick up in the drive-through. But because of the drive-through line was so long I chose to get out of my car and go inside and asked to pick it up because it was only three Frosty’s. The people inside said that you cannot pick it up inside that I had to wait through the drive-through for three Frosty’s and I asked him are you for real? They’re sitting right there on the counter, you could just hand them to me. You have to go through the drive-through, so I will never dine at Wendy’s again. The staff needs to get some better customer service and be more flexible with their customers who don’t wanna wait on a line through the drive-through. They could just pick up the stuff that’s sitting on the counter.
Atmosphere: 1
Food: 1
Service: 1
Randy Burnett
I order the pumpkin Frosty and also the pumpkin cold brew frosty coffee ..wow. both are amazing...the staff at kempsville is amazing. Thank you. I can't wait for the peppermint frosty. And the coffee the lady was telling me to
Atmosphere: 5
Food: 5
Service: 5
George Moss
Standards for fast food has change so much. The drive through was very rude being polite does not exist and what make matters worst the are to lazy to repeat the order back and of course the order oIs not
Service: 1
Angelina Stacy
Me and my bf decided to go for breakfast before work and the staff was rude, got our orders wrong, and gave us attitude when we told them it was wrong. The one guy took his anger out on us after yelling at another customer prior over bacon. We will not be returning to this Wendy’s.
Only gave two cause I didnt actuaaly try any food though I wss only going to get a choc frosty. Stoped by on my way to Doctor's appointment first time at this location Used the bathroom first because I'd been out for several hours and hadn't gone and while the womens bathroom itself wasn't horrible it definitely wasn't clean the toilets themselves were vile I had to go back out to my car and get lysol wipes before I was willing to sit down on one of the toilets After that I wasn't willing to get anything to eat because if you can't keep the bathrooms clean I can't imagine what the kitchen looks like. Also The sink is not functioning correctly I had to wave my hand all around it before touch it twice before it activated the motion sensors going out or something. I very much doubt I'll ever be back here.
Atmosphere: 2
Food: 2
Service: 2
Guys working the drive thru this morning were super nice :)
Atmosphere: 5
Food: 5
Service: 5
SURGE PRICING! Wendys' just charged me an extra dollar for fries more than the cost on the board. "We are getting ready to change our prices on the board". Charge us what you actually advertise the price to be, not what you want it to be. Dynamic pricing or surge pricing, whatever. It's wrong!
Wish I could do 0 star. Ordered big baconator got one patty and 1/2slice undercooked bacon. Did drive back too
Food: 1
They spit in my food or something. I ate it and now my stomach feels like it’s about to exploded. If there was a lower star I could give it I would. If you read this trust me, DONT EAT THERE.
Atmosphere: 1
Food: 1
Service: 1
I was in a hurry, so I didn't check my order, but the chicken nuggets I got were warm at best, and a few looked like they weren't cooked al the way. The fries and strawberry lemonade were good. Service was a little slow and very unfriendly.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Wendy's Hot & Crispy Fries
Well, the kiosk works fine but don’t expect you get a receipt until you get your food order and your food order is still wrong. No napkins or straws where the drink stations were. Then coworkers verbally going at it behind the counter. Tables in the seating area aren’t wiped down. I don’t know if the store needs more people or better paid peolple but the atmosphere sucked as a customer. Close it down until you can find more detail oriented folks, and if you do find them, pay them what they are worth then some.
Atmosphere: 1
Food: 3
Service: 1
Placed a pick up order for breakfast this morning. Got there at 7:00 and waited an the drivethru speaker for a few minutes before pulling around only to be told they weren't open yet. There posted hours say 6:30.
The food was prepared quickly & as ordered. The gentleman at the counter could have been a little more warm & friendly but was not rude in any way.
Atmosphere: 4
Food: 5
Service: 4
Inexpensive food served
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Best Wendy’s location I’ve tried for chili. Outstanding customer service from Riley in December 2023 and every time before. Riley is so kind, warm and outstanding that someone should promote him to manager! The chili on 12/26/2023 was best if all. I recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Place a pick up , Market to pick up in the drive-through. But because of the drive-through line was so long I chose to get out of my car and go inside and asked to pick it up because it was only three Frosty’s. The people inside said that you cannot pick it up inside that I had to wait through the drive-through for three Frosty’s and I asked him are you for real? They’re sitting right there on the counter, you could just hand them to me. You have to go through the drive-through, so I will never dine at Wendy’s again. The staff needs to get some better customer service and be more flexible with their customers who don’t wanna wait on a line through the drive-through. They could just pick up the stuff that’s sitting on the counter.
Atmosphere: 1
Food: 1
Service: 1
I order the pumpkin Frosty and also the pumpkin cold brew frosty coffee ..wow. both are amazing...the staff at kempsville is amazing. Thank you. I can't wait for the peppermint frosty. And the coffee the lady was telling me to
Atmosphere: 5
Food: 5
Service: 5
Standards for fast food has change so much. The drive through was very rude being polite does not exist and what make matters worst the are to lazy to repeat the order back and of course the order oIs not
Service: 1
Me and my bf decided to go for breakfast before work and the staff was rude, got our orders wrong, and gave us attitude when we told them it was wrong. The one guy took his anger out on us after yelling at another customer prior over bacon. We will not be returning to this Wendy’s.
Atmosphere: 1
Food: 1
Service: 1