Not as quick as other locations but not bad at all. Only went to drive-thru, staff was really friendly
Brian Arrington
As a lot of families do, we get chil fil a delivered all the time from here. The chicken, unfortunately, is frequently soggy or oddly 'off'. Not sure of the fryer oil isn't getting changed enough or if the breading isn't sticking or something. Something's not working right. Also the in house is incredibly slow compared to door dash. Seems worth hiring more drivers given the huge demand.
Sterling Dixon
mobile through is always slow but i counted 12 cars that went through the regular drive thru lane with there food before i got my order which was a large sweet tea and 10 chicken minis… the car behind me also got there order before me and they blamed the delay on “miscommunication of the order of cars in my lane”
A P
Always good and great employees. Love the kids play area for my kids as well!
Juana Perez
Exelente service by Asher 👍🏻
james wright
It's odd to me that driving around Richmond you can go to almost any of these and expect the same level of service however, this particular location does not seem to have the same bar. In the past few months I've yet to get an order with any level of accuracy. Missed sauces and straws happen and life goes on, but to miss entire entrees, charge for Mac n cheese sides and not even have them in the bag or give fries. Constantly forget drinks, sizes and desserts is just awful. Tonight will be the last time we order here which is disappointing however, I'm tired of spending money only to be disappointed.
maria gonzalez
I love chick fil a but it was sad when I opened my order, my chicken sandwich had only 1 bun, the top bun was missing. The fries were as salty as can be. Very sad, I hope this was a just An accident.
K H
It is always a pleasure to eat at Chick-fil-A.
Lamont Washington
Always great and that new Sandwich with the lemonade is great together
Zack Dale
I love Chick Fil A Winterpock! The food is great and the employees always do their best! My favorite employees are Asher and Oscar because they do their best in everything that they do there!
I love love Lizzie, She awesome always speedy with my order and she always has very great customer service so if you ever go to this location look for Lizzie cause she’s awesome !!!
Emily Miller
I met a friend at this Chick-fil-a for lunch (not my usual part of town). I was juggling my little one while ordering and accidentally placed my order for the wrong Hull St location. When I realized my mistake, we asked if my order could be transferred. Unfortunately, the answer was no; however, as I was debating packing up my 8 month old to run to the other location to grab our order, the lady came out with a replacement order for us. I was so touched by their kindness! This was absolutely above and beyond service, and I'm so thankful for their kindness. Plus, this location has a great setup with the play area for moms with little ones to enjoy lunch while keeping an eye on the toddlers.
Brave Intangibles
Have to admit, I will pass several locations just to go to this one because I genuinely like the team and have never had an issue with the food. But please... you all offer me soo many coupons and free perks that I can't stay away. They pop up in my app, and there I am again...
Anyway - I appreciate everyone on your staff. Great location!
Aaron Martin
Getting worse and worse. The last 5 times i went there they have screwed up our order. No salad toppings, forgetting sides etc. Need to find an alternative because attention to detail here is null and void.
Gary Day
I stood at the counter for five minutes and no one even noticed i was there. So i walked out NEVER to return to ANY chick fil a. Way to go people.
Not as quick as other locations but not bad at all. Only went to drive-thru, staff was really friendly
As a lot of families do, we get chil fil a delivered all the time from here. The chicken, unfortunately, is frequently soggy or oddly 'off'. Not sure of the fryer oil isn't getting changed enough or if the breading isn't sticking or something. Something's not working right. Also the in house is incredibly slow compared to door dash. Seems worth hiring more drivers given the huge demand.
mobile through is always slow but i counted 12 cars that went through the regular drive thru lane with there food before i got my order which was a large sweet tea and 10 chicken minis… the car behind me also got there order before me and they blamed the delay on “miscommunication of the order of cars in my lane”
Always good and great employees. Love the kids play area for my kids as well!
Exelente service by Asher 👍🏻
It's odd to me that driving around Richmond you can go to almost any of these and expect the same level of service however, this particular location does not seem to have the same bar. In the past few months I've yet to get an order with any level of accuracy. Missed sauces and straws happen and life goes on, but to miss entire entrees, charge for Mac n cheese sides and not even have them in the bag or give fries. Constantly forget drinks, sizes and desserts is just awful. Tonight will be the last time we order here which is disappointing however, I'm tired of spending money only to be disappointed.
I love chick fil a but it was sad when I opened my order, my chicken sandwich had only 1 bun, the top bun was missing. The fries were as salty as can be. Very sad, I hope this was a just An accident.
It is always a pleasure to eat at Chick-fil-A.
Always great and that new Sandwich with the lemonade is great together
I love Chick Fil A Winterpock! The food is great and the employees always do their best! My favorite employees are Asher and Oscar because they do their best in everything that they do there!
Restaurantji Recommends
I love love Lizzie, She awesome always speedy with my order and she always has very great customer service so if you ever go to this location look for Lizzie cause she’s awesome !!!
I met a friend at this Chick-fil-a for lunch (not my usual part of town). I was juggling my little one while ordering and accidentally placed my order for the wrong Hull St location. When I realized my mistake, we asked if my order could be transferred. Unfortunately, the answer was no; however, as I was debating packing up my 8 month old to run to the other location to grab our order, the lady came out with a replacement order for us. I was so touched by their kindness! This was absolutely above and beyond service, and I'm so thankful for their kindness. Plus, this location has a great setup with the play area for moms with little ones to enjoy lunch while keeping an eye on the toddlers.
Have to admit, I will pass several locations just to go to this one because I genuinely like the team and have never had an issue with the food. But please... you all offer me soo many coupons and free perks that I can't stay away. They pop up in my app, and there I am again...
Anyway - I appreciate everyone on your staff. Great location!
Getting worse and worse. The last 5 times i went there they have screwed up our order. No salad toppings, forgetting sides etc. Need to find an alternative because attention to detail here is null and void.
I stood at the counter for five minutes and no one even noticed i was there. So i walked out NEVER to return to ANY chick fil a. Way to go people.
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