Slow and they do not care at all. If mark isn’t working they are completely terrible. Just go to 7 brew or with the drive not to deal with their crappy service here
Atmosphere: 1
Food: 1
Service: 1
MOHAMMED ABBOOD
Is amazing coffee. Very good test
Atmosphere: 5
Food: 5
Service: 5
Carol J
I usually have great experiences at this location but today was really disappointing. I ordered a matcha latte with specific instructions and received the wrong drink. I was given a coffee instead and did not realize it until I got home. I drove back to have it corrected and the replacement still was not made correctly. It was missing the sweetener and the whipped cream I had originally asked for. The drink tasted stale and I did not receive any apology for the inconvenience or the extra trip. It was not busy so I am not sure why the service and attention to detail were lacking today.
candy williams
The older gentleman at the drive thru window was such a sweetheart. Excellent service
Atmosphere: 5
Food: 5
Service: 5
Kathryn Carew
I was here visiting family and decided to do a mobile order for pickup. My family lives 12 min from this location, so Sunday July 6th, i ordered my drink in the driveway before i left at 8:18am. I arrived at Starbucks around 8:31 am and my drink was not ready. There were 2 other people waiting and 3 people behind the counter , 1 working drive thru, one doing cold drinks? and another doing food. I waited, and waited, and watched while they all 3 moved along, with ZERO sense of urgency until FINALLY my drink was ready, at 8:53 am. Now i know if i ACTUALLY want my drink on time i need to go through thr drive thru because ordering ahead is a waste of time.
Atmosphere: 5
Food: 5
Service: 2
Lisa Goddard Harlock
I can always expect two things from this location: my drink order is normally correct, and I will wait a long time for it.
This location always has a long wait, the drive through is almost always backed up. Staff is always pleasant, but they must be stressed. It doesn't seem to matter time or day.
They're always busy and always understaffed. 20 minutes in the drive through for a mobile order placed 10 minutes prior leads me to just driving to a different location on the way to wherever I'm going.
Mary Woodworth
The service was excellent! Everyone was super nice! It wasn’t busy and I got a tall hot caffe mocha that was absolutely perfect!
Steve C (Steve)
I scheduled frappuccinos to be made at a time later in the day for pickup. When I arrived to pick them up that had been made almost 20mins before the scheduled pickup time, based on the drink timestamp. When I arrived (on time) the drinks were melted. They were no longer ice. So I mentioned it to them and the barista acted all confused. Asking what I meant, telling me well it's a mobile pickup. He called over I guess the manager. I explained to her, the drinks are no longer frappuccinos, there's no ice. She shakes it spins gives me a dirty look drops it in the trash and tells another barista to remake it. Really annoying I had to argue with two people
would LOVE to give this place a 5 star review since the baristas are all such hard workers. unfortunately, i can not give this place the full 5 stars. the problem isn’t the baristas, if anything its management that i’ve noticed that has dragged down this atmosphere. this used to be a place at one point where it was irresistible to go to! it felt like a family and a second home at times. as time has passed, the life has been sucked out of there for lack of better words. these baristas work ENDLESSLY to show up and make up for the managements lack of showing up for the team. these wonderful workers are constantly working under pressure and ALWAYS under staffed. you would think for a manager/boss to appreciate and value the team they have and to help them out in times of need, but that is the complete opposite of what is returned to them. instead they constantly are talked down to, guilt tripped to come into work even with extreme sickness or family emergencies. they are constantly left alone with no store manager to be found. these workers are working 10-12+ hours in one day to then come in and do it all over again the next day with no appreciation or even a thank you. not to mention the harsh words that they are forced to hear from the manager daily such as “these people need to have their stress and anxiety be the motivation to work even harder” and “someone go in and work this shift, i was really looking forward to having my weekend cleared, so don’t contact me while im gone”. these baristas are doing above and beyond amazing, so instead of being upset that your 3+ drinks aren’t done in under 2 minutes, be appreciative and patient. the next time you’re in, make sure to say THANK YOU and appreciate these hard workers! as for management.. i think it wouldn’t hurt to encourage the store manager to help out the team and remind them that this store is successful because of its workers..NOT management.
Christopher Farris
Been here multiple times to run through the drive thru, I've yet to have my order completed correctly. Crazy part is I'm not even ordering anything that isn't on the menu. But Starbucks down the road at Kroger hasn't messed up
Food: 2
Service: 2
Dana Deters
I give 0 stars if I could. Simply put this place has lost my business.
Chauncey Julius
This Starbucks NEVER misses 🎯 I’ll definitely be back!!!
Rebecca Douglas
Spent 30 mins in the drive thru and still waited for my drink at the window. Had to pull off and I tipped 😆 what a joke
Slow and they do not care at all. If mark isn’t working they are completely terrible. Just go to 7 brew or with the drive not to deal with their crappy service here
Atmosphere: 1
Food: 1
Service: 1
Is amazing coffee. Very good test
Atmosphere: 5
Food: 5
Service: 5
I usually have great experiences at this location but today was really disappointing. I ordered a matcha latte with specific instructions and received the wrong drink. I was given a coffee instead and did not realize it until I got home. I drove back to have it corrected and the replacement still was not made correctly. It was missing the sweetener and the whipped cream I had originally asked for. The drink tasted stale and I did not receive any apology for the inconvenience or the extra trip. It was not busy so I am not sure why the service and attention to detail were lacking today.
The older gentleman at the drive thru window was such a sweetheart. Excellent service
Atmosphere: 5
Food: 5
Service: 5
I was here visiting family and decided to do a mobile order for pickup. My family lives 12 min from this location, so Sunday July 6th, i ordered my drink in the driveway before i left at 8:18am.
I arrived at Starbucks around 8:31 am and my drink was not ready. There were 2 other people waiting and 3 people behind the counter , 1 working drive thru, one doing cold drinks? and another doing food.
I waited, and waited, and watched while they all 3 moved along, with ZERO sense of urgency until FINALLY my drink was ready, at 8:53 am. Now i know if i ACTUALLY want my drink on time i need to go through thr drive thru because ordering ahead is a waste of time.
Atmosphere: 5
Food: 5
Service: 2
I can always expect two things from this location: my drink order is normally correct, and I will wait a long time for it.
This location always has a long wait, the drive through is almost always backed up. Staff is always pleasant, but they must be stressed. It doesn't seem to matter time or day.
They're always busy and always understaffed. 20 minutes in the drive through for a mobile order placed 10 minutes prior leads me to just driving to a different location on the way to wherever I'm going.
The service was excellent! Everyone was super nice! It wasn’t busy and I got a tall hot caffe mocha that was absolutely perfect!
I scheduled frappuccinos to be made at a time later in the day for pickup. When I arrived to pick them up that had been made almost 20mins before the scheduled pickup time, based on the drink timestamp. When I arrived (on time) the drinks were melted. They were no longer ice. So I mentioned it to them and the barista acted all confused. Asking what I meant, telling me well it's a mobile pickup. He called over I guess the manager. I explained to her, the drinks are no longer frappuccinos, there's no ice. She shakes it spins gives me a dirty look drops it in the trash and tells another barista to remake it. Really annoying I had to argue with two people
Mark made my day!
One of the best Starbucks crews!
Restaurantji Recommends
would LOVE to give this place a 5 star review since the baristas are all such hard workers. unfortunately, i can not give this place the full 5 stars. the problem isn’t the baristas, if anything its management that i’ve noticed that has dragged down this atmosphere. this used to be a place at one point where it was irresistible to go to! it felt like a family and a second home at times. as time has passed, the life has been sucked out of there for lack of better words. these baristas work ENDLESSLY to show up and make up for the managements lack of showing up for the team. these wonderful workers are constantly working under pressure and ALWAYS under staffed. you would think for a manager/boss to appreciate and value the team they have and to help them out in times of need, but that is the complete opposite of what is returned to them. instead they constantly are talked down to, guilt tripped to come into work even with extreme sickness or family emergencies. they are constantly left alone with no store manager to be found. these workers are working 10-12+ hours in one day to then come in and do it all over again the next day with no appreciation or even a thank you. not to mention the harsh words that they are forced to hear from the manager daily such as “these people need to have their stress and anxiety be the motivation to work even harder” and “someone go in and work this shift, i was really looking forward to having my weekend cleared, so don’t contact me while im gone”. these baristas are doing above and beyond amazing, so instead of being upset that your 3+ drinks aren’t done in under 2 minutes, be appreciative and patient. the next time you’re in, make sure to say THANK YOU and appreciate these hard workers! as for management.. i think it wouldn’t hurt to encourage the store manager to help out the team and remind them that this store is successful because of its workers..NOT management.
Been here multiple times to run through the drive thru, I've yet to have my order completed correctly. Crazy part is I'm not even ordering anything that isn't on the menu. But Starbucks down the road at Kroger hasn't messed up
Food: 2
Service: 2
I give 0 stars if I could. Simply put this place has lost my business.
This Starbucks NEVER misses 🎯 I’ll definitely be back!!!
Spent 30 mins in the drive thru and still waited for my drink at the window. Had to pull off and I tipped 😆 what a joke
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