I parked in an available parking space and saw a plugin. I asked if I could use it as I have before, and they said it was the owners and he may show up at anytime. I had already ordered so I was waiting for my food so I could unhook and go, and the employee got a call from the owner and became irate. They then called the Police and made a false report. I was live on Tik tok and captured the incident. Franchises still have to comply with McDonald's standards of service to fly the corporate flag, and this was terrible. I come here every day sometimes more than once. If 0 stars was an option I would pick it. This was ownership ego cascading down through his employees. Corporate shall be informed.
Dustin Robinson
!! 0 STARS !! SHOULD BE THIS RATING Hands down the worst McDonald's in Virginia. I've lost count of how many times I've been to this location and my order was wrong. But today 5/17/25 around 10:30 am was the last time I will ever go to this location. I placed my family's breakt order in the drive thru and recieved half of my order and was asked to pull into a spot to wait on my 2- #3 combos. For 5 minutes I watched about 10 cars go through the drive thru and leave with thier orders. Another 5 minutes passes while the drive thru is empy and I still haven't got the rest of my food. So I go inside and ask about my 2 combos. There is a look of confusion on the faces of the workers and manager. I finally get my order and walk out to get back to my truck with my kids waiting.( the whole reason I went through the drive thru) I get down the road about 5 minutes and go to hand them thier food and discovered I only received 1 of my 2 bucsits I was waiting on but they did give me cookies as an apology. Forced to go back and take my kids inside. Without telling me anything they took my receipt. I waited almost another 10 minutes until the manager handed me my food that was sitting for the past 5 waiting for me to pick up but they never told me anything or gave me a order number. Get all the way home just to be short one hashbrown. SAVE YOUR MONEY AND AVOID THIS LOCATION AT ALL COST. THEY RARELY CAN GET AN ORDER CORRECT. AWFUL CUSTOMER SERVICE.
larry adams
Waited too long for just a 13 cookie tot and 2 cheese burgers and was suppose to get a sweet tea and got a unsweet
Jacquetta Griffin
Arrived at this McDonald's late night after a long day of traveling to pick my daughter up from school. I wasn't able to use my coupon code from my app because a manager had to be the one to put the code in and after waiting almost 15 minutes for him to come I just ended up just paying full price. Then, I spent another 15 to 20 minutes waiting for them to figure out what I ordered after telling them over and over. They gave me a partial order and then wouldn't give me the rest because they couldn't find my receipt. When I asked for my receipt, they never gave me it. I was so tired I just took the food. I have not eaten at McDonald's in years, and tonight proved why. And to top it off, the food wasn't even good. I won't be going back here or back in my hometown. Oh and they had several cars waiting on orders that were messed up.
Deana Williams
Wonderful
Jessica Brooks
Worst mcdonalds ever. Food is literally always wrong...even the simplest of things...like good lord are these people okay?
Jerome Medley
Awesome customer service
Phil Lambert
Don't slow service otherwise McDonald's consistency was there.
Jalessa brooks
Been calling this location for the last 20 mins and the phone is just ringing, called before and the same issue how do we speak to someone about missing food
Leslie Verity
The worst McDonald's that have ever gone to I literally drive past this McDonald's to get to another McDonald's to get good service
I ordered through the app. A cripsy chicken sandwich with no mayo add cheese ketchup mustard and pickles. What do I get? A chicken sandwich with mayo and cheese. I go back around to ask for it the right way and the person at the window was rude and questioning me of what was on my receipt. I'm sorry can yall not just read and put the right stuff on the food. McDonald's in dinwiddie definitely isn't like this. I understand making mistakes but being rude when the problem is mentioned to you? Come on grow up and do better.
Simply Gem
I've always had a great experience And hot food
Caitlin Marshall
Apparently at this location having alcohol is ok while working. All you smell tonight through the window is alcohol. And the service is beyond rude. I never put reviews out and I’m not the type to go put businesses down but after they threw our food in the bag not in the box, in the bag. And wasn’t sorry for that or missing food. They won’t be seeing me again.
Ben Engelson
I eat out often, but try not to from here. When I saw the workers drop food on the floor, get picked up, and put into the drive through order and handed out. I lost my appetite. It only happens at the Boulevard McDonald's in Colonial Heights, Virginia.
Michael Melton
Aside from employees cussing thru our entire visit loud enough for the entire lobby to hear, there was hair in our French fries. Will never eat here again.
I parked in an available parking space and saw a plugin. I asked if I could use it as I have before, and they said it was the owners and he may show up at anytime. I had already ordered so I was waiting for my food so I could unhook and go, and the employee got a call from the owner and became irate. They then called the Police and made a false report. I was live on Tik tok and captured the incident. Franchises still have to comply with McDonald's standards of service to fly the corporate flag, and this was terrible. I come here every day sometimes more than once. If 0 stars was an option I would pick it. This was ownership ego cascading down through his employees. Corporate shall be informed.
!! 0 STARS !! SHOULD BE THIS RATING
Hands down the worst McDonald's in Virginia. I've lost count of how many times I've been to this location and my order was wrong. But today 5/17/25 around 10:30 am was the last time I will ever go to this location.
I placed my family's breakt order in the drive thru and recieved half of my order and was asked to pull into a spot to wait on my 2- #3 combos. For 5 minutes I watched about 10 cars go through the drive thru and leave with thier orders. Another 5 minutes passes while the drive thru is empy and I still haven't got the rest of my food. So I go inside and ask about my 2 combos. There is a look of confusion on the faces of the workers and manager. I finally get my order and walk out to get back to my truck with my kids waiting.( the whole reason I went through the drive thru)
I get down the road about 5 minutes and go to hand them thier food and discovered I only received 1 of my 2 bucsits I was waiting on but they did give me cookies as an apology. Forced to go back and take my kids inside. Without telling me anything they took my receipt. I waited almost another 10 minutes until the manager handed me my food that was sitting for the past 5 waiting for me to pick up but they never told me anything or gave me a order number. Get all the way home just to be short one hashbrown.
SAVE YOUR MONEY AND AVOID THIS LOCATION AT ALL COST.
THEY RARELY CAN GET AN ORDER CORRECT.
AWFUL CUSTOMER SERVICE.
Waited too long for just a 13 cookie tot and 2 cheese burgers and was suppose to get a sweet tea and got a unsweet
Arrived at this McDonald's late night after a long day of traveling to pick my daughter up from school. I wasn't able to use my coupon code from my app because a manager had to be the one to put the code in and after waiting almost 15 minutes for him to come I just ended up just paying full price. Then, I spent another 15 to 20 minutes waiting for them to figure out what I ordered after telling them over and over. They gave me a partial order and then wouldn't give me the rest because they couldn't find my receipt. When I asked for my receipt, they never gave me it. I was so tired I just took the food. I have not eaten at McDonald's in years, and tonight proved why. And to top it off, the food wasn't even good. I won't be going back here or back in my hometown. Oh and they had several cars waiting on orders that were messed up.
Wonderful
Worst mcdonalds ever. Food is literally always wrong...even the simplest of things...like good lord are these people okay?
Awesome customer service
Don't slow service otherwise McDonald's consistency was there.
Been calling this location for the last 20 mins and the phone is just ringing, called before and the same issue how do we speak to someone about missing food
The worst McDonald's that have ever gone to I literally drive past this McDonald's to get to another McDonald's to get good service
Restaurantji Recommends
I ordered through the app. A cripsy chicken sandwich with no mayo add cheese ketchup mustard and pickles. What do I get? A chicken sandwich with mayo and cheese. I go back around to ask for it the right way and the person at the window was rude and questioning me of what was on my receipt. I'm sorry can yall not just read and put the right stuff on the food. McDonald's in dinwiddie definitely isn't like this. I understand making mistakes but being rude when the problem is mentioned to you? Come on grow up and do better.
I've always had a great experience And hot food
Apparently at this location having alcohol is ok while working. All you smell tonight through the window is alcohol. And the service is beyond rude. I never put reviews out and I’m not the type to go put businesses down but after they threw our food in the bag not in the box, in the bag. And wasn’t sorry for that or missing food. They won’t be seeing me again.
I eat out often, but try not to from here. When I saw the workers drop food on the floor, get picked up, and put into the drive through order and handed out. I lost my appetite. It only happens at the Boulevard McDonald's in Colonial Heights, Virginia.
Aside from employees cussing thru our entire visit loud enough for the entire lobby to hear, there was hair in our French fries. Will never eat here again.
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