I originally left one star.... I called, and a girl took my order and told me it will be 20 / 25 minutes. I wait and drive and the guy tells me no order was placed! I had to wait another 15 minutes. A brother was starving. I got home pissed. Opened the box and took a bite and was speechless. Freshest pizza i gave ever had from them.
Atmosphere: 3
Food: 5
Service: 5
Jessica Smith
Good place to get during day, pizza perfect and fast service
Atmosphere: 4
Food: 5
Service: 5
Billy T
Lady? With pink hair at the window practical threw my wings in the bag ( causing the sauce to leak out ) took 8 minutes ( 12 minutes after my order was supposed to be ready) and making eye contact with 2 employees before someone greeted me. Of course each employee had cellphones in hand. Terrible management or training?
Atmosphere: 1
Food: 1
Service: 1
Rhonda Trent
I did an online order for the Large Meatlover’s pizza special with added onions and green peppers with the pan crust, which cost extra. When I arrived home that was 25mins away, I realized that it was the hand tossed crust(which I don’t like) and the crust was a very very light color. Super strange being that I asked them to cook a couple minutes longer to get rid of that uncooked dough taste. Not the normal pizza at all! Totally disappointed! Called back to the store and was told that the cook was new and I could bring the whole pizza back with the receipt and they would remake it. I live 25mins away and stopped by after work, so the last thing I wanted to do was to go back out to exchange a nasty pizza! Only thing that I got was, I’m sorry.!No other resolution for this. I will never go back to this location. I chose this location, bypassing the Chester location where I was because I received good pizza in the past. Guess this is why you shouldn't waist your money eating out! This is the WORST pizza I’ve ever had!!!
Food: 1
Service: 1
Benito CruZ
the lady work here so RUDE
Atmosphere: 1
Food: 1
Service: 1
Chrystal Roane
Horrible experience, if you are seeing their rating is at a 3.2 it is clearly for a reason. I can not speak on the entire staff at this location but Cierra is a nasty, entitled person. I highly recommend no one buying from this location, take your business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Charonda Jackson
I had a doordash order here the lobby was closed, had to use drive thru the associate told me it was still being prepared pull up. After waiting 15 minutes I called she left me on hold for 5 minutes then got nasty and told me to come around. When I got to the window I told her I understand she's short staffed but she didn't tell me to come back around she told me to pull up. Again very nasty she said oh I didn't know I had to tell you to pull back around and slammed the window in my face. Again I get be short staffed but taking it out on other people isn't acceptable or was she professional if I wasn't doordashing I would of cancelled the order immediately.keep in mind we are timed and penelized as dashers if it's not received and the designed time so I had to apologize and keep in contact with my customer due to late nasty service
Destiny Lawrence
Grade : F- Do not use the delivery option... Doordash will steal it. The employees will lie to you about remaking your order. YOUR ORDER WILL NEVER SHOW UP!.
Food: 5
Service: 1
Katrice Anderson
Pizza is always ready when I get there and staff is very friendly
Ordered delivery today at 4:46pm. At 5:30 called inquiring where my order was at. Said it was still at store and would be sending it out in 10 minutes. Call back 30 minutes later my order was still in the store. Ask to speak to the manager she would not come to the phone but relayed a message to her front desk person. Inform me that there was nothing that she could do and she couldn't refund me. The manager here is very unprofessional and delivery is slow. Still haven't gotten a refund or my order.
spect adonis
Pizza in the local area takes over an hour to deliver .. Pick up is the only way to go
Kaitlyn Jacobs
Horrible experience. Took forever to get here. Wasn’t warm at all, crust was hard as a rock, icing on the cinnamon rolls wasn’t melted. Do better.
Kaitlyn Jacobs
Hubby and I ordered the heart shaped pizza and Cinnabon cinnamon rolls. Took an hour to get here… the pizza tracker said it was dropped off at 7:13 but we didn’t get it until 7:21. When it finally arrived it was no longer warm, the crust was hard as a rock - overcooked. The icing on the Cinnabon rolls wasn’t even melted… horrible experience… do better Pizza Hut Colonial Heights.
Larry Johnson
Pizza was fine, the lady there was just EXTREMELY RUDE to me. Some of the worst customer service I’ve experienced. She got an attitude with me after I asked one question about a discount. She then proceeded to close the drive thru window in my face, mid-question, and called her boss to ask him. I wasn’t trying to debate the legitimacy of the discount, I was just trying to understand but it’s okay, I won’t be going back there ever again. The receipt says her name was Krystea.
I originally left one star.... I called, and a girl took my order and told me it will be 20 / 25 minutes. I wait and drive and the guy tells me no order was placed! I had to wait another 15 minutes. A brother was starving. I got home pissed. Opened the box and took a bite and was speechless. Freshest pizza i gave ever had from them.
Atmosphere: 3
Food: 5
Service: 5
Good place to get during day, pizza perfect and fast service
Atmosphere: 4
Food: 5
Service: 5
Lady? With pink hair at the window practical threw my wings in the bag ( causing the sauce to leak out ) took 8 minutes ( 12 minutes after my order was supposed to be ready) and making eye contact with 2 employees before someone greeted me. Of course each employee had cellphones in hand. Terrible management or training?
Atmosphere: 1
Food: 1
Service: 1
I did an online order for the Large Meatlover’s pizza special with added onions and green peppers with the pan crust, which cost extra. When I arrived home that was 25mins away, I realized that it was the hand tossed crust(which I don’t like) and the crust was a very very light color. Super strange being that I asked them to cook a couple minutes longer to get rid of that uncooked dough taste. Not the normal pizza at all! Totally disappointed! Called back to the store and was told that the cook was new and I could bring the whole pizza back with the receipt and they would remake it. I live 25mins away and stopped by after work, so the last thing I wanted to do was to go back out to exchange a nasty pizza! Only thing that I got was, I’m sorry.!No other resolution for this. I will never go back to this location. I chose this location, bypassing the Chester location where I was because I received good pizza in the past. Guess this is why you shouldn't waist your money eating out! This is the WORST pizza I’ve ever had!!!
Food: 1
Service: 1
the lady work here so RUDE
Atmosphere: 1
Food: 1
Service: 1
Horrible experience, if you are seeing their rating is at a 3.2 it is clearly for a reason. I can not speak on the entire staff at this location but Cierra is a nasty, entitled person. I highly recommend no one buying from this location, take your business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
I had a doordash order here the lobby was closed, had to use drive thru the associate told me it was still being prepared pull up. After waiting 15 minutes I called she left me on hold for 5 minutes then got nasty and told me to come around. When I got to the window I told her I understand she's short staffed but she didn't tell me to come back around she told me to pull up. Again very nasty she said oh I didn't know I had to tell you to pull back around and slammed the window in my face. Again I get be short staffed but taking it out on other people isn't acceptable or was she professional if I wasn't doordashing I would of cancelled the order immediately.keep in mind we are timed and penelized as dashers if it's not received and the designed time so I had to apologize and keep in contact with my customer due to late nasty service
Grade : F-
Do not use the delivery option... Doordash will steal it. The employees will lie to you about remaking your order. YOUR ORDER WILL NEVER SHOW UP!.
Food: 5
Service: 1
Pizza is always ready when I get there and staff is very friendly
Good food friendly service
Restaurantji Recommends
Ordered delivery today at 4:46pm. At 5:30 called inquiring where my order was at. Said it was still at store and would be sending it out in 10 minutes. Call back 30 minutes later my order was still in the store. Ask to speak to the manager she would not come to the phone but relayed a message to her front desk person. Inform me that there was nothing that she could do and she couldn't refund me. The manager here is very unprofessional and delivery is slow. Still haven't gotten a refund or my order.
Pizza in the local area takes over an hour to deliver .. Pick up is the only way to go
Horrible experience. Took forever to get here. Wasn’t warm at all, crust was hard as a rock, icing on the cinnamon rolls wasn’t melted. Do better.
Hubby and I ordered the heart shaped pizza and Cinnabon cinnamon rolls. Took an hour to get here… the pizza tracker said it was dropped off at 7:13 but we didn’t get it until 7:21. When it finally arrived it was no longer warm, the crust was hard as a rock - overcooked. The icing on the Cinnabon rolls wasn’t even melted… horrible experience… do better Pizza Hut Colonial Heights.
Pizza was fine, the lady there was just EXTREMELY RUDE to me. Some of the worst customer service I’ve experienced. She got an attitude with me after I asked one question about a discount. She then proceeded to close the drive thru window in my face, mid-question, and called her boss to ask him. I wasn’t trying to debate the legitimacy of the discount, I was just trying to understand but it’s okay, I won’t be going back there ever again. The receipt says her name was Krystea.
Loading...