An amazing leader once said “excellence doesn’t happen by accident“ in this picture you will see an early morning Starbucks huddle I happen to be out and about and not at my local Starbucks, but found my amazing manager (Anthony) with the Colonial Heights manager in an early morning huddle with the district director who is totally amazing and was very instrumental in recognizing my local store in Hopewell and it’s Veterans. My sincere hope is corporate headquarters will find this post and perhaps give the managers and district director kudos and maybe even some type of raise.
Atmosphere: 5
Food: 5
Service: 5
Tyra Lynn
I stood forever at the register and finally after 7 minutes and a count of 7 employees someone finally came to take my order. I only got half my order and when I asked where was the other part an employee screamed “we don’t know - we on food and we training” okay I see u Starbucks ! This is a military community - move these Starbucks to another location stat - please.
Atmosphere: 1
Food: 2
Service: 1
Mary Ann Schofield
Went to two stores with no espresso or French roast. Both store employees went in the back and looked for me. Ended up buying ground coffee.
Rhonda Bannister
Finally found one that was not out of Peppermint Mocha, and it was worth the find.
Atmosphere: 5
Food: 5
Service: 5
Avonni Hudgins
I stood at the register for 10 minutes while two employees worked, talked ,laughed , giggled and never acknowledged I was there piss poor service.
Atmosphere: 1
Service: 1
Mr. Gallant
I've never had an experience here that didn't take way too long.
Atmosphere: 3
Food: 4
Service: 1
James F Edwards
Average service
Atmosphere: 5
Food: 4
Service: 5
Raymond Allen
I've given up on this place. Every time I go in the steamer or the microwave oven are not working. Sometimes it's for weeks at a time. I feel sorry for the staff as last time I went in I could tell that they were embarrassed to talk to me. I think Starbucks prefers to sell the more profitable and time consuming cold concoctions. If you want a cold drink this is the place for you. otherwise, forget it.
Atmosphere: 3
Food: 2
Service: 3
Ja Ci
Cashier was very
Service: 5
Rhonda W
The baristas here are terrible. They have the worst attitudes. Luckily the coffee is still good. We really need another fully operational Starbucks in Colonial Heights #starbucks
Went here to get a coffee. It wasn’t busy and the Barista was very lazy and condescending. I was never greeted and it took the manger to tell him to take my order (this person saw me walk up and proceeded to avoid taking my order prior to the manager telling him) no one else was even in line. Trash service. I will drive out of the way to another Starbucks if my normal one is out of service. Only giving two stars cause the coffee the lady made was amazing.
Mandy Johnson
DRINKS TASTE LIKE WATER! Not enough flavor for me to continue spending $5 a drink!!
The Truth (The Truth)
Best in town!!
Karrington Trix
I just went to the Colonial Heights location and to say I was disappointed was an understatement. I try not to be a Karen but I'm pissed. After waiting in the drivethru for 20 minutes with it moving once because the car in front of me got out of line (probably because the line didn't move for them for 20 minutes either...), we decided to go inside where there was only one person in line. 10 minutes later, we finally place our order. I like to customize my drink so I don't min
Karrington Trix
I just went to the Colonial Heights location and to say I was disappointed was an understatement. I try not to be a Karen but I'm pissed. After waiting in the drivethru for 20 minutes with it moving once because the car in front of me got out of line (probably because the line didn't move for them for 20 minutes either...), we decided to go inside where there was only one person in line. 10 minutes later, we finally place our order. I like to customize my drink so I don't mind the wait that comes in waiting for my drink. I had specifically asked for them not to add something to my drink and they did. So I asked if they could make me one without that ingredient and the barista looked so visibly disgusted and annoyed. I heard the same barista tell another customer (they messed up her drink) that they're having staffing issues so she has to wait, very rudely. I had asked for a shot of espresso in my drink and paid extra... and in the second drink they made, it had none. I feel like I'm being a Karen for being sad about a drink but I was really looking forward to my caffeine fix😅 I understand having staffing issues but they can't make a drink to save their lives...
An amazing leader once said “excellence doesn’t happen by accident“ in this picture you will see an early morning Starbucks huddle I happen to be out and about and not at my local Starbucks, but found my amazing manager (Anthony) with the Colonial Heights manager in an early morning huddle with the district director who is totally amazing and was very instrumental in recognizing my local store in Hopewell and it’s Veterans. My sincere hope is corporate headquarters will find this post and perhaps give the managers and district director kudos and maybe even some type of raise.
Atmosphere: 5
Food: 5
Service: 5
I stood forever at the register and finally after 7 minutes and a count of 7 employees someone finally came to take my order. I only got half my order and when I asked where was the other part an employee screamed “we don’t know - we on food and we training” okay I see u Starbucks ! This is a military community - move these Starbucks to another location stat - please.
Atmosphere: 1
Food: 2
Service: 1
Went to two stores with no espresso or French roast. Both store employees went in the back and looked for me. Ended up buying ground coffee.
Finally found one that was not out of Peppermint Mocha, and it was worth the find.
Atmosphere: 5
Food: 5
Service: 5
I stood at the register for 10 minutes while two employees worked, talked ,laughed , giggled and never acknowledged I was there piss poor service.
Atmosphere: 1
Service: 1
I've never had an experience here that didn't take way too long.
Atmosphere: 3
Food: 4
Service: 1
Average service
Atmosphere: 5
Food: 4
Service: 5
I've given up on this place. Every time I go in the steamer or the microwave oven are not working. Sometimes it's for weeks at a time. I feel sorry for the staff as last time I went in I could tell that they were embarrassed to talk to me. I think Starbucks prefers to sell the more profitable and time consuming cold concoctions. If you want a cold drink this is the place for you. otherwise, forget it.
Atmosphere: 3
Food: 2
Service: 3
Cashier was very
Service: 5
The baristas here are terrible. They have the worst attitudes. Luckily the coffee is still good. We really need another fully operational Starbucks in Colonial Heights #starbucks
Restaurantji Recommends
Went here to get a coffee. It wasn’t busy and the Barista was very lazy and condescending. I was never greeted and it took the manger to tell him to take my order (this person saw me walk up and proceeded to avoid taking my order prior to the manager telling him) no one else was even in line. Trash service. I will drive out of the way to another Starbucks if my normal one is out of service. Only giving two stars cause the coffee the lady made was amazing.
DRINKS TASTE LIKE WATER! Not enough flavor for me to continue spending $5 a drink!!
Best in town!!
I just went to the Colonial Heights location and to say I was disappointed was an understatement. I try not to be a Karen but I'm pissed. After waiting in the drivethru for 20 minutes with it moving once because the car in front of me got out of line (probably because the line didn't move for them for 20 minutes either...), we decided to go inside where there was only one person in line. 10 minutes later, we finally place our order. I like to customize my drink so I don't min
I just went to the Colonial Heights location and to say I was disappointed was an understatement. I try not to be a Karen but I'm pissed. After waiting in the drivethru for 20 minutes with it moving once because the car in front of me got out of line (probably because the line didn't move for them for 20 minutes either...), we decided to go inside where there was only one person in line. 10 minutes later, we finally place our order. I like to customize my drink so I don't mind the wait that comes in waiting for my drink. I had specifically asked for them not to add something to my drink and they did. So I asked if they could make me one without that ingredient and the barista looked so visibly disgusted and annoyed. I heard the same barista tell another customer (they messed up her drink) that they're having staffing issues so she has to wait, very rudely. I had asked for a shot of espresso in my drink and paid extra... and in the second drink they made, it had none. I feel like I'm being a Karen for being sad about a drink but I was really looking forward to my caffeine fix😅 I understand having staffing issues but they can't make a drink to save their lives...
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