I gave three stars because the service has not always been bad. I have been into this Starbucks many times within the last month, but I went in the other day and questioned the level of my drink. And I don’t know if it was the manager or one of the other employees, but she looked at me and said “yes you had the same question last time you were in here.” And then she proceeded to show me all my cup how much liquid and ice and whatever. I just looked at her and walked off.I thought that was really rude of her. But there has been twice including the other day where my drink levels seemed a little low so of course I’m going to question that because any of the other Starbucks I’ve been to that range from New York, Florida, Arizona, and other places in Virginia have never done it this way. So either everybody else is overfilling their drinks or the one in Danville is doing it by standard. I don’t have a problem with it being done by standard, but don’t shame the customer when it doesn’t look like you guys put enough into the cup. I got a latte about a month ago and once the foam had settled and I opened the cup, I had just a little over half of liquid. I’m sorry, but that’s a rip off. So everybody needs to stick with the standard and be consistent for how they make the drinks and yes management is responsible for ensuring this because then you have customers like me who get really confused and we all know that Starbucks is not cheap so why would I pay 5 to 7 dollars a drink if I don’t have enough of the product? Thanks.
Wendie Price
My 9 year old granddaughter wanted to go there and she ordered a medium mango dragon fruit lemonade and a chocolate chip cookie and it was over $10. I'm a bit frugal so this is not a place I would patronize on a regular basis. She really enjoyed the drink and chocolate chip cookie and said she should have gotten two.
Atmosphere: 4
Food: 3
Service: 4
LaToya
Service is always superior
Atmosphere: 5
Food: 5
Service: 5
John Yeaman
Wouldn’t have even known I was there. Was never acknowledged, had two employees look directly at me and couldn’t even get a “hi”. If you like customer service I would highly recommend the Piney Forest location. I understand people get busy as I have worked in places like this but it doesn’t take much. Any effort would’ve been appreciated.
Atmosphere: 1
Food: 1
Service: 1
troy clark
So between the location on Mall Dr and Piney Forest Rd I am pretty frequent flyer. I grab several cups a week as well as gift cups of happiness throughout each week however this week that all Changed. I had went in the Mall Dr location to work on a few things but it didn’t quite go as planned. After sitting my bag down I went to grab a cup Of water, with grabbing a coffee on the way out in mind however I was told that by Lauren or Laura that I had to make a purchase first.
Now I doubt that a cup of water would break the Starbucks bank account however I was told that I would have buy somthing before they could issue me a cup of water. I simply wanted to work for a little bit while enjoying a cup of water while looking forward to my White Chocolate Mocha for the drive.
Although very inconvenient, this was a confirmation that I should either support local Coffee shops or perfect my cup.. nevertheless I’m done with Starbucks, you’ve gotten too big for your britches I’ll just take my money elsewhere!
Service: 1
Kenneth Jennings
I pick up orders for my girl all the time and the staff is always great
Atmosphere: 5
Food: 5
Service: 5
Travis Shepherd
Really messes with delivery times for Dashers when you have to wait almost 10 min past time its supposed to be picked up.
Atmosphere: 4
Food: 3
Service: 2
Jeffrey Swiger
Fast service
Atmosphere: 5
Food: 5
Service: 5
Tiwaah Obeng- Nimakoh
Good and flavorful coffee. Like the different sandwich options from other fast food restaurants
My gingerbread frappe just tasted like a chai there was no signs or hint of coffee
Atmosphere: 5
Food: 2
Service: 4
Savannah Bailey
we just went through the drive through, when we got to the window “Josh “ asked for a name rudely and before we could even say anything he yelled it again at us. very unprofessional and rude, i understand having a bad day but it’s no excuse to yell at customers. we told him not to worry about it and drove off. off to the piney forest location we go.
KjLana Karaoke Channel
Starbucks has become way over priced for subpar service and the baristas are way less in tune than they used to be. It is sad. :(
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: White Chocolate, Iced Lemon Loaf
Maggie Adams
Super unfriendly staff…I ordered a venti strawberry açaí refresher and it was a quarter of the way full…super disappointing
I gave three stars because the service has not always been bad. I have been into this Starbucks many times within the last month, but I went in the other day and questioned the level of my drink. And I don’t know if it was the manager or one of the other employees, but she looked at me and said “yes you had the same question last time you were in here.” And then she proceeded to show me all my cup how much liquid and ice and whatever. I just looked at her and walked off.I thought that was really rude of her. But there has been twice including the other day where my drink levels seemed a little low so of course I’m going to question that because any of the other Starbucks I’ve been to that range from New York, Florida, Arizona, and other places in Virginia have never done it this way. So either everybody else is overfilling their drinks or the one in Danville is doing it by standard. I don’t have a problem with it being done by standard, but don’t shame the customer when it doesn’t look like you guys put enough into the cup. I got a latte about a month ago and once the foam had settled and I opened the cup, I had just a little over half of liquid. I’m sorry, but that’s a rip off. So everybody needs to stick with the standard and be consistent for how they make the drinks and yes management is responsible for ensuring this because then you have customers like me who get really confused and we all know that Starbucks is not cheap so why would I pay 5 to 7 dollars a drink if I don’t have enough of the product? Thanks.
My 9 year old granddaughter wanted to go there and she ordered a medium mango dragon fruit lemonade and a chocolate chip cookie and it was over $10. I'm a bit frugal so this is not a place I would patronize on a regular basis. She really enjoyed the drink and chocolate chip cookie and said she should have gotten two.
Atmosphere: 4
Food: 3
Service: 4
Service is always superior
Atmosphere: 5
Food: 5
Service: 5
Wouldn’t have even known I was there. Was never acknowledged, had two employees look directly at me and couldn’t even get a “hi”. If you like customer service I would highly recommend the Piney Forest location. I understand people get busy as I have worked in places like this but it doesn’t take much. Any effort would’ve been appreciated.
Atmosphere: 1
Food: 1
Service: 1
So between the location on Mall Dr and Piney Forest Rd I am pretty frequent flyer. I grab several cups a week as well as gift cups of happiness throughout each week however this week that all
Changed. I had went in the Mall Dr location to work on a few things but it didn’t quite go as planned. After sitting my bag down I went to grab a cup
Of water, with grabbing a coffee on the way out in mind however I was told that by Lauren or Laura that I had to make a purchase first.
Now I doubt that a cup of water would break the Starbucks bank account however I was told that I would have buy somthing before they could issue me a cup of water. I simply wanted to work for a little bit while enjoying a cup of water while looking forward to my White Chocolate Mocha for the drive.
Although very inconvenient, this was a confirmation that I should either support local
Coffee shops or perfect my cup.. nevertheless I’m done with Starbucks, you’ve gotten too big for your britches I’ll just take my money elsewhere!
Service: 1
I pick up orders for my girl all the time and the staff is always great
Atmosphere: 5
Food: 5
Service: 5
Really messes with delivery times for Dashers when you have to wait almost 10 min past time its supposed to be picked up.
Atmosphere: 4
Food: 3
Service: 2
Fast service
Atmosphere: 5
Food: 5
Service: 5
Good and flavorful coffee. Like the different sandwich options from other fast food restaurants
Atmosphere: 4
Food: 4
Service: 4
Overpriced, pompous staff
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
My gingerbread frappe just tasted like a chai there was no signs or hint of coffee
Atmosphere: 5
Food: 2
Service: 4
we just went through the drive through, when we got to the window “Josh “ asked for a name rudely and before we could even say anything he yelled it again at us. very unprofessional and rude, i understand having a bad day but it’s no excuse to yell at customers. we told him not to worry about it and drove off. off to the piney forest location we go.
Starbucks has become way over priced for subpar service and the baristas are way less in tune than they used to be. It is sad. :(
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: White Chocolate, Iced Lemon Loaf
Super unfriendly staff…I ordered a venti strawberry açaí refresher and it was a quarter of the way full…super disappointing
Atmosphere: 1
Food: 3
Service: 1
Just overpriced for what you get.
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