Chipotle Mexican Grill

Great chipotle!

Atmosphere: 5

Food: 5

Service: 5

Absolutely horrendous service and this company has completely lost me as a customer due to their ridiculous use of AI and disaster of web/online ordering. I work near the dulles retail location and during check out the app keeps sending it to Triple Seven Road. I've sat like an idiot for 10 minutes before being told it was sent to the wrong location. Why... would the app send my order to the location 20 minutes away instead of 3 minutes away? Twice...? With location enabled...? To a store I've never been...? When I tried to reach an agent I learned that they are all AI, not a single person. This is not how you conduct business, chipotle has become synonymous for bad quality service, even for fast food.

Atmosphere: 1

Food: 1

Service: 1

Hands down the worst chipotle I’ve ever been to and it’s not close

Atmosphere: 1

Service: 1

Rude staff. Lady working counter has attitude 2nd time coming to this location experience same issue, poor serving size compared to other Chipotles they skimp out on sour creame giving a qrt of a spoon full and get annoyed when asking for more or extra of anything watched them get snarky with the customers infront of me when they were giving their order.

Atmosphere: 1

Food: 2

Service: 1

Found this plastic in the food

Atmosphere: 1

Food: 1

Service: 1

Rude! When I asked for my drink which is I paid for online. They acted like Im tryna get an extra drink. Idk what did I wrong. They weep super rude. And utensils were missing

On 10/8. The Carne Asada was mostly grisle (fat cartilage) I was extremely disappointed!

Food: 2

Service: 5

Exceptional service……
We had a crazy order of 20 bowls and they got us out in like 5 mins……
Xiomara Contreras’s crew was extremely efficient……..

Atmosphere: 5

Food: 5

Service: 5

They move fast here. Ordering my food felt like being a worker in a pit stop for Nascar. If in competition against chic fil a across the street I'd say, tie. Espeedy Gonzale would be proud 👏 #apurate

Atmosphere: 4

Food: 4

Service: 4

I was suppose to get my free Guacamole for my birthday. I didn't. Instead I got this in my food. Idk what it is. It looks and feels like a sliver of wood. I tried to call nobody answered. I tried to chat online I got a bot. This was 19 dollars for my lunch.

Atmosphere: 1

Food: 1

Service: 1

I dont know what happened but this place gives out the smallest portion. They gave one small spoonful of chicken which usually needs at least another scoop. I asked if I can get a little more and they immediately said ill have to pay double, obviously I refused and then they reluctantly added 2 more pieces of chicken what a joke.

Atmosphere: 1

Food: 1

Service: 1

If you want to experience the most unprofessional conduct from a food service manager, visit Chipotle at:
22000 Dulles Retail Plaza
Sterling, VA 20166.

This evening, at approximately 8:45 PM, we visited the location expecting to enjoy our dinner. Instead, we found a hair in the food—and even worse, encountered an unacceptable, dismissive attitude from the manager.

Atmosphere: 1

Food: 1

Service: 1

On August 11th, around 5:46 PM, I visited your Chipotle located at 22000 Dulles Retail Plaza, Ashburn, VA to purchase dinner. I was greeted by an employee who initially seemed pleasant. I placed my order: white rice, double chicken, corn, cheese, and lettuce. She made the bowl perfect. When I got to the next server NOt the cashier, I requested three salad dressings, clearly stating that I was willing to pay for the extra.
Maria (whose photo is attached) immediately responded, “No.” When I reiterated that I was willing to pay for the additional dressing, she raised her voice and said, “No, that’s not allowed.” I asked how that could be the case if I was offering to purchase it, and she replied, “Not at this location.”
As a former Chipotle employee and frequent customer, I am familiar with your service standards, and this interaction was both unprofessional and upsetting. Maria then began speaking in Spanish to another worker, and they laughed directly at me. I also heard her make a racially charged comment referencing me being Black.
At that point, I stated I no longer wanted the bowl if it could not be prepared as requested. I left feeling humiliated, denied service, and ridiculed over what amounted to a single extra salad dressing — something far less costly than discarding an entire meal.
As a single mother of a Cerebral palsy child I just wanted my food the way I ordered it. This was an unacceptable experience that not only violated customer service expectations but also made me feel targeted based on my race. I request that this matter be investigated promptly and that appropriate action be taken regarding the employee’s conduct. Additionally, I would like clarification on Chipotle’s policy regarding “extra ingredients” when the customer insists on paying to enjoy there meal.

Atmosphere: 1

Food: 1

Service: 1

If Chipotle is serious about maintaining its brand credibility, they should either close this location or find a new owner.

Atmosphere: 1

Food: 1

Service: 1

Above average chipotle. They gave my daughter extra meat and guacamole without a hassle.

Atmosphere: 4

Food: 4

Service: 5