Cold Stone Creamery

Visited cold Stone Dulles location. The ice cream tasted stale which made it unpleasant. Service was very slow despite the shop being half-empty. I’ve enjoyed Cream Stone before, but this experience was disappointing. Hope they can improve quality and service.

Paid $8 for a half full cup with barely any mix ins

Monday July 21 at ~3:40 PM.

If I could give my experience ZERO STARS, I would.

We entered the store in anticipation of trying the ice cream taco. We're informed they're sold out....but ice cream, sprinkles, and a waffle iron are all visible. Note: We were the only customers in the store for the entire experience. No offer was made to make one.

We requested ice cream in a cone. We were informed there are no cones; because night shift makes the cones and they had a busy weekend.

We requested mint chocolate chip in a cup and was told there are not chocolate chips.

As business owners ourselves, we understand being out of items, supplies. What we don't understand is the lack of effort to accommodate customers in spite of. There is always an opportunity to ensure a customers needs are met. This location and this employee dropped the ball today.

Wasnt as generous as normal but it dure was tasty. Give them a try.

They close early. 9:45. It's ice cream not a hot grill to clean up for 1 single scoop of ice cream. Not toppings...as I wrote this review there are still other employees inside.

I did an online order in the Wegmans parking lot and drive the short distance to Cold Stone. They had my order done 10 minutes earlier than expected. Of course, it was delicious as always!

Closed 15 minutes early when they have a posted close time

Nick was very nice and welcoming. Even put some extra toppings after mixing them in.

I ordered two flavors for my ice crème. They did not mix flavors at all. Mix-ins were also not properly mixed.

Other cold stone outlets they have done amazing job.

Atmosphere: 2

Food: 3

Service: 2

If I could put 0 I would. Worst service ever. Don’t go to this store

The store is very clean and the employee working is so kind and treats me like family. I wish I could remember his name. He is the best and the reason I keep coming back. I love the strawberry blonde ice cream.

Atmosphere: 5

Food: 5

Service: 5

I tried the new Coffeehouse Crunch.OMG!!! DELICIOUS ❤️. I have to give kudos to the gentleman working this afternoon. Sorry I don't remember his name. I was there 8/30 at 330pm. Right when I walked in the door I was greeted with a huge smile. He was very polite and nice. You can tell he cares a lot about his job. I wish all Cold Stones had service like this . ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffeehouse Crunch

Terrible customer service. I ordered an ice cream cake for a birthday celebration the weekend of 3/23. Unfortunately, we had to cancel the party due to illness, and I called and canceled the order over the phone very easily.

Then I ordered a pint of ice cream and six cup cakes for a smaller birthday celebration on 3/25. When I went to pick it up the employees (one of whom I thought was the manager) told me the point was not ready. I could either pick something else or they could make it fresh. Given that I ordered ahead of time and told them my pickup time I don’t know why it wasn’t ready. I said I would rather just take the cupcakes and be refunded for the pint and they said fine.

Well it has been 2.5 months and I am still waiting on the refund. Had I know this I would have just taken a different pint at the time. I’ve called multiple times and physically gone in. Each time I’m told either I need to speak with the manager (who isn’t there) or only certain employees (not the one I’m speaking to) know how to do refunds. I’ve left messages for the manager and never heard back. I’m now disputing with my credit card.

Awful dirty store terrible service awful management terrible employees

Atmosphere: 1

Food: 1

Service: 1

Horrible experience. There were 3 of us. My order was taken while the other 2 waited. Then the employee went to the next lady in line rather than taking care of us. The lady in line knew we were there before her, but she didn’t care. I asked the employee if she would take the rest of order and I was told, “I’m taking care of another customer”. Then, the employees even instructed the lady to go around us so she could pay. I politely told the employees that we had been there a while (I was almost finished with my order by that time). After a few more minutes, I asked one of the employees to take the rest of our order and he did with a sour look on his face. THEN, as I was walking up to the counter to pay for this subpar experience, one of the other employees called over ANOTHER woman to the cashier (who also arrived after us) to take care of her 15-20 gift card order (must have been for a PTA or something like that). All in all, we were there for over a half an hour waiting to be served when the store was FAR from busy. Needless to say, NONE OF US ARE GOING BACK!

Atmosphere: 1

Food: 1

Service: 1