Baskin-Robbins
18021 Main St, Dumfries
(703) 441-1837
Recent Reviews
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The employees have nasty attitudes and act like they don't want to be bothered to do the bare minimum. They'll get your order wrong and then laugh in your face. Seriously, save your business. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
The worst service I've recieved at this place.
The people who served my husband and I gave us a smaller amount of icecream than was usually served, my hot chocolate was extremely watery and they only gave 1 bagel bite when I know the order comes with 3 bites... all for $17???? What a complete waste of money! š£ The other Dunkin near Aldi may burn your food sometimes but they at least give you the quantity you're supposed to get, and I get a good creamy hot chocolate from them.
I only reccomend this place for icecream and don't go during the day... the day crew will NOT get your order right š
This place closes at 10pm, it was 9:45pm and they didn't want to take our orders because they said everything was off. We just wanted icecream and they kept saying everything is off. They were just lazy, closing earlier than they supposed to.
It was great
Good Service
Don't even bother stopping here, all you have to do is keep the ice cream frozen, and they had it liquid!!
The worst service I've recieved at this place.The people who served my husband and I gave us a smaller amount of icecream than was usually served, my hot chocolate was extremely watery and they only gave 1 bagel bite when I know the order comes with 3 bites... all for $17???? What a complete waste of money! ? The other Dunkin near Aldi may burn your food sometimes but they at least give you the quantity you're supposed to get, and I get a good creamy hot chocolate from them.I only reccomend this place for icecream and don't go during the day... the day crew will NOT get your order right ?
ordered ice cream and got my order wrongg. when i tolld him it was wrong the worker threw the icecream on the ground in front of me and ran out of the restaurant.
I have avoided coming to this location for over a year because of horrible, rude customer service and ridiculously long wait times. Gave it a chance after they repaved their parking lot, hoping maybe some improvements had been made in professionalism as well. No such luck. We ordered a unicorn creation and were asked to wait in the curbside pick-up parking spot while they took care of the vehicle behind us. After more than 5 minutes they brought out a scoop of chocolate ice cream with sprinkles. When I said that was not what we ordered, the associate said they were out of the candy used to make unicorn creations. I would have asked for a refund, but we were running late for an appointment and had to accept the loss. I told them it was unprofessional not to tell us in the first place that they were out of ingredients to make a unicorn creation.
How is this place still open ?I always go here by chance to see if this time will be better than the lastā¦and it never is. The wait time is long despite there only being 2-3 cars at a time, if you ask for anything frozen their machines are either down or the āxyzā has to thaw..? Iām convinced the staff is here just to collect a check and not actually do their jobā¦As I wait in my car for 30 minutes for 1 frozen drink. Ridiculous.I always wait 6-7 months to come back to this place, and I think Iāve finally had it
Restaurantji Recommends
Service is awful. Employees are rude and not at all helpful. Don't even bother- drive on by.
Never eating at this place.. I picked up a couple times for Door Dash and blahhh.. The ice cream has obviously melted and frozen again probably multiple times.. There were a noticeable amount of flies and this was at 0530..
I bought from here and they forgot a drink and they forgot 2 sundaes
One of the worst branches I have ever been. The lady whoās name is Sunny she was so unfriendly and rude with customers. I wanted to get ice cream and asked if someone can get my order, one of the works said I donāt have idea who is going to take order . It was frustrating ???
This place is in seriously need of an adult management. The counters are dirty, the ice cream wrongly labeled. There were three employees all of them of a very young age but doing nothing. This review itās mainly for the owner or whoever runs this place. Pay attention to your staff and their productivity. Young kids need good leadership.
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