Papa Johns Pizza
18085 Triangle Plaza, Dumfries
(703) 221-4899
Recent Reviews
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Piss poor customer service!! Order was expected between 5:18-5:28 and did not receive order till about 6:15. Called and kept being told, “I’m sorry, let me check with my assistant manager and then places back on hold, this was done 3 times then I hung up. Won’t be ordering with them again!
Atmosphere: 1
Food: 1
Service: 1
Places a $47.00 order and when the delivery driver delivered my food they left it on the porch. They never rang the doorbell or knocked on the door. 20 mins later I was wondering why the pizza was taking longer than usual and come to find out it was outside the whole time. Cold and nasty. Worst service I ever experienced! Not to mention, the pizza didn’t taste fresh.
Food: 1
Service: 1
Quick delivery during dinner time rush! I placed an order online and had my food within 30 min. My delivery driver Timothy was friendly and efficient!
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza a couple weeks ago and there was a chick behind the counter maybe 19-21 and she was very snobby I would not order here less its delivery. The atmosphere is horrible
Atmosphere: 1
Food: 4
Service: 1
Prices have gone up a lot
Atmosphere: 4
Food: 5
Service: 5
I placed an order at 5:30pm I waited over two hour to get a pizza not a good place if you can’t wait over 2 hours for your order to be ready.
Always friendly. Always hot and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
Pizza absolutely slaps if that's all you need, everything else is mid.
Food: 5
Service: 4
Slowest pizza shop in all of history. There is NO REASON to wait ONE HOUR for pizza
Atmosphere: 1
Food: 1
Service: 1
I cannot really rate the atmosphere because I almost always do delivery. In the past, the Papa Johns was not good at all. Oh, the food was good, but order accuracy and delivery estimates left a lot to be desired. In fact, we started ordering our pizza to be delivered 1/2 hour before we wanted it to ensure it would arrive on time. However, things have changed. I do not know if they got new management and/or a new focus on quality, but they are now top-notch! Order accuracy and delivery is always spot on. So, I don't know what you did at this Papa Johns, but hats off! WELL DONE!!!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I always go there for my really delicious wings.
I always go there for my really delicious wings.
I travel for my job and make it my JOB to try every pizza joint I can find; franchises, hole in the walls, pizza stands..this papa John’s here is by far the BEST I have ever been to. They are incredibly welcoming when walking through the door, to when you leave with your meal. the team always looks a well oiled machine worming together. I have never had such amazing service from a franchised establishment, let alone papa johns. The manager i feel is to praise in the regards. He takes time to get to know his customers, always has a smile and when conversing with his team, they give him great attitude. This is what I pick up from my 5-10 minute interaction, and it’s amazing. BEST. PAPA JOHNS. EVER!
Atmosphere: 5
Food: 5
Service: 5
I worked here don’t order from here, if you don’t tip they mess with your food. Most don’t wash hands to make your food and have terrible hygiene. Want worse? They don’t follow the codes for temperature regulated food, don’t clean the sinks they wash the dishes in, a leak in the ceiling drips water into the food but they do nothing. A manger who still works there told me he’ll spit in someone’s food if they gave him an attitude. 2 months working there is good for me. I’m good on the food poisoning.
Atmosphere: 1
Food: 1
Service: 1
Adrian is the nicest and has the best customer service I’ve ever encountered at a pizza place! His whole staff is friendly and it’s really nice to pick up my pizza and everyone is smiling.
Atmosphere: 5
Food: 5
Service: 5
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