Wingstop

Totally disappointed. Ordered through uber eats but still dry, chewy wings, was expecting at least a spoonful of sauce in any of the wings. Never ever ordering stuffs from here again. I’m done with WingStop and i hate to say it:( 45$ went down the trash🫩

Atmosphere: 1

Food: 1

Service: 1

On Christmas Eve, I placed an online order totaling $80.17 at 9:43 PM. The website accepted my payment and confirmed the order would be ready at 10:00 PM. When I arrived, a man in civilian clothes was at the door closing it as another customer walked away. I knocked, and the same man opened the door and told me that any orders placed after 9:30 PM would be automatically refunded within 48 hours. Another customer arrived right behind me and was told the same thing.

I waited a full week and still saw no refund, so I called the store and asked for a manager. After explaining what happened, I was put on hold. A man eventually picked up, asked a few questions, and said he was filing a claim and that I should see the refund within 48 hours. It has now been over three weeks, and I still have not received my money.

My concern isn’t just the missing refund—it’s the overall customer service and how customers are treated at this location. About a month before this incident, I was inside the store waiting for a to‑go order and witnessed a delivery driver place the drink cup in his mouth while checking his phone, then fill the customer’s drink. The front‑counter employee saw it and said nothing. That should have been my warning not to return.

At this point, I simply want my refund processed. This location needs a District Manager to step in and assess how this store is being run. The lack of professionalism, hygiene oversight, and follow‑through is unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Great food and service. Workers are very kind and good. Clean store, and quality food.

Atmosphere: 5

Food: 5

Service: 5

What the heck happened to the fries at Wingstop. These fries are like cheap and are not the same as before. No seasoning or anything and look like cheap fries. I try not to eat out too much today, but my son wanted to eat here. Terrible

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Seasoned Fries, 30 PC Crew Pack

Wingstop has lost its flare, considering.If you go down the street American Best Wings is considering in humble opinion the best wings more flavors, better customer service, as well as a menu full of other options if you're feeling like you need to pare the wings or something different, the service here at this wing stop is hands down the worst I've experienced in any location within the dmv, but I have to say back in the day, wingstop was one of the best places to go I hope corporate sees this message and considers going back to the old days when wingstop has something going.

Atmosphere: 2

Food: 2

Service: 1

Best wingstop ever good service didnt take long for the food and everything went well

Atmosphere: 5

Food: 5

Service: 5

Love ordering ahead & just coming to pick up my small orders. Usually everyone in there is real helpful. Be kind to others u have a good chance a them being kind to u . I do be wanting an extra ranch for free sometimes , but i get it.

Atmosphere: 4

Food: 4

Service: 4

My Brother and Sister in law and my brother in law we all went out to dinner and we were so glad that we chose Wingstop the food was delicious thank you for treating us to delicious food

Atmosphere: 5

Food: 5

Service: 5

This is by far my favorite WingStop. The food is always super fresh. Unlike so many other locations, they don't pre cook their wings or fries to reheat for speed. They focus on quality and make each order fresh when you order, every time, as it should be.

Atmosphere: 5

Food: 5

Service: 5

Worst customer service I’ve ever experienced. When ordering the guy taking our order was extremely rude and didn’t even seem like he wanted to do HIS JOB. He seemed bothered we were there. WILD. We also ordered LEMON PEPPER and got hot lemon. Will not be back just because how we were treated. Don’t work in customer service if you don’t want to work with/interact with people.

Busy but got my order done pretty quickly.

Atmosphere: 5

Food: 5

Service: 5

Forgot my ranch. Ruined my day.

Food: 5

Wonderful District Manager

Atmosphere: 5

Food: 5

Service: 5

I do not know what has happened to this location, it has gone down hill over the last I’d say 6 months. You can not tell which wings are which due to the lack of seasoning they all taste plain. They use to flavor them up real good but now it’s not worth asking for seasoning cause you don’t really get any it’s a shame but will stop ordering from them and go to Wings Way.

Atmosphere: 2

Food: 2

Service: 2

The African American young girl there is very rude, constantly cuts you off while trying to order and is very impatient. I literally lost my appetite by the time I took my order back home to eat.

Atmosphere: 1

Food: 3

Service: 1