I visited this store and was extremely disappointed by the attitude of the employees. Customers should always be treated with respect, but that was not the case here. I was denied the use of my app rewards, which felt completely unfair. I have always enjoyed Baskin Robbins ice cream and frequently visit this location, but it seems that because I come often, they saw allowing me to use my rewards as a loss for them. is that fair?
Atmosphere: 1
Food: 4
Service: 1
Naman Lahoti
I had a very disappointing experience at this Baskin Robbins location. As a first-time customer, I tried to redeem the free scoop offer, but the staff refused, claiming they don’t honor it if it’s the first scoop purchased. Nowhere in the promotion was this restriction mentioned.
To make matters worse, I was unfairly accused of trying to take advantage of free scoops, with staff implying that frequent visitors misuse the offer. This was completely unfair, as it was my very first visit to Baskin Robbins! I felt disrespected and misled by their misleading policy and poor customer service.
I expect better from a brand like Baskin Robbins. If you advertise a promotion, it should be honored without making customers feel uncomfortable or unwelcome. Extremely disappointed and won’t be returning to this location!
Service: 1
Ishmael Thomas
My family’s favorite place for ice cream. Service is five star… but I am rating this place 2 stars. Why? A few days ago, while making a payment via debit card, and while selecting tip amount, the associate whispered that I didn’t have to… that they , “ the attendants/ servers” only get the tip when it’s in cash. Wow!!!!!! That’s sad.
Raja Hayajneh
Excellent service!
Atmosphere: 5
Food: 5
Service: 5
David Byrne
Baskin-Robbins was great. We've been here a few times before. Last night was a great experience. The two people working were very friendly and helpful. The ice cream was amazing! I had a Brownie Sundae that was one of the best, if not the best I've ever had. We sat in the car to eat because it is still too cold outside, but there were clean tables inside and out. I will definitely be back here soon! Thanks!
Parking: Parking was easy. There are a dozen or more spaces. We had no problems and have been here when it was busy without problems too.
Atmosphere: 5
Food: 5
Service: 5
Thu-Nga Ortega, DDS, MAGD
Mint chocolate chip was very good as well as their dairy-free option of mint chocochunk. The sugar cone was fresh and crunchy.
Wheelchair accessibility: There is a ramp that allows you to use your wheelchair to access the building
Atmosphere: 4
Food: 4
Service: 4
Isla Durham
The kids who work here are always kind. However, the portions are a scam. I was in disbelief when I asked for two scoops and had to question if I had only gotten one scoop. I don’t need a giant serving just a fair one for $9.
Atmosphere: 3
Food: 3
Service: 4
Russell Cestare
NO STARS!!!!!!! This location should change its name from “Ice Cream” to CHILLED MUSH. If you want Ice Cream DON’T stop here. They apparently are saving electricity by NOT KEEPING THE ICE CREAM COLD !!!!!!!! Very disappointing. When I commented on the quality the server just said “yeah soft” … I THREW MY $4.95 cake cone in the trash and will NEVER return.
I have to eat my ice cream standing up inside of the store because the lady told me the manager says I can’t bring 1 chair inside
Terry McKinnon
Nice little ice cream shop. Lots of outdoor seating, reasonably clean. Friendly service.
Tracey Greene
Went for ice cream with Mom. The girls in there were very nice. And as always the ice cream was excellent. Thanks for the great experience ladies
Heather Shaffer
Took mom today for her birthday and wanted to taste test 2 flavors. Was told there was no option for that with no explanation. The cheapest thing you can order is a kids scoop for $3.29. The regular scoop is $3.99. Honestly if I would have liked the flavors I would have walked out with 4 different scoops of ice cream. If I hadn't liked the flavors I would have gone with 2 scoops of my good old faithful rum raisin. Young girl behind the counter could care less that I walked out only buying the one scoop for my mom because the business isn't hers. But any smart business person knows that due to the poor customer service and stupid rule you not only lost money today but have lost me as a customer in the future.Get it together people...Sincerely,A customer who just wanted you to take her money and let her be fat!!!
Jason Behr
Always good icecream, but the people here are very nice too
I visited this store and was extremely disappointed by the attitude of the employees. Customers should always be treated with respect, but that was not the case here. I was denied the use of my app rewards, which felt completely unfair. I have always enjoyed Baskin Robbins ice cream and frequently visit this location, but it seems that because I come often, they saw allowing me to use my rewards as a loss for them. is that fair?
Atmosphere: 1
Food: 4
Service: 1
I had a very disappointing experience at this Baskin Robbins location. As a first-time customer, I tried to redeem the free scoop offer, but the staff refused, claiming they don’t honor it if it’s the first scoop purchased. Nowhere in the promotion was this restriction mentioned.
To make matters worse, I was unfairly accused of trying to take advantage of free scoops, with staff implying that frequent visitors misuse the offer. This was completely unfair, as it was my very first visit to Baskin Robbins! I felt disrespected and misled by their misleading policy and poor customer service.
I expect better from a brand like Baskin Robbins. If you advertise a promotion, it should be honored without making customers feel uncomfortable or unwelcome. Extremely disappointed and won’t be returning to this location!
Service: 1
My family’s favorite place for ice cream. Service is five star… but I am rating this place 2 stars. Why? A few days ago, while making a payment via debit card, and while selecting tip amount, the associate whispered that I didn’t have to… that they , “ the attendants/ servers” only get the tip when it’s in cash.
Wow!!!!!! That’s sad.
Excellent service!
Atmosphere: 5
Food: 5
Service: 5
Baskin-Robbins was great. We've been here a few times before. Last night was a great experience. The two people working were very friendly and helpful. The ice cream was amazing! I had a Brownie Sundae that was one of the best, if not the best I've ever had. We sat in the car to eat because it is still too cold outside, but there were clean tables inside and out. I will definitely be back here soon! Thanks!
Parking: Parking was easy. There are a dozen or more spaces. We had no problems and have been here when it was busy without problems too.
Atmosphere: 5
Food: 5
Service: 5
Mint chocolate chip was very good as well as their dairy-free option of mint chocochunk. The sugar cone was fresh and crunchy.
Wheelchair accessibility: There is a ramp that allows you to use your wheelchair to access the building
Atmosphere: 4
Food: 4
Service: 4
The kids who work here are always kind. However, the portions are a scam. I was in disbelief when I asked for two scoops and had to question if I had only gotten one scoop. I don’t need a giant serving just a fair one for $9.
Atmosphere: 3
Food: 3
Service: 4
NO STARS!!!!!!! This location should change its name from “Ice Cream” to CHILLED MUSH. If you want Ice Cream DON’T stop here. They apparently are saving electricity by NOT KEEPING THE ICE CREAM COLD !!!!!!!! Very disappointing. When I commented on the quality the server just said “yeah soft” … I THREW MY $4.95 cake cone in the trash and will NEVER return.
I stan ice cream nom nom.
Ice cream noun noun
Restaurantji Recommends
I have to eat my ice cream standing up inside of the store because the lady told me the manager says I can’t bring 1 chair inside
Nice little ice cream shop. Lots of outdoor seating, reasonably clean. Friendly service.
Went for ice cream with Mom. The girls in there were very nice. And as always the ice cream was excellent. Thanks for the great experience ladies
Took mom today for her birthday and wanted to taste test 2 flavors. Was told there was no option for that with no explanation. The cheapest thing you can order is a kids scoop for $3.29. The regular scoop is $3.99. Honestly if I would have liked the flavors I would have walked out with 4 different scoops of ice cream. If I hadn't liked the flavors I would have gone with 2 scoops of my good old faithful rum raisin. Young girl behind the counter could care less that I walked out only buying the one scoop for my mom because the business isn't hers. But any smart business person knows that due to the poor customer service and stupid rule you not only lost money today but have lost me as a customer in the future.Get it together people...Sincerely,A customer who just wanted you to take her money and let her be fat!!!
Always good icecream, but the people here are very nice too
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