Chipotle Mexican Grill
11062 Main St, Fairfax
(703) 934-7099
Recent Reviews
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Giant black hair in my food!
I don’t eat Chipotle often, but the one time I did, I found hair ingrained in the guacamole. That tells me whoever prepared it wasn’t wearing a hair net. It was extremely gross and completely turned me off. I won’t be eating Chipotle again for a long time.
Atmosphere: 1
Food: 1
Service: 3
Genuinely gave me basically no meat, the food looked old and tasted old, and my burrito was not even wrapped correctly.
Atmosphere: 2
Food: 1
Service: 1
I had such a positive experience at Chipotle Mexican Grill thanks to Mark, who was truly amazing. He prepared the food with so much care and mindfulness, and you could tell he genuinely took pride in his work. It was refreshing to see that level of intention and kindness these days. He was warm, patient, and respectful, and it honestly made the whole visit feel better. Simple moments like that really stand out and make a difference.
Atmosphere: 5
Food: 5
Service: 5
The restaurant's food is very delicious.
Atmosphere: 5
Food: 5
Service: 5
I’m not trying to bash anyone. I recently moved to the area and unfortunately this is the nearest location. The food was looking very dull. The grill was in need of cleaning. The kitchen and staff looked disorganized. I get it. It was 10 pm on a Sunday and everyone wants to be home. But you can’t provide food like this. I can comment all day about each item I got in my bowl but it would be endless. The rice wasn’t even properly cooked. Basics!! I really hope some change happens because I refuse to believe this is what I will deal with every time I need to order Chipotle. It’s not only a staff issue but a whole operation issue. My best hope is that it was just an off time…. Ps I’m not looking for the robotic answer please reach out to us. I already did. Just take action.
Atmosphere: 1
Food: 1
Service: 1
Very poor customer service b/c I ordered small apple juice with my order and store manager had attitude about size of my chips order and apple juice.
Atmosphere: 3
Food: 5
Service: 1
Delicious and fresh as always.
Atmosphere: 5
Food: 5
Service: 5
Not bad but i have seen better :)
Atmosphere: 4
Food: 4
Service: 3
A big thank you to Alejandro who made my and my son’s experience a good one! Super friendly and helpful!
Restaurantji Recommends
Amazing place for people with sweet tooth 🥰🥰
Atmosphere: 5
Food: 5
Service: 5
I only come to this location when I’m on a diet because they make everything so bad and I end up eating less
Atmosphere: 1
Food: 1
Service: 1
Really good good but GREAT customer service. Thank you very much :)
The manager is super rude. She is a racist. She is literally cutting down portions for a lot of immigrants but for white people, she is putting a lot. This is very unacceptable, especially at chipotle. I've never faced such bad experience in my life. This has to be the worst chipotle I've been to. Please avoid this place. I've seen a lot of people complaining. They're right.
Customer service was very very bad, I redeemed my points for extra protien, immediately after my order,But i didn’t get my protien, The lady was very rude.
Not visiting this branch anymore.
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