11062 Lee Hwy, Fairfax
I constantly come buying some food in this spot. I like the efficient customer service and well cooked food. Fantastic work.
Chipotle in Fairfax have really stepped it Up with their steak flavor.
I placed an order through your app. The minimum order for delivery is $10 so I ended up ordering one of these high priced Mexican Coca-Colas to satisfy the minimum. I can't blame the restaurant for it arriving to me late because that's on doordash. I can blame the restaurant for not having my Coca-Cola with my order when it was delivered. When I call the store to let them know that I did not have my Coca-Cola they treated me like I'm lying to them by saying that it didn't come up on the order while I'm looking at it on the receipt on your app. I had to leave my office drive down to your restaurant and show you the receipt before I could get my Coca-Cola. Now logic would tell you if the minimum order for delivery is $10 my order was for chicken tacos and that is $7.50. The Coca-Cola is $3.00. The total is $10.50. My full total came to $14.17 with delivery and taxes. I was not greeted well when I entered your restaurant it to show you the receipt and then I was blamed because it did not print out on the receipt at the restaurant. I spoke to a crew member and the manager and neither one of them offered an apology. This is poor customer service. I never should have had to leave my office for this incompetence.
They screw up EVERY delivery order. I ordered salad and as usual they didn’t send dressing. Grrr....
The young lady with the bee & Arabic tat!! Super outstanding customer service!
They gave my husband and the customer behind me a spoon and extra chicken. But didn't do the same on mine,guess they look at faces. Since i am an African surely I don't deserve the same customer service.
I'm honestly baffled at the service I just received during my lunch break. This is my usual chipotle and I normally don't have problems but today was just FRUSTRATING. My boyfriend had placed the online order because I had forgotten my wallet back at the office. He places it for 11062 Lee Hwy. Fairfax, VA and gets the standard "order confirmed" page with the estimated pickup time of 2:30pm. This was done at 2:12 and I had walked in shortly after. I went to the register and asked her if I could get my order made now instead of waiting until 2:30 and she looks in her system and says, "I don't see an order for Gabriel or Carolina" then proceeds to say "it will pop up once the order is paid". MIND YOU I HAVE THE CONFIRMATION RECEIPT IN HAND. I even showed it to her and she was like, "I'm going to wait a couple minutes". Cool, so I asked for a water cup and take a seat. 15 minutes passed by... at this point it's 2:30 (the expected ready time) and nothing. She comes over to where I'm siting and tells me she still doesn't see it and that, i quote, "I don't know what to tell you". Then walks away. I proceed to go up to the front and show her the "active orders" window which shows all details. I even called my boyfriend to prove this "once it's paid theory" and he said the money was taken out of his account. I mean, I have the damn confirmation receipt. If there's a technician issue, I understand waiting it out which I did but coming to me and saying, "I don't know what to tell you"?! At that point she should've just honored it since I have the receipt and can confirm it was charged. It wasn't until 20 minutes later that she finally was like "I'm just ganna make it". So I step back as she walked to get gloves on then sees a friend (I assume) behind me. She gets his whole order after making me jump back in line and skips me. At this point I'm fed up, and my lunch is pretty much almost over. She makes my order towards the end I ask her for a vinaigrette. She slides it across the table in a passive aggressive manner and doesn't even apologize for the inconvenience... wow. I plan on emailing HR about this incident as well.
Came in on a Tuesday around 5pm, fast, & great customer service. It's weird how some people can make your chipotle better than others...hehe thanks!
Food is good but they like to give small portions and cut you short sometimes. Please learn how to not be so greedy when serving.. THEY CHARGE extra for guacc. But food was overall good.
Seent a little roach dead in the bathroom. Maybe lil roach family touchin the goods and services.
Second time trying this location and both of the times they were literally out of ingredients (rice, lettuce, corn, etc). So they serve sooo little!! They just give you like 2/3 compared to other Chipotle locations.
I arrive at this unique restaurant from time to time since I enjoy the ambiance that is characterizes this restaurant. The team is exceptionally helpful and professional. The service is extremely efficient. Most important, the food they prepare is highly distinguished. I frequent many times and I was always joyful. The payment is modest. I highly suggest this restaurant to all my friends.
It's a Chipotle. How exciting can that be? Admittedly they do serve a purpose, especially for people looking for value. Their bowls, burritos, and tacos are decent enough. Certainly they aren't about excitement, yet this location does a lot of business. Do expect to stand in line, and if you're in a hurry, by all means consider another spot. I've been in lines during off peak hours, which is incredible and kudos to them for their popularity. For those who must relax during a meal, this isn't the one you're going to like. It is loud and quite often, it's a challenge to find a table. The employees are very polite, and do their best with the high volume of traffic. Accuracy is exceptional, and the chicken and steak bowls tend to be filling. They serve beer here as well, and cleanliness this establishment gets high marks. As for my rating it's just a very noisy one, and perhaps management would consider a wall/soundproofing technologies where the line forms. That would be an improvement. It works for most though, and it will always have its regulars.
DO NOT ORDER FROM HERE VIA ANYWHERE ONLINE!!! As a dedicated chipotle customer I am extremely disappointed in this location and I will not be returning again. On September 22 I was staying at my boyfriends house locally in the Fairfax area and decided to order for online delivery directly from the Chipotle app. When our order got to us I received the complete wrong order, I'm assuming someone else's by mistake. When I called this location (where we ordered from) they told me that there is nothing they can do about refunding online and then I would have to physically come into that location for a refund/compensated meal. I live an hour away from the area so naturally I did not jump in the car to go and collect. I just went in this evening to grab dinner on my way home as I was out in the area for work and was refused a refund/free meal because the manager who told me to come in to the store is "no longer there." I asked for the new manager and went back-and-forth with "Ele" as he kept telling me that Jack was no longer the manager and there's nothing he could do for me. Frankly I don't really care who the manager is what I care about is that I paid this location for my food and got a completely incorrect order. Long story short I paid for my own food and I will never be going back to this place again. I showed receipts of my order from their app as well as where I had written down the managers name and the date of order. It didn't matter. HORRIBLE CUSTOMER SERVICE.
I have been coming to this location since it opened, through a couple of managers and staff changes, at least. It used to be good, then okay, and now is not satisfactory. Orders are inconsistent, ingredients may or may not be missing, with a couple of hours to closing, etc. Tonight, I had asked for a tortilla on the side with my bowl, and once again I did not get it when I got to the register, nor did I get all of the salsas that I wanted. I think that the guy in front of me got my tortilla, and I guess he must have gotten my salsas, as the bowl is missing the medium and the hot, which were requested. Although I guess it's a positive that I did not have cheese dumped on it, when I do not request it, which happened the last time I was there. The fajitas were nearly out so the paltry couple of peppers and onions is just not acceptable, either. This location is not as bad as the Main Street location, but lags behind the better Chipotle locations, when it was once good. I should not have to continually remind employees of my order when I told them, and then come to the check out missing a requested item, which has happened previously at this location and the Main Street location -- guess this one is in the slide downward mode too, a pity.
Nice size place, good parking, good food, clean, friendly staff. Chipotle in general is one of my favorite fast casual food places.
Same complaint as everyone else. They can't get an online or an in person order to save their lives! No matter how many times I go in here (this location is closest to my home), they screw it up every time unless I check it or watch over them. I know you don't have to be a rocket scientist to work here, but damn...it must take 3 of them and a headache to change a light bulb!
Asked for a burrito, they gave me a bowl, I told them it was for here, they made it to go, half the bowl was basically empty, got charged for steak when I got chicken, this is the second time this has happened
Chipotle can be awesome when at the right location. However today I can't say that this is the case. I ordered a salad and wasn't informed that there was no salad dressing until I'm at the register. The employee was completely un-bothered and unconcerned when I asked " Well what am I supposed to put on my salad." She actually gave no response at all. Will not return to this location this has happened at this location before but I gave them another chance. Same nonsense
I find this Chiptole to be a great location. I'm only in here M-F, anywhere from 1-2pm, and it's never slammed. They have a steady flow, but I'm I'm and out quickly. Meats are always stocked, I feel I'm getting the right portion amounts, not too little or too much, and I'm always greeted with a smile. I was honestly surprised to see the rating so slow, so maybe the evening rush isnt on their a-game.
Delicious food and great service.
Horribly messed up my online order. Only put beans and rice in it. Barely any of that. Horrible service will never return. Unacceptable
Do not order online. They will screw it up and be late everytime. Today, i ordered extra cheese, extra rice. Received no cheese, got tiny rice, whole burito was the size of a taco. Seriously, whats with chipotle hiring these skinny teen girls who make portions according to their own bodie size? Employees dont know how to wrap a burito, so they make them extra small, doesnt just happen here, but everywhere, especially on sunday, which is training day. The last time I ordered from this location, they chose not to give me any beans because they were out of the black ones. It's not rocket science, if your out of black, put in the fucking brown ones. I had to go back to have them remake it, so they asked if i wanted anything else on the house. Then when i asked for a side of guac for their screw up, they said no, thats extra. Bitch, you got me.
Come here for lunch all the time. The team is amazing here, fast, great job on the cooking, and super friendly. This is the best chipotle I’ve eaten at. Great customer service and clean. (Specifically the ladies working the from during lunch) !
One of the fastest Chipotle lines I have gone through. Staff give good portions. Plenty of parking and you get to the lot by Rt. 29 or Rt.50.
Excellent fast service from open to close. Very Busy! Nice outdoor dining patio. be careful in the parking lot... Enjoy!
I ordered chicken, but this sneaky ass wrote B(eef) on the bowl to charge more money. Didn't realize it until we left. Dishonest people. Be careful when you order.
After 4 or more times of coming here and getting overcharged for food I'm not coming back. My order had two items, my toddler's food was charged as of it were a bowl. Total for it should have been $4 and some change and was charged almost double that. When I decided to check the receipt this time I noticed it again and decided to go back and ask them why they keep doing it. The excuse what that I didn't understand the menu yet it's written in plain English and says a kids cheese quesadilla with beans, rice, chips or fruit and a drink is $3.95 + tax. If you want to add meat to it it's .50 They overcharge you for food hoping you won't notice and it's shady af. Unacceptable. Check your receipt.
Ighe food was ok as in all locations I've patronized. This location could focus a bit more cleaning the dining area. Tables and the floor were dirty and unkept. Should havs one staff member dedicated to keeping the dining area clean especially when its busy. You can rotate staff from behind the counter and kitchen prep area to continually have it under control without much effort.
Good food, clean place, nice service
Great place, employee Veronica is always friendly and attentive. Food is great!
Worst customer service i have received from a chipotle chain restaurant. I came in late in the night employees looked angry because i was coming in to order food. Mind you its 9:20pm they still have 40 more mins till closing. If you dont like your job then quit and find something you like. I am paying for a $10 meal yet they give me $5 worth of food. The service was like if they were serving an animal. Management needs to make a change.
I love this place a lot they do showcase the Mexican culture from the food to the design of the place quite impressive and also enjoy their service very light and casual in a polite way...
Love the chicken burrito bowl. The service is always great at this location. I go here for lunch and the service is fast.
This Chipotle always does a phenomenal job, I come regularly and the portions arw almost always spot on. The staff is friendly as well. Honestly the only complaint I can make is that sometimes the music is far too loud.
Not a bad place, I always go for the burritos. My only gripe is that whenever I get the tortilla chips they always vary so much, they are either too soft and not crunchy or sometimes way too salty.
Good place ,clean and good atention.
Clean dining room and good, fresh food.
11062 Lee Hwy, Fairfax, VA 22030