First time here. Came in and immediately saw how dingy it was. Told the 2 lady’s working it was our first time and she just handed us a menu. No welcome, explanation of how it works. Then saw the topics table, wall, floor, countertops, and decided to pass. I don’t care how good the donuts are, a dirty store and poor customer service will never get me to spend money.
Tip for the owner… deep clean this store, it’s gross and teach the team members how to clean up when it’s slow. Also they need training. Guests should feel welcomed and appreciated for wanting to spend money in your establishment.
Atmosphere: 1
Service: 1
John Peters
Can't pay taxes - CLOSED - and when they were open, NO online ordering at the Fairfax City location. Owner is slick - responded that "You can order on our website or through 3rd party." Website states "This location does not offer online ordering." (see screenshot)
Atmosphere: 1
Service: 1
jezrel naidoo
The best donuts I have ever had. The service was great. Can't wait to go back!
Service is good, food has no test. The big problem is the shop: dirty as can be. Floor dirty, table dirty, furniture so old. I would open it once it is clean.
Atmosphere: 1
Food: 3
Service: 3
Roy Chan
The shop was just next to the Chinese supermarket so it was quite a convenient spot to get some sweets. The selection of donuts was great - a range of sweet and savoury options. The staff was really nice and the shop was full of kids running (as you may have expected), which would remind you to walk carefully. The donuts were very soft and fluffy - the sugar glazing was quite heavy and the sweetness level might be quite high for many. In short, quite a nice donut but not an every week thing.
Atmosphere: 4
Food: 4
Service: 5
Melissa Loyola
Customer service was excellent however this place was extremely hot. I couldn't stay inside the store and decided to take donuts home. The air conditioner was not working. It was 7:30 am and was feeling 80s outside. I feel for the people working with this poor condition. Owner needs to improve this issue asp!
Atmosphere: 1
Food: 5
Service: 5
Hellojoey68
The donuts were really good, but I don't recommend eating them cold
Best donuts I've had in awhile. I wish more donut shops had this model where they make the donuts fresh and add the icing and other toppings after. Donut texture is the perfect balance of fluff and chew, and I loved the frosting.Really like the kiosk ordering option, and the shop itself has everything you need to eat there or eat it to go (napkins, free self-serve water, self-serve utensils). Pretty fast service.
Atmosphere: 4
Food: 5
Service: 4
Bea
2 minute before 7pm and they closed.
Meisha DeVon
I came in to grab donuts with my mom who has a very severe nut allergy. We came in at 6:20 on April 18 and the girl who made our donuts did not change her gloves and we didn’t have a chance to correct her and ask her to change them in between her orders due to the fact that she was more interested in talking with her coworker about the night before then actually working. To her defense, she did offer to remake them, but at that point, the experience had already been so bad that neither one of us felt like waiting for a new order to be made, as well as her assurance that she had not touched anything with nuts I just want this to be brought to someone’s attention because allergies can be very serious, and her attitude was very blasé and she did not understand the severity of allergies, training definitely needs to be done over on allergies and the procedures in which it is time to change gloves after each order
Atmosphere: 3
Food: 5
Service: 1
Beatriz Rivera
2 minute before 7pm and they closed.
Hoda
Fresh, delicious and versatile. Sometimes the staff gets the order wrong, but they are very friendly and willing to correct the mistake.My only issue is that the donuts get glued to each other by the time I get home. So, they are best eaten hot and fresh in the store.
First time here. Came in and immediately saw how dingy it was. Told the 2 lady’s working it was our first time and she just handed us a menu. No welcome, explanation of how it works. Then saw the topics table, wall, floor, countertops, and decided to pass. I don’t care how good the donuts are, a dirty store and poor customer service will never get me to spend money.
Tip for the owner… deep clean this store, it’s gross
and teach the team members how to clean up when it’s slow. Also they need training. Guests should feel welcomed and appreciated for wanting to spend money in your establishment.
Atmosphere: 1
Service: 1
Can't pay taxes - CLOSED - and when they were open, NO online ordering at the Fairfax City location. Owner is slick - responded that "You can order on our website or through 3rd party." Website states "This location does not offer online ordering." (see screenshot)
Atmosphere: 1
Service: 1
The best donuts I have ever had. The service was great. Can't wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Donuts Made-To-Order Donuts
Amazing donuts!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Maple Bacon Donut, Duck Donuts Made-To-Order Donuts
I really enjoy their donuts. My kids love them. Wish I could eat them more often
Food: 5
Service: 5
Awesome Service, Awesome Donuts!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Donuts Made-To-Order Donuts, Donut
Service is good, food has no test. The big problem is the shop: dirty as can be. Floor dirty, table dirty, furniture so old. I would open it once it is clean.
Atmosphere: 1
Food: 3
Service: 3
The shop was just next to the Chinese supermarket so it was quite a convenient spot to get some sweets. The selection of donuts was great - a range of sweet and savoury options. The staff was really nice and the shop was full of kids running (as you may have expected), which would remind you to walk carefully. The donuts were very soft and fluffy - the sugar glazing was quite heavy and the sweetness level might be quite high for many. In short, quite a nice donut but not an every week thing.
Atmosphere: 4
Food: 4
Service: 5
Customer service was excellent however this place was extremely hot. I couldn't stay inside the store and decided to take donuts home. The air conditioner was not working. It was 7:30 am and was feeling 80s outside. I feel for the people working with this poor condition. Owner needs to improve this issue asp!
Atmosphere: 1
Food: 5
Service: 5
The donuts were really good, but I don't recommend eating them cold
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cinnamon Sugar, Cinnamon Bun
Restaurantji Recommends
Best donuts I've had in awhile. I wish more donut shops had this model where they make the donuts fresh and add the icing and other toppings after. Donut texture is the perfect balance of fluff and chew, and I loved the frosting.Really like the kiosk ordering option, and the shop itself has everything you need to eat there or eat it to go (napkins, free self-serve water, self-serve utensils). Pretty fast service.
Atmosphere: 4
Food: 5
Service: 4
2 minute before 7pm and they closed.
I came in to grab donuts with my mom who has a very severe nut allergy. We came in at 6:20 on April 18 and the girl who made our donuts did not change her gloves and we didn’t have a chance to correct her and ask her to change them in between her orders due to the fact that she was more interested in talking with her coworker about the night before then actually working. To her defense, she did offer to remake them, but at that point, the experience had already been so bad that neither one of us felt like waiting for a new order to be made, as well as her assurance that she had not touched anything with nuts I just want this to be brought to someone’s attention because allergies can be very serious, and her attitude was very blasé and she did not understand the severity of allergies, training definitely needs to be done over on allergies and the procedures in which it is time to change gloves after each order
Atmosphere: 3
Food: 5
Service: 1
2 minute before 7pm and they closed.
Fresh, delicious and versatile. Sometimes the staff gets the order wrong, but they are very friendly and willing to correct the mistake.My only issue is that the donuts get glued to each other by the time I get home. So, they are best eaten hot and fresh in the store.
Loading...