Dunkin'
12701 Shoppes Ln, Fairfax
(703) 818-7480
Recent Reviews
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Orders are delivered very late every time I come; they don't work well.
Very Slow!
Service: 1
Dunkin balls š
Atmosphere: 5
Food: 5
Service: 5
The place is always clean, staff are professional and service is incomparable! 5 stars
Atmosphere: 5
Food: 5
Service: 5
there was maybe one other customer aside from me and 3-4 workers. it took like 15 minutes to get my 2 drinks (black coffee, iced matcha). they messed up my matcha and did not sweeten it, i wasn't surprised because the cashier did not look like he knew what i was talking about (this is my regular order i get at EVERY dunkin. my black coffee came out lukewarm. very disappointed.
Trevor and the team are doing awesome this morning 10/30!
Atmosphere: 5
Food: 5
Service: 5
Several times I have gone here, no one has been in line and no one was behind the counter. The workers were doing random tasks around the store. I stand there for several minutes, sometimes I order and sometimes I just walk out. I donāt understand why they donāt always have someone ready to take orders in a reasonable amount of time and often the workers are just hanging around the store.
Atmosphere: 2
Food: 2
Service: 1
I went yesterday aug 26. The cashier is so rude a young lady. I want to pay and she didnāt pay attention. I order food she make wrong drinks for me . And 1 drink she put on counter and the rest different places and told me u have to pick from these places. Horrible experience never going back to this location again because of terrible customer service.
Service: 1
Good service, clean, and best tasting croissant sandwich from all the Dunkins we've tried.
Atmosphere: 5
Food: 5
Service: 5
I guess that'll be my last visit to this location. Why do y'all always have to screw it up?
Restaurantji Recommends
The best customer service ever , very friendly and kind team.
Atmosphere: 5
Food: 5
Service: 5
ordered a latte and got a cold brew. the āmanagerā didnāt even know how to use the ordering machine. took 20 minutes for two drinks and a donut because they forgot about it. they prioritize their mobile orders, so if you want quick service.. order online.
Atmosphere: 3
Food: 3
Service: 1
I give this location an overall 5 Stars because I keep coming back š The staff are friendly and I often don't have to wait long for my order (which I usually place via mobile).
The food is what you expect, and the atmosphere is every other Dunkin', and sometimes the staff are very busy so in-store orders can take some time to be served (due to so many online orders), but I shop here very often and have no significant complaints.
Atmosphere: 4
Food: 4
Service: 4
I stopped by for ice cream. After I got over they didn't have chocolate and peanut butter, I went with chocolate. It didn't disappoint, the waffle bowl was ok but I've had better.
Atmosphere: 4
Food: 4
Service: 5
Dunkinā Donuts serves up delicious treats with a wide array of flavors to satisfy any craving. Kids especially adore the sprinkle-topped donutsāthe colorful crunch adds extra fun. And chocolate lovers canāt miss the star-shaped donuts filled with buttercream and smothered in chocolate icing, perfect for a sweet celebration!
Atmosphere: 5
Food: 4
Service: 5
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