Dunkin'

Horrible customer service from the entire staff, including the manager. No wonder there’s a lack in customer service.

Atmosphere: 4

Food: 3

Service: 1

I always try to forgive and forget with the place.
Rudely telling me to wait longer so you can take pictures to send to your boss and then REARRANGING THE DONUTS WITH YOUR BARE HANDS!!
Nvm.

Atmosphere: 1

Food: 2

Service: 1

We all know Dunkin is an inconsistent chain. I've ordered dozens of iced lattes here and have never had a bad one. It has always been sweet enough and has never tasted burnt. Great location!

Atmosphere: 5

Food: 5

Service: 5

Just left. Place was filthy, employee barely opened her mouth to speak. She set my coffee down with an attitude, no 'have a nice day's, no nothing. Upon closer inspection, I see what looks like hair and something else I'd rather not think about. Didn't notice it till I walked away. The cup was disgusting. I love Dunkin, but I will not be back to this location. I'm used to crappy customers service, so I'm not even going to waste my time saying anything to her, but gross. Use clean cups at least.

Atmosphere: 1

Food: 1

Service: 1

It was a cool winter day, and I was craving something sweet, so I decided to stop by the Greenbrier Dunkin Donuts. The cozy atmosphere and the smell of freshly brewed coffee immediately made me feel at ease. I ordered my all-time favorite, the Boston cream donut, and it was absolutely delicious—rich, creamy, and perfectly satisfying my sweet tooth.

Everyone seemed to be in high spirits, sipping their coffee and enjoying the little moments of their day.

Atmosphere: 4

Food: 4

Service: 4

They never have mayonnaise for my breakfast sandwich

Atmosphere: 5

Food: 5

Service: 5

I went into this location the other day and was greeted by Cornelius with a big hello! He made me feel very welcome and was really kind. Thanks Cornelius!

I ordered an iced latte and an iced matcha. Why are both matchas. Then the little girl over says it door dash fault. How is it there fault when you make the order. Every one in there clearly needs to learn how to read

They can’t follow a simple order. It should not take a 4 minute conversation to order 8 bagels and then somehow they still get it wrong and only give me 6 bagels. You can look past the hyperinflation of prices. You can look past the fact that cream cheese is no longer included even though they don’t mention it or ask you until after you pick up your order. But they can’t look past getting yelled at by the employees because I don’t know their pricing changes and they don’t know how to take a simple order. That’s never forgivable. Dunkin’ needs to shut this location down. Giant has better bagels and donuts for 10% of the price.

Atmosphere: 1

Food: 1

Service: 1

Love Dunkin and this one isn't usually busy

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

They get my drink wrong about 6 out of 10 times.

Atmosphere: 4

Food: 2

Service: 1

Saw the opening activity and the came here for the brand but received Very rude service from both the server and the manager. When asking about the promotion, there is minimal explanation and afterwards, the server simply got agitated and the manager and the server kept repeating the same thing not allowing me to say anything. Will not repeat.

Atmosphere: 4

Food: 4

Service: 1

I ordered a Sourdough breakfast sandwich for pick-up. When i got home and opened the sandwich, it was all burnt with two big holes. I had to drive all the way back to the store to ask for another sandwich. When I got there and explained that the bread was burnt, the worker there started giving me an attitude and argued with me saying that that is how it is when it comes out of the oven when all she had to do is say I'm sorry and give me a new sandwich. I just told her to kindly give me a new sandwich and she kept on giving me a smart ass attitude. She finally gave me a new sandwich but slammed the sandwich on the counter. This is the worst Dunkin Donuts I've bern to. Never going to this place again. Would you eat the sandwich in the photo?

Atmosphere: 1

Food: 2

Service: 1

5 stars because the person working here was very professional and nice.
She also made good coffee ☕️??

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Half Dozen Donuts, Dozen Donuts

Very Rude Staff !!! They were offended just because I asked them to toast the croissant.