My family “used” to go to this restaurant and we had fond memories of eating here with my father before he passed. On this particular day, the waitress and management were very rude and demanded that my son and I sit at separate tables because one of us wanted to order from the unlimited lunch menu and the other a la carte. They were trying to quote “restaurant policy” which I challenged and the manager finally gave in as I stated how bad, rude, and ridiculous their request was for customers being treated as potential thieves. The damage was done and we left anyway only being served water. I found this treatment very appalling as if they didn’t trust long time customers of their establishment. To treat customers as if they were going to steal food prior to it being served was very rude and they have lost our business forever!
Atmosphere: 1
Food: 1
Service: 1
Mr FEDERAL
I arrived to pick up my order at this mama chang location in Fairfax, and when I asked how long it would take, the front desk employee pointed to a table and told me to get it myself. No greeting, no explanation, and no customer service. Really disappointing experience.
Atmosphere: 1
Service: 1
Kam Lee
I went to the Mama Chang restaurant couple weeks ago.I found a live bugs inside my food,I call the waiter over and complain .He talk to his boss and only reimburse the dish that has bug in there. I really not satisfy with the outcome.They should waive the whole bill instead of just one dish. My friend and I will not recommend to anyone because I feel disgusting afterward.
Atmosphere: 3
Food: 2
Service: 2
Mirwais Ayazi
Always a 10/10 experience one of the best ran restaurants in the area
Atmosphere: 5
Food: 5
Service: 5
Rick Lee
Nice Chinese food, most authentic in town and serviced in good portion.
Atmosphere: 5
Food: 5
Service: 5
Sprayy
would absolutely rate this place a 0 if I could. I came to the store to pick up my order, and the man at the front desk along with the woman working with him were completely unhelpful. I showed him my confirmation, he went to check, and when he returned, I asked how long the order would take. His response? “It’s there on the table.”
He didn’t bother to tell me until I asked, and when I questioned why he didn’t just hand it to me, he replied, “Isn’t that your job?” in a rude, dismissive tone.
I have never experienced anything like this at any other restaurant. The customer service here was unprofessional, disrespectful, and honestly shocking. This was one of the worst experiences I’ve had picking up food.
Do better and start by treating everyone equally and with basic respect.
Atmosphere: 1
Service: 1
Logan Lee
Was great....also had the hot chili oil beef and some soup dumplings also.
Atmosphere: 5
Food: 5
Service: 5
Tom T
I tried the following dishes for the lunch recently at this outfit and was very disappointed. 1. Taiwanese salt & pepper fried chicken. It was fried CHICKEN SKIN, no chicken meat in it at all and was totally tasteless. When pointed out it was all skin, the waitress did not charge for this dish. 2.Sesame Golden Mountain Beef: I dont know whether this was made of real beef. It didn't taste like beef, the meat was over fried and the inside the meat strips looked white. I still wonder whether it was real beef or meat from some other animal. Is there a mountain cattle from which one can get mountain beef ? Confusing, may be in China.
3. Sautéed shrimps with asparagus and snow peas: This was edible although very salty.
THIS PLACE SHOULD CLEARLY TELL CUSTOMERS WHAT TYPE OF MEAT THEY ARE SERVING.FRIDED SKIN IS DEFINITELY NOT FRIED CHICKEN. AND WHAT IS MOUNTAIN BEEF???
Will never go back to this Place.
Atmosphere: 2
Food: 1
Jisoo Beanland
Beautiful chic modern Chinese restaurant with authentic classic cuisine as well as innovative new ones! Very impressed by soup dumplings and beef Chow Fun. It is my favorite Chow Fun I've had in Northern Virginia thus far.
Atmosphere: 5
Food: 5
Service: 5
Uptown #uptaf
Ok so first off they didn't answer the first time i called. I go to double check their hours on google, it said they were open, so i called back. I proceed to place an order for a simple chicken and broccoli. It's my first time ordering from here so something tells me to ask: "it comes with white rice, correct?" The man said no, the meal doesn't include rice. WHAT?! lol ok so how much does rice cost? $1 for rice lol at a chinese restaurant! So i asked how much the total would be, as he's calculating it he's saying it's $20 plus the rice.. I've never been so offended lol 1 star, never going to this place ever.
Delicious food! I went to Mama Chang's after a long hike and this food hit the spot! The staff was great as they were attentive without being overbearing like at some places. Plus I give them extra brownie points because the group I was with showed up a little close to closing time and the staff remained super friendly!
Atmosphere: 5
Food: 5
Service: 5
Liens Family
Our family had an unforgettable experience at Mama Chang tonight. My personal favorite was the Chinese BBQ Pig Feet – it was incredibly flavorful and tender. As for my wife, she absolutely loved the crispy rice with seafood. The presentation was a standout too – the dish arrives with a dome of crispy rice that you crack open to reveal a rich, savory seafood soup underneath. It was a fun and delicious surprise!
What made the evening even better was our wonderful waitress. She was so kind and attentive, making sure we had everything we needed. Her thoughtful service truly added to the experience. Overall, it was a memorable night for our family!
Atmosphere: 5
Food: 5
Service: 5
Sarah Wang
We had a great night at Mama Chang tonight. My son loved their scallion bubble pancake,it's not only unique in shape but also very tasty with the sauce that comes with it. My personal favorite tonight was the crispy rice with seafood. The presentation was impressive, you have to knock down the dome shaped crispy rice to get to the seafood soup. The portion was generous and had a variety of seafood and veggies. I'm from Taiwan and have tried various kinds of Chinese cuisines growing up, but this is the first time I've seen this dish. My husband raved about the Dongpo braised pork knuckle, it's seasoned well and the meat was so tender. Our waitress was attentive and made some great recommendations. Overall we enjoyed everything we ordered and will definitely visit again soon.
Atmosphere: 5
Food: 5
Service: 5
John C
We have a wonderful and very satisfying dining experience last weekend at Mama Chang.
First, the food was delicious. We had scallion bubble pancake, BBQ pork pastry, and pork soup dumpling for appetizers. The bubble pancake was a marvelous and tasty concoction. It wasn’t simply a fried pancake with bubbles on its skin, but rather a pancake that puffed into a ball. Our main course included Singapore rice noodle, cumin spicy lamb shank, stir-fried snow pea tips, and stir-fried beef tenderloin. The lamb shank taste so good, it was out of this world. For dessert, we had pineapple bum and rice cake with brown sugar. The portions were generous; more than enough for all five of us to share. We also enjoyed some interesting selections of Japanese beer and sake that Mama Chang offered.
Our server was friendly, courteous, attentive, and efficient. Food and drink came promptly each time we ordered. Kudos also to the chefs and kitchen staff.
The dinning area is spacious, airy, bright, and cozy. Parking is very convenient.
Overall, Mama Chang is Chinese cuisine/dining at its best. We highly recommend it, and will certainly visit again soon.
Atmosphere: 5
Food: 5
Service: 5
Kathy Liu
The best Chinese food in VA, Mama Chang! So delicious! The dishes are delicious and the fire master is very good! My favorites are the Toothpick Lamb and Jianghu Chicken. They taste good, crispy on the outside and tender on the inside. Highly recommended! Their Peking duck has crispy skin and tender meat, and is eaten with toppings wrapped in thin pancakes. It tastes so good! The vegetarian dishes are also delicious. A bowl of farm-made dishes is very fragrant and goes well with rice. There are also bean sprouts, which are super fresh and tender! Attentive service! The atmosphere is cozy! Mama chang lives up to her reputation and is highly recommended!
My family “used” to go to this restaurant and we had fond memories of eating here with my father before he passed. On this particular day, the waitress and management were very rude and demanded that my son and I sit at separate tables because one of us wanted to order from the unlimited lunch menu and the other a la carte. They were trying to quote “restaurant policy” which I challenged and the manager finally gave in as I stated how bad, rude, and ridiculous their request was for customers being treated as potential thieves. The damage was done and we left anyway only being served water. I found this treatment very appalling as if they didn’t trust long time customers of their establishment. To treat customers as if they were going to steal food prior to it being served was very rude and they have lost our business forever!
Atmosphere: 1
Food: 1
Service: 1
I arrived to pick up my order at this mama chang location in Fairfax, and when I asked how long it would take, the front desk employee pointed to a table and told me to get it myself. No greeting, no explanation, and no customer service. Really disappointing experience.
Atmosphere: 1
Service: 1
I went to the Mama Chang restaurant couple weeks ago.I found a live bugs inside my food,I call the waiter over and complain .He talk to his boss and only reimburse the dish that has bug in there. I really not satisfy with the outcome.They should waive the whole bill instead of just one dish. My friend and I will not recommend to anyone because I feel disgusting afterward.
Atmosphere: 3
Food: 2
Service: 2
Always a 10/10 experience one of the best ran restaurants in the area
Atmosphere: 5
Food: 5
Service: 5
Nice Chinese food, most authentic in town and serviced in good portion.
Atmosphere: 5
Food: 5
Service: 5
would absolutely rate this place a 0 if I could. I came to the store to pick up my order, and the man at the front desk along with the woman working with him were completely unhelpful. I showed him my confirmation, he went to check, and when he returned, I asked how long the order would take. His response? “It’s there on the table.”
He didn’t bother to tell me until I asked, and when I questioned why he didn’t just hand it to me, he replied, “Isn’t that your job?” in a rude, dismissive tone.
I have never experienced anything like this at any other restaurant. The customer service here was unprofessional, disrespectful, and honestly shocking. This was one of the worst experiences I’ve had picking up food.
Do better and start by treating everyone equally and with basic respect.
Atmosphere: 1
Service: 1
Was great....also had the hot chili oil beef and some soup dumplings also.
Atmosphere: 5
Food: 5
Service: 5
I tried the following dishes for the lunch recently at this outfit and was very disappointed.
1. Taiwanese salt & pepper fried chicken. It was fried CHICKEN SKIN, no chicken meat in it at all and was totally tasteless. When pointed out it was all skin, the waitress did not charge for this dish.
2.Sesame Golden Mountain Beef: I dont know whether this was made of real beef. It didn't taste like beef, the meat was over fried and the inside the meat strips looked white. I still wonder whether it was real beef or meat from some other animal. Is there a mountain cattle from which one can get mountain beef ? Confusing, may be in China.
3. Sautéed shrimps with asparagus and snow peas: This was edible although very salty.
THIS PLACE SHOULD CLEARLY TELL CUSTOMERS WHAT TYPE OF MEAT THEY ARE SERVING.FRIDED SKIN IS DEFINITELY NOT FRIED CHICKEN. AND WHAT IS MOUNTAIN BEEF???
Will never go back to this Place.
Atmosphere: 2
Food: 1
Beautiful chic modern Chinese restaurant with authentic classic cuisine as well as innovative new ones! Very impressed by soup dumplings and beef Chow Fun. It is my favorite Chow Fun I've had in Northern Virginia thus far.
Atmosphere: 5
Food: 5
Service: 5
Ok so first off they didn't answer the first time i called. I go to double check their hours on google, it said they were open, so i called back. I proceed to place an order for a simple chicken and broccoli. It's my first time ordering from here so something tells me to ask: "it comes with white rice, correct?" The man said no, the meal doesn't include rice. WHAT?! lol ok so how much does rice cost? $1 for rice lol at a chinese restaurant! So i asked how much the total would be, as he's calculating it he's saying it's $20 plus the rice.. I've never been so offended lol 1 star, never going to this place ever.
Service: 1
Restaurantji Recommends
Delicious food! I went to Mama Chang's after a long hike and this food hit the spot! The staff was great as they were attentive without being overbearing like at some places. Plus I give them extra brownie points because the group I was with showed up a little close to closing time and the staff remained super friendly!
Atmosphere: 5
Food: 5
Service: 5
Our family had an unforgettable experience at Mama Chang tonight. My personal favorite was the Chinese BBQ Pig Feet – it was incredibly flavorful and tender. As for my wife, she absolutely loved the crispy rice with seafood. The presentation was a standout too – the dish arrives with a dome of crispy rice that you crack open to reveal a rich, savory seafood soup underneath. It was a fun and delicious surprise!
What made the evening even better was our wonderful waitress. She was so kind and attentive, making sure we had everything we needed. Her thoughtful service truly added to the experience. Overall, it was a memorable night for our family!
Atmosphere: 5
Food: 5
Service: 5
We had a great night at Mama Chang tonight. My son loved their scallion bubble pancake,it's not only unique in shape but also very tasty with the sauce that comes with it. My personal favorite tonight was the crispy rice with seafood. The presentation was impressive, you have to knock down the dome shaped crispy rice to get to the seafood soup. The portion was generous and had a variety of seafood and veggies. I'm from Taiwan and have tried various kinds of Chinese cuisines growing up, but this is the first time I've seen this dish. My husband raved about the Dongpo braised pork knuckle, it's seasoned well and the meat was so tender. Our waitress was attentive and made some great recommendations. Overall we enjoyed everything we ordered and will definitely visit again soon.
Atmosphere: 5
Food: 5
Service: 5
We have a wonderful and very satisfying dining experience last weekend at Mama Chang.
First, the food was delicious. We had scallion bubble pancake, BBQ pork pastry, and pork soup dumpling for appetizers. The bubble pancake was a marvelous and tasty concoction. It wasn’t simply a fried pancake with bubbles on its skin, but rather a pancake that puffed into a ball. Our main course included Singapore rice noodle, cumin spicy lamb shank, stir-fried snow pea tips, and stir-fried beef tenderloin. The lamb shank taste so good, it was out of this world. For dessert, we had pineapple bum and rice cake with brown sugar. The portions were generous; more than enough for all five of us to share. We also enjoyed some interesting selections of Japanese beer and sake that Mama Chang offered.
Our server was friendly, courteous, attentive, and efficient. Food and drink came promptly each time we ordered. Kudos also to the chefs and kitchen staff.
The dinning area is spacious, airy, bright, and cozy. Parking is very convenient.
Overall, Mama Chang is Chinese cuisine/dining at its best. We highly recommend it, and will certainly visit again soon.
Atmosphere: 5
Food: 5
Service: 5
The best Chinese food in VA, Mama Chang! So delicious! The dishes are delicious and the fire master is very good! My favorites are the Toothpick Lamb and Jianghu Chicken. They taste good, crispy on the outside and tender on the inside. Highly recommended!
Their Peking duck has crispy skin and tender meat, and is eaten with toppings wrapped in thin pancakes. It tastes so good!
The vegetarian dishes are also delicious. A bowl of farm-made dishes is very fragrant and goes well with rice. There are also bean sprouts, which are super fresh and tender!
Attentive service! The atmosphere is cozy! Mama chang lives up to her reputation and is highly recommended!
Atmosphere: 4
Food: 5
Service: 5
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