Panda Express

Why does my kung pao chicken have cucumber instead of zucchini?

Atmosphere: 3

Food: 3

Service: 3

Ian,please check who is the next customer before you take the orders

Atmosphere: 5

Food: 5

Service: 1

Hot food very tasting and the servers excellent and professionally

Atmosphere: 5

Food: 5

Service: 5

Picked up a party-size order today and was helped by Jessica. She was absolutely wonderful—so kind, attentive, and made sure multiple times that I had everything I needed. I’ve visited Panda Express many times, but this was by far the best customer service experience I’ve had. Huge thanks to Jessica for going above and beyond and helping make our party a success!

Customers at your location should be taken care of prior to those who call in their order. This evening, an entire new bowl of the item I wanted was taken up by an online order as I was trying to order it. Same thing happened to the customer in front of me. I found that to be discourteous. To make it worse, there were four small pieces of sesame chicken when I opened my to go container. Unbelievable.

Atmosphere: 2

Food: 3

Service: 2

I had a very disappointing experience at this Panda Express location. The customer service was extremely poor, the staff were rude, unprofessional, and acted like helping customers was an inconvenience.

On top of that, they didn’t even serve proper portions. They gave noticeably less chicken than usual, and when I asked about it, the attitude got even worse, and saying have a good day…… we expect at least the right amount of food and some basic respect.

Atmosphere: 1

Food: 3

Service: 1

This is what one gets when they buy a 2 side entree. Completely unacceptable. Small portion, and even that was 90% breaded with little to no meat. Wake up Panda Express!!!! You failed today.

Atmosphere: 1

Food: 1

Service: 2

Nathan an Ian

Atmosphere: 5

Food: 5

Service: 1

Nathan an Ian

Atmosphere: 5

Food: 5

Service: 1

gray helped us out. he’s so handsome and sweet. xD

Atmosphere: 5

Food: 5

Service: 5

They charge you wrongfully to make you pay more, be careful and read your receipts. They cross contaminate your food aswell

Atmosphere: 1

Food: 1

Service: 1

Orange chicken to dry today and honey walnut so cold

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Orange Chicken

This isn’t a rant, it’s constructive criticism for whoever’s managing this location. Fix your Chow Mein. It’s supposed to be noodles, not a bag of cabbage and onions. At this point it’s LITERALLY 95% veggies and maybe 10% noodles. That’s not “portion control,” that’s misleading. This is my 2nd time here and it keeps getting worse. Either someone’s cutting corners or you’re trying to fool people.

Food: 3

Ian and Jared at Panda Express turned a quick lunch run into a truly memorable experience. I have never seen anyone so FRIENDLY and INVITING. They made me feel like family from the moment I walked in. Most fast food spots feel rushed or standoffish, but Ian and Jared greeted every customer with warmth and genuine care. I even tried to give each of them a $10 tip and they politely refused, saying they weren’t allowed to accept tips, and that honesty and professionalism only made me admire them more. These two are the heart of that location; they make the business what it is. If I owned a restaurant, I would hire them in a heartbeat. Five stars all the way!

Atmosphere: 5

Food: 5

Service: 5

I scheduled my pickup for 5:15, but the food didn’t come out until 5:33. What’s the point of setting a pickup time if it’s never ready? I ended up being late for my meeting because I had to wait. This isn’t the first time — every visit, I’ve had to wait at least 5 minutes or more. Really frustrating and disappointing.

Atmosphere: 2

Food: 3

Service: 1