Peet's Coffee
11947 Grand Commons Ave, Fairfax
(571) 281-2593
Recent Reviews
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Had to stop by here to charge my phone real quick.
Their hot chocolate was actually very good!
Stereotypical coffee shop. nothing special.
Quite dark and cold. We were too cold when sitting without winter jacket.
Atmosphere: 2
Food: 4
Service: 3
Today Dec 22nd I went to peers coffee, 2 customers were in front of me and one behind me, I ordered a Caramel macchiato hot. I got my drink and out of store. My coffee tasted horrible, didn't smell or tasted like caramel macchiato, tasted like burned coffee and watery . Very disappointed 😞. It happened to me before in the same location, but then they were really busy, I thought it could happen due to rush, but today they were not busy 😕.
I have had several negative experiences at this establishment. My intention is to purchase a coffee or hot chocolate and proceed with my day. However, the cashier consistently displays an attitude, even when I have only a professional demeanor. Consequently, I recommend seeking out an alternative location.
Service: 1
The closing employees on 11/26 should go to REI and learn about customer service. If I see the same two working, I’ll turn around and be non-caffeinated. At 5:01 pm both staff members were rude and dismissive when I tried ordering a Cortado for myself and tea for someone else - my first time ever ordering tea at Peet’s. I apologized for the trouble and asked if it was a bad time; the girl snapped “we’re busy.” Busy cleaning so you’re “not there hours after closing?” as the other girl said
Edit: it seems most lower rated reviews mention similar issues at this store.
Atmosphere: 5
Food: 2
Service: 1
Cozy coffee shop.Perfect for thr morning coffee with some bites.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service and always a go-to spot for good cup of coffee
Atmosphere: 4
Service: 5
The cashier was so rude and unprofessional.
Atmosphere: 1
Food: 4
Service: 1
They r delicious and cheaper than the bucks
Atmosphere: 5
Food: 5
Service: 5
Pete’s never un delivers. they set the bar for corporate coffee shops. Their coffee is always smooth on point , lines move quickly and they are very courteous.. food selection is excellent. My favorite is the frittata.
Atmosphere: 5
Food: 5
Service: 5
The dessert was plated nicely.
Restaurantji Recommends
Too much chatting between staff members while customers wait. Only two people ahead of me and this has turned into a 25 minute event.
Atmosphere: 1
Service: 2
The sandwich bread was soft.
The coffee was great but I hope the staff could had been a bit attentive and helpful when taking the order. As I brought my own cup and ordered decaf yesterday afternoon, but the barista probably didn't use decaf beans and there was no order tag stick to the cup and thus due to my sensitivity to caffeine, I had diarrhea right after finishing the drink and am still wide awake at 1am this morning. I guess will need to double check whenever if I decide to order again from this cafe.
Also for this specific lady who took my order and prepared my drink. She had no eye contact no hi or any pleasantry to exchange and no announcement when my drink was ready. Even though I was the only person ordering a coffee around 3pm in the afternoon. Usually the service is a lot nicer than this.
Atmosphere: 4
Food: 4
Service: 1
Decent drinks and food options but a couple of the baristas are incredibly rude; for instance, had to use a gift card yesterday for my order and the cashier was totally frustrated by this--apparently because they had to re-enter the order.
Seemingly little thing becomes a big thing. Unfortunate. I was a barista for three years and have held a variety of different jobs, so I get it. But it would seem customer service is a thing of the past.
There are a handful of other instances but I think you get it.
Morning staff with amazing service and great customer service
Atmosphere: 5
Food: 5
Service: 5
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