The best potbelly in the area! The managers are all so kind and welcoming ! Craig strives to ensure everyone has an excellent experience here at Potbelly!
Atmosphere: 5
Food: 5
Service: 5
Nathaniel Simmons
The food here use to be so good and things used to be made right. I completely understand that orders aren’t gonna be perfect all the time but I expect to be right at least most of the time. There’s not excuse why my pickup order didn’t have topping on it when it’s clearly printed on the sticker. Do better please.
Atmosphere: 4
Food: 2
Service: 2
Norman Gagnon
I needed to try their soups, got one Chili Mac, Chicken Pot Pie, and Mac&Cheese, to share with family. Chicken Pot Pie was really good and creamy, but the other soups (flavors) were a bit tamed. Turkey Sub was really tasty.
Atmosphere: 5
Food: 4
Service: 5
Mark
Our order was incomplete and missing several items. I placed the order via the App and we picked up the bag from the Online order shelf. When we got home, realized it was missing one sandwich and 2 cookies. We drove back to the shop and was hoping that the rest of our order would be in a separate bag and waiting on the shelf, but it unfortunately was not.
When we asked the Staff, they were polite but did not acknowledge that they likely forgot to complete the order and put the bag out even though it wasn’t complete. They made the 3rd, missing sandwich and gave us the missing cookies. We ended up getting our complete order 30 min after the original listed pick up time.
I understand that 4/15 was BOGO day so it was likely busier than usual. I’d recommend the franchisee ensure there is a quality control step added into the staff workflow. Someone should physically check the bag contents against the order receipt to ensure online orders are accurate. This is something most, if not all Fast Food restaurants do.
I’m sure that the Potbelly owner of this Franchjse will post a generic response and ask us to contact the customer service email. Hopefully, they at least read the review.
Atmosphere: 2
Food: 4
Service: 2
Keeping Myself Positive
The BEST CHICKEN SALAD SANDWICHES!!!
Atmosphere: 5
Food: 5
Service: 5
Ling Ling
Food here is always great! Miles better than the other potbelly stores around this area. Store is clean, staff is friendly, and the sandwiches are top notch - will definitely be coming back 🤩
Atmosphere: 5
Food: 5
Service: 4
Maria Benincasa
Got the sweet heat pork BBQ sandwich. Doesn't look anything close to the pictures online and the meat is dry and tastes weird...
Atmosphere: 3
Food: 1
Service: 3
JB Haller
Lunchtime sandwich maker is hostile. No hello, no eye contact, no thank you. Orders are frequently wrong. Not everyone wants lettuce.
Atmosphere: 5
Food: 5
Service: 1
Sheetal Jain
Friendly staff. Got a piece of chicken and meat in my sandwich.
Atmosphere: 4
Food: 4
Service: 1
Corinne Frigault
Kevin was friendly enough to leave so much of a lasting impression that it was impossible to forget leaving a review. The turkey skinny was delicious and everyone behind the counter on 10/17/2024 had a smile on their face. I'd recommend business lunches there anytime.
Delivery has unfortunately been a terrible experience with this specific location numerous times. Countless times I have ordered via the app 2-3 hours BEFORE closing time (9pm). Each time my food has arrived AFTER 9pm. This leads me to believe they sit on the order and only send out their employees to deliver after close. The app doesn’t not update past the “order received” status.
I am not sure what is going on with management here but this is unacceptable. I know for a fact that this location is not that busy enough for an order to take over an hour to be delivered 10 minutes away. I write this as my order has once again still not been delivered and it’s been more than an hour.
Food: 3
Service: 1
Nastasia B
Today 9/29/2024 I had a poor experienced at this Potbelly location. I placed a delivery order that arrived to me completely incorrect.I called the store and spoke with the manager Parvin to explain the stores mistake and request a refund. She explained when I arrived to the store I would receive the correct order and a full refund. I stopped working to drive to the store and pick up the order myself although, I paid a delivery fee. Once I arrived at the store. to my surprise the sandwiches still were not ready for pick up and I had to wait for the order to be prepared. Then there was no reversal of the charges or a refund in progress. Manager Parvin was not able to provide a refund receipt. I was provided the correct order and was told by Parvin that my full refund would process in a view days. I was provided her manager Craig’s information. I contacted Craig to have the refund policy explained. Craig explained that online order refunds are not processed within the store and that paperwork must be completed and a refund will be provided within a week. I have never encountered a refund process like this nor have I had such a poor experience at Potbelly. I’m hoping this poor experience with Potbelly ends with my refund actually being process and this experience will not continue to be more of a headache and inconvenience.
Service: 1
Vishal Chauhan
The new staff is TERRIBLE at making sandwiches. The last 3 orders have been either wrong or have had so many hot peppers (and the oil from them) that I couldn’t even eat it. I mean look at how much oil spilled thru the bag…
Atmosphere: 3
Food: 1
Service: 4
Rydell Grimes
Very good food. I also love the decorations and the bathroom was clean.
Atmosphere: 5
Food: 4
Service: 4
Q Quintana
This is the only potbelly location i will ever order from. The food is fresh, 10/10 service, and always greeted with a warm welcome. Samantha is the sweetest!! Thank you to the staff for always making us feel welcomed , and for serving amazing sandwiches.
The best potbelly in the area! The managers are all so kind and welcoming ! Craig strives to ensure everyone has an excellent experience here at Potbelly!
Atmosphere: 5
Food: 5
Service: 5
The food here use to be so good and things used to be made right. I completely understand that orders aren’t gonna be perfect all the time but I expect to be right at least most of the time. There’s not excuse why my pickup order didn’t have topping on it when it’s clearly printed on the sticker. Do better please.
Atmosphere: 4
Food: 2
Service: 2
I needed to try their soups, got one Chili Mac, Chicken Pot Pie, and Mac&Cheese, to share with family. Chicken Pot Pie was really good and creamy, but the other soups (flavors) were a bit tamed. Turkey Sub was really tasty.
Atmosphere: 5
Food: 4
Service: 5
Our order was incomplete and missing several items. I placed the order via the App and we picked up the bag from the Online order shelf. When we got home, realized it was missing one sandwich and 2 cookies. We drove back to the shop and was hoping that the rest of our order would be in a separate bag and waiting on the shelf, but it unfortunately was not.
When we asked the Staff, they were polite but did not acknowledge that they likely forgot to complete the order and put the bag out even though it wasn’t complete. They made the 3rd, missing sandwich and gave us the missing cookies. We ended up getting our complete order 30 min after the original listed pick up time.
I understand that 4/15 was BOGO day so it was likely busier than usual. I’d recommend the franchisee ensure there is a quality control step added into the staff workflow. Someone should physically check the bag contents against the order receipt to ensure online orders are accurate. This is something most, if not all Fast Food restaurants do.
I’m sure that the Potbelly owner of this Franchjse will post a generic response and ask us to contact the customer service email. Hopefully, they at least read the review.
Atmosphere: 2
Food: 4
Service: 2
The BEST CHICKEN SALAD SANDWICHES!!!
Atmosphere: 5
Food: 5
Service: 5
Food here is always great! Miles better than the other potbelly stores around this area. Store is clean, staff is friendly, and the sandwiches are top notch - will definitely be coming back 🤩
Atmosphere: 5
Food: 5
Service: 4
Got the sweet heat pork BBQ sandwich. Doesn't look anything close to the pictures online and the meat is dry and tastes weird...
Atmosphere: 3
Food: 1
Service: 3
Lunchtime sandwich maker is hostile. No hello, no eye contact, no thank you. Orders are frequently wrong. Not everyone wants lettuce.
Atmosphere: 5
Food: 5
Service: 1
Friendly staff. Got a piece of chicken and meat in my sandwich.
Atmosphere: 4
Food: 4
Service: 1
Kevin was friendly enough to leave so much of a lasting impression that it was impossible to forget leaving a review. The turkey skinny was delicious and everyone behind the counter on 10/17/2024 had a smile on their face. I'd recommend business lunches there anytime.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delivery has unfortunately been a terrible experience with this specific location numerous times. Countless times I have ordered via the app 2-3 hours BEFORE closing time (9pm). Each time my food has arrived AFTER 9pm. This leads me to believe they sit on the order and only send out their employees to deliver after close. The app doesn’t not update past the “order received” status.
I am not sure what is going on with management here but this is unacceptable. I know for a fact that this location is not that busy enough for an order to take over an hour to be delivered 10 minutes away. I write this as my order has once again still not been delivered and it’s been more than an hour.
Food: 3
Service: 1
Today 9/29/2024 I had a poor experienced at this Potbelly location. I placed a delivery order that arrived to me completely incorrect.I called the store and spoke with the manager Parvin to explain the stores mistake and request a refund. She explained when I arrived to the store I would receive the correct order and a full refund. I stopped working to drive to the store and pick up the order myself although, I paid a delivery fee. Once I arrived at the store. to my surprise the sandwiches still were not ready for pick up and I had to wait for the order to be prepared. Then there was no reversal of the charges or a refund in progress. Manager Parvin was not able to provide a refund receipt. I was provided the correct order and was told by Parvin that my full refund would process in a view days. I was provided her manager Craig’s information. I contacted Craig to have the refund policy explained. Craig explained that online order refunds are not processed within the store and that paperwork must be completed and a refund will be provided within a week. I have never encountered a refund process like this nor have I had such a poor experience at Potbelly. I’m hoping this poor experience with Potbelly ends with my refund actually being process and this experience will not continue to be more of a headache and inconvenience.
Service: 1
The new staff is TERRIBLE at making sandwiches. The last 3 orders have been either wrong or have had so many hot peppers (and the oil from them) that I couldn’t even eat it. I mean look at how much oil spilled thru the bag…
Atmosphere: 3
Food: 1
Service: 4
Very good food. I also love the decorations and the bathroom was clean.
Atmosphere: 5
Food: 4
Service: 4
This is the only potbelly location i will ever order from. The food is fresh, 10/10 service, and always greeted with a warm welcome. Samantha is the sweetest!! Thank you to the staff for always making us feel welcomed , and for serving amazing sandwiches.
Atmosphere: 5
Food: 5
Service: 5
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