I love this potbelly and it's very efficient! Also I had a problem with my sandwich before so I left a review and within a day, they reached out and made it right! Thank you to the manager Ridha for the great work! Love this location
Atmosphere: 5
Food: 5
Service: 5
chanda Pearson
Told them no mayo and still do it.told them 4 times.no gluten bread
June
CHEAP but Crappy
Went in for the first time and ordered the Mediterranean sandwich - minus the animal products (chicken/cheese). {Since when are chickens considered food for Mediterranean people?} What a strange flavor it had. I couldn't distinguish the flavors at all.
On top of that, the guy I ordered from wouldn't communicate, and the gal at the register was sneering at me when I told her what I ordered. They clearly don't want to be bothered. Will not go in there again and be treated poorly. I even left a tip even though it's counter service. Go use your money where people treat you well - that's my advice.
T H
Not sure how they forgot the chicken salad on a chicken salad sandwich. I ordered online and it wasn’t ready until 20 minutes after the ready time. When I told the employees they just started laughing. Waited longer as they just scooped tiniest spoonful of chicken on there
Whole sandwich was overloaded with excessive portions of sauce. Pretty off par experience. This is the second time it’s (meatless sandwiches) happened too
Ordered 04/01 at 7:15pm
David Ho
Wife ordered a scheduled pickup order. After waiting 45 mins past pickup time, told the staff to cancel our order and went elsewhere.
David Bonner
Ask for Marele!! She gave great service. Love the Potbelly sandwich shop!!
Tom Ransdell
Don't eat here. Not only is the dining room filthy, they can't make a sandwich right even when you tell them repeatedly what you want in clear English. Made both our subs wrong. 10 people behind us complaining that we're taking too long. Not worth it. Never co.ing back.
Atmosphere: 1
Food: 1
Service: 1
Eric Davis
Staff is incredibly slow and food is consistently inconsistent. Nobody in line, 15+ people waiting on food, nothing seems to be being made…
Atmosphere: 3
Food: 3
Service: 1
g
Fire Rudy he’s rude and hard to look at and it messed up my sandwich
Atmosphere: 1
Food: 1
Service: 1
Jill R
We love Potbelly’s, but the subs are never consistent. I got a BLTA and it had one piece of bacon. Considering the B stands for Bacon and is the only meat on the sandwich, I figured it might have more than one slice. Cookies are good, though!
The meatball sub was cold, tasted bland, and didn’t have enough sauce. Pricey for the quality you get.
Vegetarian options: Yes
Dietary restrictions: Yes
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 2
Earle Rhee
Noticeably better than all the other locations. Now I go out of my way to drive to this one if I’m ever in the mood for potbelly’s.
Atmosphere: 5
Food: 5
Service: 5
J
I got an insane amount of lettuce on my sandwich for a pick up order and no chicken in it. I had to call 3 times to get a response. This has happened before, but I dined in the first time so it was immediately replaced. Only had this problem twice but considering that the food is pretty plain anyway and getting more expensive, I don’t think it’s worth it to come back. They offered me a refund right away once I got hold of them though!
Atmosphere: 2
Food: 1
Service: 1
Zahrlavi
Ordered the Steakhouse Beef sub and added avocado. Price was steep but taste was great.
Atmosphere: 3
Food: 4
Service: 2
Phoebe
If I could give zero stars, I would. My experience at Potbelly in Fair City Mall, Fairfax, VA was beyond disappointing. I scheduled an order for pickup in advance. I ended up standing around for 38 minutes past the promised time. Yes, you read that right—38 minutes late.
Despite repeatedly asking the staff for updates, not a single person seemed to care. No sense of urgency, no apology, and zero communication—not just with me but with several other customers who were also waiting. It was almost as if we were invisible. There wasn’t even a manager present to take control of the situation or offer any form of explanation. There were others waiting for their pick up orders as well, and somehow a few with pick up times after me got their orders before me. In person orders came and went as I continued to wait, I should have just ordered in the store but I stayed waiting after being told mine was being prepared. There was clearly no logical method to their system of preparing orders.
What’s the point of scheduling ahead if the staff doesn’t bother to prepare the order on time? It’s completely ridiculous. Potbelly seriously needs to rethink its customer service, or they’ll lose any remaining loyal customers. I won’t be back, and I’d advise others to avoid this location if they value their time and sanity.
I love this potbelly and it's very efficient! Also I had a problem with my sandwich before so I left a review and within a day, they reached out and made it right! Thank you to the manager Ridha for the great work! Love this location
Atmosphere: 5
Food: 5
Service: 5
Told them no mayo and still do it.told them 4 times.no gluten bread
CHEAP but Crappy
Went in for the first time and ordered the Mediterranean sandwich - minus the animal products (chicken/cheese). {Since when are chickens considered food for Mediterranean people?}
What a strange flavor it had. I couldn't distinguish the flavors at all.
On top of that, the guy I ordered from wouldn't communicate, and the gal at the register was sneering at me when I told her what I ordered. They clearly don't want to be bothered. Will not go in there again and be treated poorly. I even left a tip even though it's counter service. Go use your money where people treat you well - that's my advice.
Not sure how they forgot the chicken salad on a chicken salad sandwich. I ordered online and it wasn’t ready until 20 minutes after the ready time.
When I told the employees they just started laughing. Waited longer as they just scooped tiniest spoonful of chicken on there
Whole sandwich was overloaded with excessive portions of sauce. Pretty off par experience. This is the second time it’s (meatless sandwiches) happened too
Ordered 04/01 at 7:15pm
Wife ordered a scheduled pickup order. After waiting 45 mins past pickup time, told the staff to cancel our order and went elsewhere.
Ask for Marele!! She gave great service. Love the Potbelly sandwich shop!!
Don't eat here. Not only is the dining room filthy, they can't make a sandwich right even when you tell them repeatedly what you want in clear English. Made both our subs wrong. 10 people behind us complaining that we're taking too long. Not worth it. Never co.ing back.
Atmosphere: 1
Food: 1
Service: 1
Staff is incredibly slow and food is consistently inconsistent. Nobody in line, 15+ people waiting on food, nothing seems to be being made…
Atmosphere: 3
Food: 3
Service: 1
Fire Rudy he’s rude and hard to look at and it messed up my sandwich
Atmosphere: 1
Food: 1
Service: 1
We love Potbelly’s, but the subs are never consistent. I got a BLTA and it had one piece of bacon. Considering the B stands for Bacon and is the only meat on the sandwich, I figured it might have more than one slice. Cookies are good, though!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Oatmeal Chocolate Chip Cookie
Restaurantji Recommends
The meatball sub was cold, tasted bland, and didn’t have enough sauce. Pricey for the quality you get.
Vegetarian options: Yes
Dietary restrictions: Yes
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 2
Noticeably better than all the other locations. Now I go out of my way to drive to this one if I’m ever in the mood for potbelly’s.
Atmosphere: 5
Food: 5
Service: 5
I got an insane amount of lettuce on my sandwich for a pick up order and no chicken in it. I had to call 3 times to get a response. This has happened before, but I dined in the first time so it was immediately replaced. Only had this problem twice but considering that the food is pretty plain anyway and getting more expensive, I don’t think it’s worth it to come back. They offered me a refund right away once I got hold of them though!
Atmosphere: 2
Food: 1
Service: 1
Ordered the Steakhouse Beef sub and added avocado. Price was steep but taste was great.
Atmosphere: 3
Food: 4
Service: 2
If I could give zero stars, I would. My experience at Potbelly in Fair City Mall, Fairfax, VA was beyond disappointing. I scheduled an order for pickup in advance. I ended up standing around for 38 minutes past the promised time. Yes, you read that right—38 minutes late.
Despite repeatedly asking the staff for updates, not a single person seemed to care. No sense of urgency, no apology, and zero communication—not just with me but with several other customers who were also waiting. It was almost as if we were invisible. There wasn’t even a manager present to take control of the situation or offer any form of explanation. There were others waiting for their pick up orders as well, and somehow a few with pick up times after me got their orders before me. In person orders came and went as I continued to wait, I should have just ordered in the store but I stayed waiting after being told mine was being prepared. There was clearly no logical method to their system of preparing orders.
What’s the point of scheduling ahead if the staff doesn’t bother to prepare the order on time? It’s completely ridiculous. Potbelly seriously needs to rethink its customer service, or they’ll lose any remaining loyal customers. I won’t be back, and I’d advise others to avoid this location if they value their time and sanity.
Service: 1
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