Cold Stone Creamery

Guys working there were too busy talking to his coworkers both on and off duty to help me I also wonder where the Oreo in my Oreo overload is, twice now the people working have been incompetent last time they all claimed it was there first day

The lady handing the ice cream was on her phone when I walked in. They didn’t have butter pecan. I got the lovit size in the peanut butter flavor it taste like the quality has gone down (very artificial tasting) too many gums and emulsifiers. It had remnants of other ice creams inside it too. I will not be returning. I will be supporting small ice cream businesses.

Most of the girls working in this locations especially on weekend is very very rude I saw how badly they did treating one lady front of her kid then when she ask for the Manager they refuse to help her any information I have a awful experience that day here.

Had a an amazing experience at cold stone . The ice cream was quite tasty and fresh.

Bad service. Do not pick up the phone

Change your stuff if you want your business to be well! February 10 , 2025 I came here with my friends to grab some waffles with ice cream. It was our first time . As soon as we walked in , the girl (looks like Indian ) told us “we closing soon”. No “hello” no “welcome” ! And the time was 9:15-9:20 pm . I purposely checked the time .
Another thing that made me to write this review was , that we didn’t get any help from stuff . I clearly saw in their faces that they were not happy to see people at this time and wanted to go home .
They saw that we kind of confused about the menu , and we wanted to order waffles , but they didn’t really want to do it for us . The same girl who said we are closing , was keep playing with kitchen appliances in her hand . We changed our mind of ordering something , and left ! Very bad service! Never coming again .

Rude staff

Atmosphere: 1

Food: 1

Service: 1

Just ordered mix n go 3 pint banana flavor and I got 6 different mixins there is basically no mixins and it’s 85-90% ice cream. I hate plain ice cream, I’m stuck with this huge thing of it now. Ughh.

Atmosphere: 4

Food: 2

Service: 5

Poor customer service

Terrible location. My fiance and I arrived here around 9:20pm tonight and as we walk in there’s 3 young female staff members in the store. One was mopping while talking on her phone and the other 2 were already putting the ice cream and other stuff away. We stood there for almost 3 minutes being the ONLY customers in the store and were not met with any greeting or assistance. Eventually one of the staff members asked if we were ready to order and I asked if they were too busy and she shrugged off the question and my fiance began to place her order and I decided not to prolong their early closing by placing an order for myself so I skipped out.

The experience & service was very disappointing and I can see why Coldstone as a brand has gone downhill since they hire young help. We’ve decided to not return but make this review in hopes others have a better experience across the board.

Atmosphere: 1

Food: 3

Service: 1

I personally would like to thank the young man working today at around 6 pm. As he not only provided excellent service but coached me into picking the right ice cream recipe for my aunt and I. We may not speak English but we could understand the help that he wanted to provide at his store. Keep up the hard work. Cold Stone ROCKS!

Atmosphere: 5

Food: 5

Service: 5

This place and the staff were so trashy! The manager was not cleaning the spoons in between making different ice creams. The only other people in front of me found plastic in their ice cream, and two of the young women laughed at the customer when it was suggested a spoon or something else broke. No apology, they just laughed and remade it. Then it was my turn, after waiting ten minutes for one customer ahead of me and having melted ice cream, they decided to take a pickup order right in front of me. The young woman didn't care that I was first and had been waiting a long time already. No apology, no concern, nothing from the staff, almost like they dislike their customers. Still had to pay way more than the ice cream is worth and they had the audacity to ask for a tip. I won't be surprised if they try to add in a tip to steal from me like they did another reviewer. Avoid this place! I never write reviews but it was so trashy. 8/31/24

Atmosphere: 1

Food: 1

Service: 1

Cake batter ice cream, peanut butter, Oreos & chocolate fudge…thank me later?

Love this location, always delicious!

Parking: Park in Target parking lot

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Stay away from this cold stone. Went there August 11th and ordered a large birthday cake in the chocolate dipped sprinkle cone. The employee made it with a super duper overwhelming amount of fudge mix ( all the extra amounts of fudge were unasked for). Could only taste fudge and this is supposed to be birthday cake flavor. Spoke with the manager and she was pretty terse and said they're not going to remake it, She said the birthday cake remix is supposed to taste like fudge, primarily. The customer service and the product from this location is unacceptable. The initial employee was nice, but inexperienced and the manager was incompetent

Atmosphere: 3

Food: 1

Service: 3

U guys should hire more workers

Atmosphere: 1

Food: 5

Service: 1