There's an older woman as the manager. I gave her the code for a free large fries, and when THEIR systems didn't redeem it, she proceeded to act like i gave the wrong code. Even when I started explaining that this was a reoccurring problem with their systems, she kept interrupting and saying I was wrong and used the wrong code. I ended up having to pay a discount for the large fries instead, and she even went as far to tell me again I used the wrong code, and the person at the window that night ignored me when I asked for the managers name. Terrible experience, just leave if you see that manager since if even one part of your order is wrong she'll just blame you instead.
Atmosphere: 1
Food: 4
Service: 1
Alpha Charlie
I go through the drive through from time to time because it is on my way to/from work. I have always had very friendly service. Like, the service here is much friendlier than the sit down restaurants I go to. I have almost always received better than average fast food here as well and rarely have to wait. I think the negative reviews are just people who come to complain, because I come here regularly for two years and find it’s pretty good. I worked in fast food before and know it can be stressful and customers can be pretty rude and demanding so I think these employees do a great job.
Atmosphere: 5
Food: 5
Service: 5
Rp
Got 26 cookies at 5am, dude was pretty chill
Astrid López
Today i went to McDonald's like 30 min ago and i ordered a big breakfast and when i came back home i saw that my hotcakes was not in my bag and i called for my hotcake back and i asked for it she told me okay and ended the call and i called back and i told her why she ended the call and she screamed at me by saying WHAT YOU WANT and i told her i want my hotcakes back and she kept screamimg at me by saying IF YOU WANT YOUR HOTCAKE BACK YOU HAVE TO COME HERE, in that McDonald's 7265 arlington blvd everytime when i go there there's always bad ladies and very bad service
Atmosphere: 1
Food: 1
Service: 1
RickPickle
Rude service. I asked for refill and my coffee and the employee tellme no refill and coffee. All McDonald have free refills and coffee a the same visit .
Atmosphere: 1
Food: 1
Service: 1
Emely Cruz
I ordered two caramel frappes and a hot chocolate. The cashier told me it was $12, I gave him $20, and he only gave me $5 and some change. He didn't even give me a receipt. When I got to the other side, the other person only gave me one frappe. I complained, and they made me wait more than 10 minutes before the manager told me I'd only been charged for one. So a frappe costs $12? I don't know why they hire such bad staff.
Atmosphere: 1
Food: 1
Service: 1
yosef yosef
Bad customer service. They let me wait more than 30 minutes. For 2 burgers Even they don't apologize for what they did.
Lauren Perez
This McDonald’s is always quick at all times!!
Rebecca Gotwalt
Fresh and hot - even at 11pm
Atmosphere: 5
Food: 5
Service: 5
Katie Truong
I had a really unpleasant experience at this location. I ordered a medium hot latte through the drive-thru, but the woman at the window gave me an iced one instead. When I tried to explain the mistake politely, she started raising her voice and being extremely rude. There was no apology, just attitude. It's really disappointing to be treated like that over a simple order. Customer service should never involve yelling, especially when the mistake wasn't mine. I won't be coming back to this location again.
The breakfast menu never fails me. Speedy service and friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Jithin
Employee is asking for cell phone to write a review by her own for the store. Nothing special here. Usual McDonald's.
Kerin Martínez
I ordered an unsalted potato chip at the kiosk because it was for my baby who I don't give salt to yet. When the cashier handed it to me, I asked if the potato chip was unsalted and she replied that it did have salt. I told her that my order was unsalted to which she replied that that's what it was, meaning that I had to grab it. So I asked her that I needed an unsalted one to which she took it back and the manager without thinking just grabbed the fries and put it back in a basket just to heat it up. I told her that I wanted a new one freshly cooked. When the new fry came out, they put it on the same side where they already had the salted fries, which is not correct because they should have a tray specifically for unsalted fries. The cashier brought it and just put it on the front counter with a bad attitude and didn't even call my number or say here is your order... a very bad experience really and it's not the first time this has happened to me here at this location.
Atmosphere: 1
Food: 1
Service: 1
Ivett Martinez
Bad service, they don't know how to treat people and they don't know how to take an order
There's an older woman as the manager. I gave her the code for a free large fries, and when THEIR systems didn't redeem it, she proceeded to act like i gave the wrong code. Even when I started explaining that this was a reoccurring problem with their systems, she kept interrupting and saying I was wrong and used the wrong code. I ended up having to pay a discount for the large fries instead, and she even went as far to tell me again I used the wrong code, and the person at the window that night ignored me when I asked for the managers name. Terrible experience, just leave if you see that manager since if even one part of your order is wrong she'll just blame you instead.
Atmosphere: 1
Food: 4
Service: 1
I go through the drive through from time to time because it is on my way to/from work. I have always had very friendly service. Like, the service here is much friendlier than the sit down restaurants I go to. I have almost always received better than average fast food here as well and rarely have to wait. I think the negative reviews are just people who come to complain, because I come here regularly for two years and find it’s pretty good. I worked in fast food before and know it can be stressful and customers can be pretty rude and demanding so I think these employees do a great job.
Atmosphere: 5
Food: 5
Service: 5
Got 26 cookies at 5am, dude was pretty chill
Today i went to McDonald's like 30 min ago and i ordered a big breakfast and when i came back home i saw that my hotcakes was not in my bag and i called for my hotcake back and i asked for it she told me okay and ended the call and i called back and i told her why she ended the call and she screamed at me by saying WHAT YOU WANT and i told her i want my hotcakes back and she kept screamimg at me by saying IF YOU WANT YOUR HOTCAKE BACK YOU HAVE TO COME HERE, in that McDonald's 7265 arlington blvd everytime when i go there there's always bad ladies and very bad service
Atmosphere: 1
Food: 1
Service: 1
Rude service. I asked for refill and my coffee and the employee tellme no refill and coffee. All McDonald have free refills and coffee a the same visit .
Atmosphere: 1
Food: 1
Service: 1
I ordered two caramel frappes and a hot chocolate. The cashier told me it was $12, I gave him $20, and he only gave me $5 and some change. He didn't even give me a receipt. When I got to the other side, the other person only gave me one frappe. I complained, and they made me wait more than 10 minutes before the manager told me I'd only been charged for one. So a frappe costs $12? I don't know why they hire such bad staff.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service.
They let me wait more than 30 minutes. For 2 burgers Even they don't apologize for what they did.
This McDonald’s is always quick at all times!!
Fresh and hot - even at 11pm
Atmosphere: 5
Food: 5
Service: 5
I had a really unpleasant experience at this location. I ordered a medium hot latte through the drive-thru, but the woman at the window gave me an iced one instead. When I tried to explain the mistake politely, she started raising her voice and being extremely rude. There was no apology, just attitude. It's really disappointing to be treated like that over a simple order.
Customer service should never involve yelling, especially when the mistake wasn't mine. I won't be coming back to this location again.
Restaurantji Recommends
Long waiting lines.
The breakfast menu never fails me. Speedy service and friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Employee is asking for cell phone to write a review by her own for the store. Nothing special here. Usual McDonald's.
I ordered an unsalted potato chip at the kiosk because it was for my baby who I don't give salt to yet. When the cashier handed it to me, I asked if the potato chip was unsalted and she replied that it did have salt. I told her that my order was unsalted to which she replied that that's what it was, meaning that I had to grab it. So I asked her that I needed an unsalted one to which she took it back and the manager without thinking just grabbed the fries and put it back in a basket just to heat it up. I told her that I wanted a new one freshly cooked. When the new fry came out, they put it on the same side where they already had the salted fries, which is not correct because they should have a tray specifically for unsalted fries. The cashier brought it and just put it on the front counter with a bad attitude and didn't even call my number or say here is your order... a very bad experience really and it's not the first time this has happened to me here at this location.
Atmosphere: 1
Food: 1
Service: 1
Bad service, they don't know how to treat people and they don't know how to take an order
Food: 1
Service: 1
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