Papa Johns Pizza

500 W Broad St, Falls Church
(703) 237-7272

Recent Reviews

Basil Al-Qaneh

I asked for my buffalo wings to be extra crispy and they came soggy and doused with sauce. Will not order from here again.

Jon Dickson

Great carry out deal for a one topping pizza. Staff is friendly.

Food: 5

Service: 5

Recommended dishes: Papa John's Pizza

Aaron Shipman

Okay so they are hit or miss like everyone else. Having said that- the other day they forgot a pizza for delivery. No big deal called them up they sent it out. It was a bit later but they had to fit me in. BUT!!! The next day the delivery driver came to my house to apologize. I have never seen service and ownership like that with food service. Definitely way above and beyond but I love the effort. I tried contacting the store but could not get through so I wanted to make sure the good act didn’t get lost.

Atmosphere: 4

Food: 3

Service: 5

Matt H.

Rafi, not sure how it's spelled was very helpful with our order. He even called us back to inform us of a special they had which help get us what we wanted and at a good price. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Papa John's Pizza

Elisa Yanes

It's was my first time at the store and over there was 2 guys doing nothing. When I tried to do my order they say "We're no taking orders now" I ask how long time, they say "Wherever". That store was like trash. Terrible service, and apart from that, the entire place is dirty. I definitely won't go back there.

Claudia Kinkela

My car was towed after minutes. I didn’t notice the sign and rushed to the doctors office next door. When I came back 10 minutes later to move my car, it was gone. Someone said they were watching people and as soon as you leave the premises they tow you. I have never been to this location before and was clearly not paying attention because I was focused on getting my daughter to the doctor. But 10 minutes, really? Is that even legal? Needless to say Papa Johns lost a customer today, forever. This behavior is predatory - someone could have warned me instead of calling the towing company. This is not business but preying on others’ vulnerability (people rushing to the doctor). Shame on you.Parking: xxx

Huy Tran

inconsistent delivery times and pizza making. I'm writing this right now having waited 1:10 and still no pizza. watching the tracking app, it sat in "preparring" for 20 minutes, which means they don't have enough drivers and the pizza just sat there until one was availalbe. They need to properly staff this location for dinner rush time. If you are going to pick up, their parking lot also sucks

Atmosphere: 2

Food: 3

Service: 1

Pooja S.

Received the wrong order - ordered original crust and definitely received a thin crust. I called the store and got attitude from someone who claimed to be the manager and told me they "didn't make a medium thin crust" and I could complain to "whoever online" - so here I am. If you are the type of person who expects consistency from a chain like papa John's, I would recommend not leaving this store location without checking your order to make sure you're receiving what you ordered. The staff at this location does not care.

Jess Harrison

Horrible experience online ordered food. Delivered half the meal and then gave an issue about the food that wasn't Delivered.. Horrible customer service kept hanging up every time we tried to talk to someone.

Atmosphere: 1

Food: 1

Service: 1

Renee Smith

This place is horrible when it comes to Uber eats. They make the food and pretend like the driver never picked it up knowing they're looking right at you knocking on the door?

Michael “Newmie” Newman

Gabriel do Brazil ?? (Recife!) & Ben ✝️ together gave me today here in January a freshly made, sweetly prepped takeout order of pizza & wings! God bless you! Todo bem! ⚽️ ?——————Christmas week 2022 — Great takeout spread put together fast, fresh & well by Mgr. Cortez. *Amazing positive attitude on a very cold Sunday night.* #KeepUpTheGoodWork — ??——————Nifty Papa John’s take-out right there ensconced amongst the taller edifices in the Heart of The Little City! Easy drive up with plenty of off-street parking, very clean store, ultimate customer service & an attitude of awesome friendliness to make your day go better!Order on the app — a great way to save a few ? during these pressing economic times. The $6.99 each (two items minimum) is a fine way to feed your whole family on a lazy, football games on TV, Sunday afternoon. ??Come in and meet Binyam, a real cool dude from Eritrea ?? (not to be confused with Ethiopia ??, yes, really!) who sets himself there to make sure YOU as the valued and valuable customer leave with a smile ? and a good-n-hot, freshly-made meal. ?????My wife luvs pizza, and choices upon choices upon choices abound bigly. For sure, I make the rounds to all the local offerings. This PJ?! Now placed firmly on my ever-growing?list! {Amen!} ✅#FineLivingDaily✝️See y’all soon, peeps! ?*se habla Espanol*

tocker O

Order elsewhere...all the coupons in the world can't make up for the burnt cheese that this place dishes out. Pizza is horrible! We've given it as many chances as we could...we are... like their pizza....past done.

Darlene Luu

Unlawful towing attempt at 7am of my car, at this time the parking lot was totally empty as Papa John's is not even open until 10am. The towing truck was hiding somewhere to rush in trying to tow my car as I was just running across the street to get a coffee. The very rude, aggressive towing truck driver even demanded me to pay $25. Never will I ever come here again. Bye bye PJ. What a horrible, unethical business practice.

Service: 1

Ann

The thin crust pizza is excellent. The quality of dough, cheese, sauce, and workmanship make for a delicious meal on busy worknights. Thank you!

Victoria Smith

My husband parked in their parking lot while he went to Urgent Care. He parked before they opened and left slightly after. There were few if any cars in the lot upon arrival and departure.They towed his car!! They said there is a sign and I believe it but to call the car for towing so soon. I would understand if it was in the way or preventing customers from getting to them. But it wasn’t. Anyway…my rant. Very rude! My poor husband had to Uber, sick, to pick-up the car.

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