I always get the same coffee from Starbucks. But today ı was there and ı got same thing. That one was the terrible coffee ı had in my life. And ı think this girl is new. I never seen her before. They added the vanilla syrup but ı didn’t want it. And ı told them. They changed it. But ıt was still bad.
Atmosphere: 1
Food: 1
Service: 1
Elius Davinnci
I’m not confident that even a capable leader like Brian Niccol can truly turn this company around if the underlying culture at certain locations remains unchanged. At this particular store, there seems to be a fundamental lack of commitment to customer service, starting with a troubling inability, or unwillingness, to get orders right consistently. Ironically, the only consistent experience here is the recurring mistakes, followed by confrontation rather than accountability. What’s most disappointing is not just the errors, but the attitude. When issues are brought up, they’re often met with defensiveness or outright hostility, rather than a simple apology and a professional effort to correct the problem. The level of immaturity and lack of basic service competency among some team members is, frankly, astonishing. Customer experience isn’t just about transactions, it’s about relationships. As someone who chooses to spend discretionary income here five days a week, averaging around $15 per visit, I may not seem like a major account to a part-time employee. But multiply that by enough dissatisfied regulars, and the impact becomes significant. Dismissing or mishandling these relationships is exactly how stores quietly decline, until they, too, become part of the growing list of closures.
Atmosphere: 1
Food: 1
Service: 1
Naman Jain
Standard Starbucks experience, 5/5! No issues with the bathroom.
Atmosphere: 5
Food: 5
Service: 5
Lorraine “Golfer” Mounts
The food was the same as you would find at any Starbucks location. The service was about average but food was served quickly. No complaints. 👌🏽
Atmosphere: 5
Food: 5
Service: 5
My Favorite Snack SV
Please allow me to introduce myself as an entrepreneur, and coffee lover. Today, Tuesday June 17, 2025, I visited your location 3544 S Jefferson St, Bailey's Crossroads, VA 22041. I traveled one hour from Maryland and had set up a business meeting at your location. 25 minutes before I arrived at your parking lot, I got a business call which, lasted one hour and 13 minutes. I needed to use the restroom ASAP, and as soon I finished the call, I stepped inside your store. I saw an Ethiopian lady, apparently she is one of the supervisors, cleaning the trash area and I greeted her and say hello how are you, she answered back and then I asked if I needed a password to use the bathroom. She stated that I needed to purchase something before being provided with the code. I gently expressed to her that I needed to use the bathroom and that I was going to buy something right after. She repeated the same thing and walked away. I directed myself to a Hispanic young professional barista, and told him that I needed to use the bathroom and that I was going to buy something right after. He provided me with the code . He treated me with respect and good manners. I showed him a picture of my favorite drink, and stated the way I wanted done. Vt Caramel Ribbon Crunch Frappuccino with almond milk and Extra Caramel Drizzle. He showed tremendous leadership skills and professionalism. I shared with him what had taken place with her colleague, which apparently is one of the supervisors, according to him. He offered his apologies. I paid with a $20 , I told him not to make the drink, and to get the money out the till and to take it as a tip. I also left the rest of the 20 in the tip jar. I told him that her colleague needs to learn how to treat people. She was not professional at all. She should not be representing Starbucks . She judged me based on my appearance, shorts, an orange sweater and a bookbag. Now days, business deals are being done, every hour, in sweatpants , shorts, and sandals. This is the worst experienced I ever had at a Starbucks. There is a Dunkin Donuts 3 minutes away from this location. I walked in, asked for the bathroom code wearing the same cloth and the manager didn't give me a hard time. Thanks so much for the young Hispanic professional barista who treated me with dignity and respect.
Atmosphere: 1
Food: 1
Service: 1
Zakaria Hicham
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Su Su
Jade and Casey make my drink to perfection every time, along with everyone else on the staff. They care so much<3
Atmosphere: 5
Food: 5
Service: 5
Jovan Yavari (Jovan)
The food was stale. Didn’t offer water. Go to a nearby Starbucks for better service
Atmosphere: 1
Food: 1
Service: 1
Riccy Bustillo
Today I had very bad experience with a lady who work here she is very rude and yelled I used to go everyday. The people who worked afeternoon is very kind but people who works morning are disgusting they shouldn’t treat the customer like this.
Larry Cooper Sr.
There was a line to order I asked to use the restroom and I was basically interrogated by one of the employees before given the code for the Restroom. Definitely not returning to this location.
Staff rude Staff doesnt need take order long wait Un happy workers We dont recommed this location for anyone
f fuentes 1
Absolute awesomeness- Went to get a pup cup and a matcha latte, they served me (almost) immediately.
Luis Hernandez Pinto
Today I was made to buy something in order to use the restroom. I can see if I was homeless and going to use it as a shower but I was in my uniform and not about to bathe in there. The ladies that attended me were very off putting and rude. I did end up buying something and then they gave me access to the restroom. The restroom looked as if it hadn’t been cleaned for at least a week. The floor was sticky with iron all over the floor. For someone to keep the wrong people out of the restroom I expected a clean bathroom. I have been to many Starbucks that do not keep a code and their restrooms are very clean.
Sleepy
If you need to use bathroom you have to buy something even if you already buy coffee and croissants They don’t have no business card of manager or district manager 😌!! Two bathrooms one for customers other for employee 🥺 Go use chipotle bathroom that’s what he say one of employee😩
Ali A
A nice Starbucks, but crowded during weekends. I have been there twice, and both times were crowded. It is ok for a Starbucks to be almost fully packed, but in this place, some people talked very loudly, and I didn’t feel comfortable sitting inside.
I always get the same coffee from Starbucks. But today ı was there and ı got same thing. That one was the terrible coffee ı had in my life. And ı think this girl is new. I never seen her before. They added the vanilla syrup but ı didn’t want it. And ı told them. They changed it. But ıt was still bad.
Atmosphere: 1
Food: 1
Service: 1
I’m not confident that even a capable leader like Brian Niccol can truly turn this company around if the underlying culture at certain locations remains unchanged. At this particular store, there seems to be a fundamental lack of commitment to customer service, starting with a troubling inability, or unwillingness, to get orders right consistently. Ironically, the only consistent experience here is the recurring mistakes, followed by confrontation rather than accountability.
What’s most disappointing is not just the errors, but the attitude. When issues are brought up, they’re often met with defensiveness or outright hostility, rather than a simple apology and a professional effort to correct the problem. The level of immaturity and lack of basic service competency among some team members is, frankly, astonishing.
Customer experience isn’t just about transactions, it’s about relationships. As someone who chooses to spend discretionary income here five days a week, averaging around $15 per visit, I may not seem like a major account to a part-time employee. But multiply that by enough dissatisfied regulars, and the impact becomes significant. Dismissing or mishandling these relationships is exactly how stores quietly decline, until they, too, become part of the growing list of closures.
Atmosphere: 1
Food: 1
Service: 1
Standard Starbucks experience, 5/5! No issues with the bathroom.
Atmosphere: 5
Food: 5
Service: 5
The food was the same as you would find at any Starbucks location. The service was about average but food was served quickly. No complaints. 👌🏽
Atmosphere: 5
Food: 5
Service: 5
Please allow me to introduce myself as an entrepreneur, and coffee lover. Today, Tuesday June 17, 2025, I visited your location 3544 S Jefferson St, Bailey's Crossroads, VA 22041. I traveled one hour from Maryland and had set up a business meeting at your location. 25 minutes before I arrived at your parking lot, I got a business call which, lasted one hour and 13 minutes. I needed to use the restroom ASAP, and as soon I finished the call, I stepped inside your store. I saw an Ethiopian lady, apparently she is one of the supervisors, cleaning the trash area and I greeted her and say hello how are you, she answered back and then I asked if I needed a password to use the bathroom. She stated that I needed to purchase something before being provided with the code. I gently expressed to her that I needed to use the bathroom and that I was going to buy something right after. She repeated the same thing and walked away. I directed myself to a Hispanic young professional barista, and told him that I needed to use the bathroom and that I was going to buy something right after. He provided me with the code . He treated me with respect and good manners. I showed him a picture of my favorite drink, and stated the way I wanted done. Vt Caramel Ribbon Crunch Frappuccino with almond milk and Extra Caramel Drizzle. He showed tremendous leadership skills and professionalism. I shared with him what had taken place with her colleague, which apparently is one of the supervisors, according to him. He offered his apologies. I paid with a $20 , I told him not to make the drink, and to get the money out the till and to take it as a tip. I also left the rest of the 20 in the tip jar. I told him that her colleague needs to learn how to treat people. She was not professional at all. She should not be representing Starbucks . She judged me based on my appearance, shorts, an orange sweater and a bookbag. Now days, business deals are being done, every hour, in sweatpants , shorts, and sandals. This is the worst experienced I ever had at a Starbucks. There is a Dunkin Donuts 3 minutes away from this location. I walked in, asked for the bathroom code wearing the same cloth and the manager didn't give me a hard time. Thanks so much for the young Hispanic professional barista who treated me with dignity and respect.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Jade and Casey make my drink to perfection every time, along with everyone else on the staff. They care so much<3
Atmosphere: 5
Food: 5
Service: 5
The food was stale. Didn’t offer water. Go to a nearby Starbucks for better service
Atmosphere: 1
Food: 1
Service: 1
Today I had very bad experience with a lady who work here she is very rude and yelled I used to go everyday. The people who worked afeternoon is very kind but people who works morning are disgusting they shouldn’t treat the customer like this.
There was a line to order I asked to use the restroom and I was basically interrogated by one of the employees before given the code for the Restroom. Definitely not returning to this location.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Staff rude
Staff doesnt need take order
long wait
Un happy workers
We dont recommed this location for anyone
Absolute awesomeness-
Went to get a pup cup and a matcha latte, they served me (almost) immediately.
Today I was made to buy something in order to use the restroom. I can see if I was homeless and going to use it as a shower but I was in my uniform and not about to bathe in there. The ladies that attended me were very off putting and rude. I did end up buying something and then they gave me access to the restroom. The restroom looked as if it hadn’t been cleaned for at least a week. The floor was sticky with iron all over the floor.
For someone to keep the wrong people out of the restroom I expected a clean bathroom.
I have been to many Starbucks that do not keep a code and their restrooms are very clean.
If you need to use bathroom you have to buy something even if you already buy coffee and croissants
They don’t have no business card of manager or district manager 😌!!
Two bathrooms one for customers other for employee 🥺
Go use chipotle bathroom that’s what he say one of employee😩
A nice Starbucks, but crowded during
weekends. I have been there twice, and both times were crowded. It is ok for a Starbucks to be almost fully packed, but in this place, some people talked very loudly, and I didn’t feel comfortable sitting inside.
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