Got my iced coffee fix at Starbucks at 1218 W Broad St. and it was 🔥 (fire) ! Rae and Herman hooked me up with their signature smiles and perfect pours. Always a solid experience here 👍
Atmosphere: 5
Food: 5
Service: 5
Ashly Shepherd
I stop here almost daily and this Starbucks is always great. The baristas are friendly, helpful with rewards, and they always say greet me when I walk in. I usually order ahead on the app and my drink is ready when I get there. The store is always clean and well taken care of. Definitely my favorite location.
Atmosphere: 5
Food: 5
Service: 5
Ryan G
I’ve given the Starbucks in Falls Church more than enough chances, and I’m finally done with this location. I’ve visited many times, and 3 out of 4 times they have gotten my order wrong. That’s not an occasional mistake — that’s a pattern.
The last visit was the final straw. I ordered a venti, and they handed me a tall. When I pointed it out, the staff member wouldn’t even acknowledge the mistake she made, though she did quickly offer to remake it. Still, the lack of accountability and constant errors are unbelievable.
This is honestly the worst Starbucks store I’ve ever visited, and I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Diane Peters
The music was so loud that she couldn’t even hear my order properly — I had to repeat it five times! Please turn down the volume a bit so customers can actually talk to the staff.
Atmosphere: 1
Service: 4
Erick Melendez
Lovely!! Thanks Rae for the delicious recommendation.
Atmosphere: 5
Food: 5
Service: 5
Aliya Sahu
I always like coming to Starbucks because the convenient location in Birch and Broad with my friends. I think the employees are very jolly and happy every time we go. they always get her names right and it’s not a long wait as they’re very efficient. I do think the store is relatively small and there’s only around four tables to sit at
Atmosphere: 3
Food: 4
Service: 4
L Campbell
Way too small… this is a stop and go Starbucks…it’s 100 outside, store holds about 6-8 people, nowhere to sit and enjoy coffee.
Atmosphere: 1
Food: 5
Service: 4
Thomas Spencer
Great SB, great customer Service & great coffee, Flat White! Thanks guys!🙏🏻☮️
Atmosphere: 4
Service: 5
Emily N
This one is in a strip mall and pretty easy to park and walk into. Quick service overall
Love this location, but the coffee brewed is way too strong for me.
Tiffany Imes
Starbucks never has failed me. Tried the blackberry sage lemonade. Delighted. Everyone super nice!!!
Mandy Williams
Good coffee but bad customer service. They don't treat well and show attitude occasionally.
jacob smith
Great service, hot and fresh coffee!
Atmosphere: 5
Food: 5
Service: 5
JR Franks
I came in shortly after opening for a tall pike, and was served warmly and quickly by the opening staff. Place felt a bit jumbled but overall it was a pleasant in & out trip.
Got my iced coffee fix at Starbucks at 1218 W Broad St. and it was 🔥 (fire) ! Rae and Herman hooked me up with their signature smiles and perfect pours. Always a solid experience here 👍
Atmosphere: 5
Food: 5
Service: 5
I stop here almost daily and this Starbucks is always great. The baristas are friendly, helpful with rewards, and they always say greet me when I walk in. I usually order ahead on the app and my drink is ready when I get there. The store is always clean and well taken care of. Definitely my favorite location.
Atmosphere: 5
Food: 5
Service: 5
I’ve given the Starbucks in Falls Church more than enough chances, and I’m finally done with this location. I’ve visited many times, and 3 out of 4 times they have gotten my order wrong. That’s not an occasional mistake — that’s a pattern.
The last visit was the final straw. I ordered a venti, and they handed me a tall. When I pointed it out, the staff member wouldn’t even acknowledge the mistake she made, though she did quickly offer to remake it. Still, the lack of accountability and constant errors are unbelievable.
This is honestly the worst Starbucks store I’ve ever visited, and I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
The music was so loud that she couldn’t even hear my order properly — I had to repeat it five times! Please turn down the volume a bit so customers can actually talk to the staff.
Atmosphere: 1
Service: 4
Lovely!! Thanks Rae for the delicious recommendation.
Atmosphere: 5
Food: 5
Service: 5
I always like coming to Starbucks because the convenient location in Birch and Broad with my friends. I think the employees are very jolly and happy every time we go. they always get her names right and it’s not a long wait as they’re very efficient. I do think the store is relatively small and there’s only around four tables to sit at
Atmosphere: 3
Food: 4
Service: 4
Way too small… this is a stop and go Starbucks…it’s 100 outside, store holds about 6-8 people, nowhere to sit and enjoy coffee.
Atmosphere: 1
Food: 5
Service: 4
Great SB, great customer Service & great coffee, Flat White! Thanks guys!🙏🏻☮️
Atmosphere: 4
Service: 5
This one is in a strip mall and pretty easy to park and walk into. Quick service overall
Hermin is always such a delight to start my day!
Restaurantji Recommends
Love this location, but the coffee brewed is way too strong for me.
Starbucks never has failed me. Tried the blackberry sage lemonade. Delighted. Everyone super nice!!!
Good coffee but bad customer service. They don't treat well and show attitude occasionally.
Great service, hot and fresh coffee!
Atmosphere: 5
Food: 5
Service: 5
I came in shortly after opening for a tall pike, and was served warmly and quickly by the opening staff. Place felt a bit jumbled but overall it was a pleasant in & out trip.
Atmosphere: 3
Service: 4
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