Starbucks

One of the only reasons why I like coming to this location is because of Mekdes. If I could give her 5 stars I would. She is the funniest and sweetest Barista I’ve known to date. She cares and it shows when she even asks about how my baby is doing. Otherwise, this SB location has a lot of young people working there now. This new generation of workers really needs to step it up with their customer service skills. Making direct eye contact and greeting customers politely goes a long way anywhere.

Atmosphere: 3

Food: 3

Service: 3

The customer service here so disregard customers. every time I order on the mobile app but today i order coffee Espresso shots at drive through the lady take my order and I said cần I have a 4 shots espresso maybe my English is not good because i am Vietnamese that’s why she don’t understand and she laugh me. mem isn’t funny when you service customers like that. so you need need to lean how to service customers. u have to respect customers and they respect u ok. when I get at the window to pick up my coffee and other lady she get mad when I complained the the lady take my order why she laugh me and she said u not regular customers here what i order coffee starbucks if u don’t close your mouth im not service you. what wrong with you. i drink coffee from Starbucks almost 10 year. What u mean u not regular customer here

Service: 1

All I wanted to do was use the restroom. This Starbucks should be able to let the customers use it I was getting coffee. Sigh will not be coming back ever to this one and am Starbucks member as well.

Atmosphere: 1

Food: 1

Service: 1

How on earth aya doing 2 drinks per minute by herself seriously everyday like this thank you nice lady

Food: 5

Service: 1

The drive thrue people very rude the guy didn't great did not say thank you he just give attitude . People need to learn how to treat customers.

Food: 4

Service: 1

The customer service here is extremely disappointing. They do not greet you at the drive thru. They just stick the payment machine out the window. As the customer it feels like you are doing the interactive customer service part of the job not the actual employees. The drinks are made wrong half the time. I informed them mine was wrong they made me a new one and I heard one of them say “ well if she doesn’t like it she can just leave” that’s very disappointing as most of us are paying 10.00 that’s allot of money. They walk away when you are talking. It’s very disheartening. I will no longer be going to this location.

Atmosphere: 1

Food: 1

Service: 1

Awful experience at this location. When I told the drive thru barista, Stefano (who is allegedly a shift manager), I’d placed my order on the app because I had several modifications, he snapped, “why can’t you order at the black box?” I explained why and he then went on to lecture me about the purpose of mobile orders and told me I’d messed up the queue and should drive around for 5 minutes and come back.

The app said the drink would be ready in 4 minutes and there was no line, no cars in front of me and one car behind me. I wasn’t holding anyone up and his tone was so condescending as if I’d landed from Mars and had no concept of placing an order in the drive thru or placing an order on the app (which I’ve been doing for over 10 years).

I was treated like an inconvenience instead of a regular paying customer, to the point I requested a refund. With that type of attitude I wouldn’t trust him making a drink for me. I’m a regular at another Starbucks where the baristas know me by name and treat people with respect.

Please consider enrolling Stefano in some type of customer service and soft skills training because he’s lacking in both. It’s a poor reflection of Starbucks and this stores leadership to entrust him as a shift manager. Please do better. Thank you for your attention to this matter!

Atmosphere: 1

Service: 1

Drive thru always has a long line but typically moves quickly. Really friendly servers and delicious coffee. Thanks for the pup cups!

Vegetarian options: Yes

Dietary restrictions: Yes

Parking: Free lot

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 5

Service: 5

Recommended dishes: Iced Caramel Macchiato, Iced Caffè Americano, Starbucks Blonde Espresso Roast

Nasty attitude

Slowest Starbucks I have ever been to. One of the employees was talking on the phone and didn’t notice my order was just sitting there.

Atmosphere: 1

Service: 1

I’ve been going to the Barcroft Starbucks for about 15 years. I’ve never seen the service worse than this morning. They are overwhelmed and understaffed. Priority given to drive thru. Don’t go in.

Atmosphere: 2

Service: 1

I’m a big fan of Starbucks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Everything Bagel

Loud bad music at 7:30 am. 10 minute wait for coffee and I was the only person in line. Wonder why everyone goes to Panera bread right down the street?

Atmosphere: 1

Food: 1

Service: 1

Is this a venti iced vanilla latte or milk with a dash of coffee? This place used to make the venti iced latte correctly (i.e. with 3 shots of espresso), however, lately it’s joined the group of Starbucks with untrained baristas that don’t know the recipes and give you milk for coffee. Let the photo speak for itself. If I’m paying $7 dollars for a caffeinated drink it better be coffee not milk + coffee with a sprinkle of brown.

Atmosphere: 1

Food: 1

Service: 1

I went to starbuck for mocha frappe she took 10 minutes when no customer was there and also she don't know how to make it.i was watching she don't know what to do how to do .that was so bad after one sip i throw in trash