Dairy Queen Grill & Chill

9737 Franklin St, Ferrum
(540) 365-6400

Recent Reviews

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Charles Atkins

Stopped here to try their breakfast sandwich. The food was good. The place was packed. The thing that stood out the most to me was the way these employees handled the rush. They were on top of things and seemed to work well together. I watched as order after order went out the door and the employees still stayed cheerful.

Atmosphere: 3

Food: 4

Service: 5

Robert Hunley

Standard Dairy Queen. Burger and ice cream both on point

Atmosphere: 4

Food: 4

Service: 4

Jennifer Weese

I got burger meal deal and hubby got the chicken and fries. Food was good. Booths needed a little attention (crumbs from prior customers on table) but basically okay experience.

Atmosphere: 3

Food: 4

Service: 4

Janet Mitchem

Like it

Atmosphere: 5

Food: 5

Service: 5

Kale

I went here to avoid cooking since I'm ill. I ordered 8 cheeseburgers with two plain cheeseburgers as part of the mix&match deal. The six regular cheeseburgers were cold, the cheese wasn't even melted and I had to microwave them. The two plain cheeseburgers were barely warm but missing cheese. would NOT recommend this DQ. The point of fast food is to not have to cook or microwave, or buy more cheese elsewhere for a cheeseburger.

Atmosphere: 1

Food: 1

Service: 1

Sal Perez

I had one of the worst drive-thru experiences here. I arrived at 10:40 AM and waited behind one car. By the time I reached the speaker, it was 10:56. I waited several more minutes before anyone acknowledged me. Finally, at 11:01, someone came on and asked for my order. I asked for two sausage gravy biscuits—only to be told that breakfast had just ended and they were out of biscuits.

How does a place known for biscuit-based menu items run out of biscuits right at the cut-off time? It felt like a complete lack of urgency or care. If service had been even slightly more efficient, I could’ve ordered in time.

This isn't my first frustrating experience here. I’ve come in the past for ice cream cones—usually the large size—but for $6, I’ve consistently been handed small, uneven, and poorly made cones. It’s disappointing to pay premium prices for subpar quality, especially when the staff doesn’t seem trained to make them properly.

Definitely not the kind of service or consistency you’d hope for from a fast-food spot.

Tiffany McLeod

The reason I only gave four stars is because the items on the menu have become extremely expensive.

Kevin Wright

Went threw drive through and food was great but again didn’t get a good drink taste bad second time

Food: 1

David Rezendes

Clean and friendly

Atmosphere: 4

Food: 3

Service: 4

Ronald Campbell

Always good food

Atmosphere: 5

Food: 5

Service: 5

Niki Roberts

Ripp off from Hardee's but at least Hardee's food most times hot an taste good DQ needs get with it desserts r do so there serves sucks

Parking: Its ok best i would say

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Onion Rings, 4-PC Chicken Strip Basket, Chicken Strips

Landen Clark

Always waiting what seems like forever for them to realize we are there in the drive through

Atmosphere: 2

Food: 3

Service: 1

Jam Jam

This place was like a very well oiled machine. Everyone was in sync with everyone else, it was beautiful to just sit back and watch them working together. I kept looking for the conductor of this orchestra.

Atmosphere: 5

Food: 5

Service: 5

Brian Williams

Top notch location, friendly staff and good, quick service.

Atmosphere: 5

Food: 5

Service: 5

Lloyd Pell

Everything was great as usual

Atmosphere: 5

Food: 5

Service: 5

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