Dairy Queen Grill & Chill

9737 Franklin St, Ferrum
(540) 365-6400

Recent Reviews

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Kale

I went here to avoid cooking since I'm ill. I ordered 8 cheeseburgers with two plain cheeseburgers as part of the mix&match deal. The six regular cheeseburgers were cold, the cheese wasn't even melted and I had to microwave them. The two plain cheeseburgers were barely warm but missing cheese. would NOT recommend this DQ. The point of fast food is to not have to cook or microwave, or buy more cheese elsewhere for a cheeseburger.

Sal Perez

I had one of the worst drive-thru experiences here. I arrived at 10:40 AM and waited behind one car. By the time I reached the speaker, it was 10:56. I waited several more minutes before anyone acknowledged me. Finally, at 11:01, someone came on and asked for my order. I asked for two sausage gravy biscuits—only to be told that breakfast had just ended and they were out of biscuits.

How does a place known for biscuit-based menu items run out of biscuits right at the cut-off time? It felt like a complete lack of urgency or care. If service had been even slightly more efficient, I could’ve ordered in time.

This isn't my first frustrating experience here. I’ve come in the past for ice cream cones—usually the large size—but for $6, I’ve consistently been handed small, uneven, and poorly made cones. It’s disappointing to pay premium prices for subpar quality, especially when the staff doesn’t seem trained to make them properly.

Definitely not the kind of service or consistency you’d hope for from a fast-food spot.

Tiffany McLeod

The reason I only gave four stars is because the items on the menu have become extremely expensive.

Kevin Wright

Went threw drive through and food was great but again didn’t get a good drink taste bad second time

Food: 1

David Rezendes

Clean and friendly

Atmosphere: 4

Food: 3

Service: 4

Ronald Campbell

Always good food

Atmosphere: 5

Food: 5

Service: 5

Niki Roberts

Ripp off from Hardee's but at least Hardee's food most times hot an taste good DQ needs get with it desserts r do so there serves sucks

Parking: Its ok best i would say

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Onion Rings, 4-PC Chicken Strip Basket, Chicken Strips

Landen Clark

Always waiting what seems like forever for them to realize we are there in the drive through

Atmosphere: 2

Food: 3

Service: 1

Jam Jam

This place was like a very well oiled machine. Everyone was in sync with everyone else, it was beautiful to just sit back and watch them working together. I kept looking for the conductor of this orchestra.

Atmosphere: 5

Food: 5

Service: 5

Brian Williams

Top notch location, friendly staff and good, quick service.

Atmosphere: 5

Food: 5

Service: 5

Lloyd Pell

Everything was great as usual

Atmosphere: 5

Food: 5

Service: 5

Jane Hubbard

We just had dinner from ,Ferrum store,Double cheese,bacon combo .Chicken salad. The burger looked like a picture.The taste was awesome,I ask for no ketchup,but it was on it.Im not complaining .who ever made this meal,was spot on .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Chicken Strip, Cheeseburger

Amazing Adventure

Say what you want but they must be psychic and sweet. My husband just started nights so entertaining kids and pets in the quiet all day is challenging especially in the rain and she must have known or heard the desperation in my voice when I ordered lunch during breakfast. Those wonderful people just made us lunch. Saved my kids from being whiney and me from having to drive across town in the rain and I could have just kissed whoever said "go ahead and take the order". I love y'all. P. S. It won't happen again because I'm not out to ruin their day but thank you for being so kind.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Pat ChoKo

Food is really good for what it is. Staff was friendly. A bit pricey for fast food though.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fries, Chicken Strip, Cheeseburger, Hamburger

Brian Hodges

I like several of their items on their menu. My kids do also. Their work staff is friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deluxe Cheeseburger 5 Buck Lunch, Onion Rings, Fries, Cheeseburger Combo, 1 4 lb Bacon Cheese Grillburger Combo, Hot Dog, 4-PC Chicken Strip Basket, Chicken Strip, Cheeseburger, Hamburger

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