Food was delicious and very cheesy (plenty of cheese, as ordered!)
Atmosphere: 5
Food: 5
Service: 5
Sarah
Always delicious and fresh. Happy to finally have a decent place that's open weird hours on base.
Atmosphere: 5
Food: 5
Service: 5
ahn hojin
I am writing to express my disappointment with the customer service I received at the Marco's Pizza located at Building 677, Tyler Ave, Fort Eustis, VA 23604 on 4 February 2024.The employee at the front register, an African American male wearing a dark blue shirt, exhibited rude and dismissive behavior when I approached him with an issue regarding my order. Despite the lack of an apology, he eventually addressed the problem after an uncomfortable period of staring.I believe in the importance of respectful and professional customer service for all patrons. I hope you can address this matter promptly and provide the necessary training to ensure a more positive experience for customers in the future.
Atmosphere: 1
Food: 3
Service: 1
Elise Hansen Hawkins
We ordered a pizza at 345pm. 545- still no pizza. We call. They say "it'll be out in 5 min." We call 20 min later. They say "oh we tried calling you to let you know we do not have ingredients to make your pizza." Almost 3h after we ordered. We don't have a Marcos acct so we ask what # they called. They makeup a phone # we have never heard of. This place is bonkers unprofessional. Never again.
Atmosphere: 1
Food: 1
Service: 1
Melissa Nealen
I order the deal where you get 2 medium pizzas cheesy bread and a 2liter. I didn't recieve my 2 liter because they didn't have any which is a common problem there. I wasnt refunded due to the mealdeal but i got a few extra sauce cups so it worked out. When I got home I noticed my pizzas were not mine. We called the store to try make it right but were on hold even tho not a soul was in the place. I'm sorry Sarah we got your pizzas. It's constant problems at this place which you can tell is definitely due to poor management.
Atmosphere: 2
Food: 5
Service: 1
Ellis Hubbard
They do not have drive-thru. That is a pick-up window only. I most times want little to no human interaction. I believe you can order online or call in, which is fault. It was my first time going to this establishment. Customer service was nice. They let me order threw the pick-up window even though I was not supposed to. They have a ton of toppings, the wait was 20 minutes for an XL, the XL is an XL to me, a ton of options for all eaters, and it is wheelchair accessible. All around would recommend.Vegetarian options: They have a decent variety of vegetarian options. You can customize what you order.Dietary restrictions: They have a decent variety of options. You can customize what you order. I do not think you can customize ingredients in their menu options. Like most places, they get things premade. Do ask because I did not.Parking: Free parking and a lot of it. No one really parking in that area at all throughout the day. There is also a gravel area to the right of the pickup window where you can wait in your vehicle for pick up.Wheelchair accessibility: Very wheelchair accessible. I believe there is a parking spot for vehicles that carry these passengers.
Atmosphere: 4
Food: 4
Service: 5
Branson selby
It was amazing they where friendly helfpful and the food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Mr. L
Staff were polite. Pizza honestly tastes better than most places even off base. In my opinion.
Atmosphere: 3
Food: 4
Service: 5
Silly Billy
It was amazing they where friendly helfpful and the food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Sinoda Emanuel
Just opened , nice clean and friendly! Best pizza !
Terrible service. I was originally told 1 1/2 hour for delivery but 2 1/2 hour later still no pizza. I watched multiple deliveries get delivered while my pizza was nowhere to be found. I even called the store and told them I didn't have a lot of time to wait and still no pizza so I ended up having to cancel. No dinner for me tonight!
Food was delicious and very cheesy (plenty of cheese, as ordered!)
Atmosphere: 5
Food: 5
Service: 5
Always delicious and fresh. Happy to finally have a decent place that's open weird hours on base.
Atmosphere: 5
Food: 5
Service: 5
I am writing to express my disappointment with the customer service I received at the Marco's Pizza located at Building 677, Tyler Ave, Fort Eustis, VA 23604 on 4 February 2024.The employee at the front register, an African American male wearing a dark blue shirt, exhibited rude and dismissive behavior when I approached him with an issue regarding my order. Despite the lack of an apology, he eventually addressed the problem after an uncomfortable period of staring.I believe in the importance of respectful and professional customer service for all patrons. I hope you can address this matter promptly and provide the necessary training to ensure a more positive experience for customers in the future.
Atmosphere: 1
Food: 3
Service: 1
We ordered a pizza at 345pm. 545- still no pizza. We call. They say "it'll be out in 5 min." We call 20 min later. They say "oh we tried calling you to let you know we do not have ingredients to make your pizza." Almost 3h after we ordered. We don't have a Marcos acct so we ask what # they called. They makeup a phone # we have never heard of. This place is bonkers unprofessional. Never again.
Atmosphere: 1
Food: 1
Service: 1
I order the deal where you get 2 medium pizzas cheesy bread and a 2liter. I didn't recieve my 2 liter because they didn't have any which is a common problem there. I wasnt refunded due to the mealdeal but i got a few extra sauce cups so it worked out. When I got home I noticed my pizzas were not mine. We called the store to try make it right but were on hold even tho not a soul was in the place. I'm sorry Sarah we got your pizzas. It's constant problems at this place which you can tell is definitely due to poor management.
Atmosphere: 2
Food: 5
Service: 1
They do not have drive-thru. That is a pick-up window only. I most times want little to no human interaction. I believe you can order online or call in, which is fault. It was my first time going to this establishment. Customer service was nice. They let me order threw the pick-up window even though I was not supposed to. They have a ton of toppings, the wait was 20 minutes for an XL, the XL is an XL to me, a ton of options for all eaters, and it is wheelchair accessible. All around would recommend.Vegetarian options: They have a decent variety of vegetarian options. You can customize what you order.Dietary restrictions: They have a decent variety of options. You can customize what you order. I do not think you can customize ingredients in their menu options. Like most places, they get things premade. Do ask because I did not.Parking: Free parking and a lot of it. No one really parking in that area at all throughout the day. There is also a gravel area to the right of the pickup window where you can wait in your vehicle for pick up.Wheelchair accessibility: Very wheelchair accessible. I believe there is a parking spot for vehicles that carry these passengers.
Atmosphere: 4
Food: 4
Service: 5
It was amazing they where friendly helfpful and the food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Staff were polite. Pizza honestly tastes better than most places even off base. In my opinion.
Atmosphere: 3
Food: 4
Service: 5
It was amazing they where friendly helfpful and the food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Just opened , nice clean and friendly! Best pizza !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Terrible service. I was originally told 1 1/2 hour for delivery but 2 1/2 hour later still no pizza. I watched multiple deliveries get delivered while my pizza was nowhere to be found. I even called the store and told them I didn't have a lot of time to wait and still no pizza so I ended up having to cancel. No dinner for me tonight!