Food below par. Customers though out the restaurant were complaining of food and services. There were people in the parking lot causing and arguing. The manager was dressed inappropriate. The servers were complaining about Customers in front of us. They gave us plastic fork and knife to eat with because the silverware wasn't cleaned. Try cutting a rubbery steak with plastic. They were out of beer that was on sale. The other sale drink was watered down. I could go on. Two stars was for our waitress who was trying but not for the restaurant.
Atmosphere: 2
Food: 2
Service: 2
Holly Brock
Food was exactly as I expected. I got a grilled Chicken with shrimp. My husband got it with the cajun flavoring and I got it without the cajun flavoring, The mashed potatoes were phenomenal as usual. It was very happy with our waitress and the service .
Atmosphere: 4
Food: 4
Service: 5
Alantra Vincent
Service is good but my food is always terrible ! Wasted $23 today ! Didn’t eat the food ..I will not return to this location .
Atmosphere: 5
Food: 1
Service: 5
Brandon Zoch
Paid $90 for less than mid food and service for 4 people. I thought my visit a while back was just an off night. Unfortunately when I tried again it was less than a mediocre experience. It's actually sad, this was a go to restaurant 20 years ago. It's time for a major makeover!!
Atmosphere: 2
Food: 2
Service: 2
Alexis Sutton
Being in this area, there isn’t much to eat around here so Applebee’s is usually a regular place i go to when going out to eat. Usually the service is either hit or miss, but tonight I went out to eat with my partner for our anniversary. Julie was our server and she was fantastic! Such a respectful girl & was very on top of everything from the drink refills, to communication, food times, and just everything all over. and this is coming from a fellow server. we need more servers like her. Overall such a fantastic experience. ❤️
Atmosphere: 5
Food: 4
Service: 5
Jeff Butts
My waiter was kinda absent minded forgot my water three times, I ordered the Cajon blackened salmon. The fish smelled nasty, tasted about as bland as bran flakes. And the fish was overcooked. Their cook needs help! . But the beer in a bottle was perfection! Now the men's "restroom" I have seen cleaner portta potties y'all need HELP!!!(Yes, I got some words misspelled, and I am okay with that this time.)
Atmosphere: 3
Food: 3
Service: 3
Carlus Thompson II
This was just a one time meal while me and my fiance stayed at the quality inn on our way through. Plenty of excitement going on at the bar, it was around 4ish when we went. the waitresses weren't very interested in making sure we were well take care of. the food was exceptionally good though.Parking: Parking all the way around to the back side of the building.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Sirloin Steak & Sides
Theresa Moulton
This place is filthy, theintake registars are caked with dust and dirt. One of the knives had food stuck to it. I ordered a plain crispy chicken sandwich for my grandson, I told the server that we wanted the fettuccine Alfredo.(my granddaughterand i. I did not say we were splitting it.) The chicken sandwich was fine, how only one Alfredo came. She asked if we wanted anything else, and I assumed that she was talking to the kids. Had to order my meal again and it came when the kids were finished. Same sever I had problems with the last time we came. Always denying and not taking responsibility. I am done! It's sad to see something just go to hell.
Atmosphere: 1
Food: 2
Service: 1
Bob Yeckley
I had hesitated going here because of the bad reviews. My mistake. The food and service was better than anticipated. It was very good and we will be back.
Tried to place an online order in the Applebee’s in Suffolk but mistakenly placed it with the store in Franklin. They refunded me, even though it was my own fault, with no hassle at all. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Jessie Galano
Even though it's a chain it never disappoints. Service is great! Best bar to go to in Franklin.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Tony
This place is disgusting can't believe we payed 120.00 for this garbage. Employees also laying in benches and an all around dirty restaurant. My bourbon street chicken had so much grease in the skillet you couldn't eat the potatoes cause they were great soaked added pics in the picture menu. If I could give zero stars I would.
Atmosphere: 1
Food: 1
Service: 1
Sharon
Good customer service, clean, HOT food...love the tomato basil
Atmosphere: 5
Food: 5
Service: 5
Stewart Scott
I can't comment on the atmosphere. It was around noon on Friday. Not too many people were there yet. I ordered a full rack of Ribs and I highly recommend the sweet and spicy Asian sauce. It was so delicious.
Had to wait for food for a pick
Atmosphere: 1
Food: 4
Service: 1
Food below par. Customers though out the restaurant were complaining of food and services. There were people in the parking lot causing and arguing. The manager was dressed inappropriate. The servers were complaining about Customers in front of us. They gave us plastic fork and knife to eat with because the silverware wasn't cleaned. Try cutting a rubbery steak with plastic. They were out of beer that was on sale. The other sale drink was watered down. I could go on. Two stars was for our waitress who was trying but not for the restaurant.
Atmosphere: 2
Food: 2
Service: 2
Food was exactly as I expected. I got a grilled Chicken with shrimp. My husband got it with the cajun flavoring and I got it without the cajun flavoring, The mashed potatoes were phenomenal as usual. It was very happy with our waitress and the service .
Atmosphere: 4
Food: 4
Service: 5
Service is good but my food is always terrible ! Wasted $23 today ! Didn’t eat the food ..I will not return to this location .
Atmosphere: 5
Food: 1
Service: 5
Paid $90 for less than mid food and service for 4 people. I thought my visit a while back was just an off night. Unfortunately when I tried again it was less than a mediocre experience. It's actually sad, this was a go to restaurant 20 years ago. It's time for a major makeover!!
Atmosphere: 2
Food: 2
Service: 2
Being in this area, there isn’t much to eat around here so Applebee’s is usually a regular place i go to when going out to eat. Usually the service is either hit or miss, but tonight I went out to eat with my partner for our anniversary. Julie was our server and she was fantastic! Such a respectful girl & was very on top of everything from the drink refills, to communication, food times, and just everything all over. and this is coming from a fellow server. we need more servers like her. Overall such a fantastic experience. ❤️
Atmosphere: 5
Food: 4
Service: 5
My waiter was kinda absent minded forgot my water three times, I ordered the Cajon blackened salmon. The fish smelled nasty, tasted about as bland as bran flakes. And the fish was overcooked. Their cook needs help! . But the beer in a bottle was perfection! Now the men's "restroom" I have seen cleaner portta potties y'all need HELP!!!(Yes, I got some words misspelled, and I am okay with that this time.)
Atmosphere: 3
Food: 3
Service: 3
This was just a one time meal while me and my fiance stayed at the quality inn on our way through. Plenty of excitement going on at the bar, it was around 4ish when we went. the waitresses weren't very interested in making sure we were well take care of. the food was exceptionally good though.Parking: Parking all the way around to the back side of the building.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Sirloin Steak & Sides
This place is filthy, theintake registars are caked with dust and dirt. One of the knives had food stuck to it. I ordered a plain crispy chicken sandwich for my grandson, I told the server that we wanted the fettuccine Alfredo.(my granddaughterand i. I did not say we were splitting it.) The chicken sandwich was fine, how only one Alfredo came. She asked if we wanted anything else, and I assumed that she was talking to the kids. Had to order my meal again and it came when the kids were finished. Same sever I had problems with the last time we came. Always denying and not taking responsibility. I am done! It's sad to see something just go to hell.
Atmosphere: 1
Food: 2
Service: 1
I had hesitated going here because of the bad reviews. My mistake. The food and service was better than anticipated. It was very good and we will be back.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Tried to place an online order in the Applebee’s in Suffolk but mistakenly placed it with the store in Franklin. They refunded me, even though it was my own fault, with no hassle at all. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Even though it's a chain it never disappoints. Service is great! Best bar to go to in Franklin.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
This place is disgusting can't believe we payed 120.00 for this garbage. Employees also laying in benches and an all around dirty restaurant. My bourbon street chicken had so much grease in the skillet you couldn't eat the potatoes cause they were great soaked added pics in the picture menu. If I could give zero stars I would.
Atmosphere: 1
Food: 1
Service: 1
Good customer service, clean, HOT food...love the tomato basil
Atmosphere: 5
Food: 5
Service: 5
I can't comment on the atmosphere. It was around noon on Friday. Not too many people were there yet. I ordered a full rack of Ribs and I highly recommend the sweet and spicy Asian sauce. It was so delicious.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Menu