First the order was ordered over an hour before and then they were late. Then the person referred to us as the old man and his wife. Called complaint line and that was an absolute joke. Then get home and instead of biscuits, they put freaking buns. Wtf....Do not go to Franklin KFC unless you want rude ass service.
Stephanie Schitea (Steph)
They keep cancelling our order in the app without providing a valid reason. When I tried to call, nobody answers because line is busy. I tried virtual assistant and tried to talk with an agent. Agents responded but when I responded with an issue, they "didn't see my responses" and left the chat. This is a ridiculous way of doing business! Shame on you!
Atmosphere: 1
Food: 1
Service: 1
Ashley moore
mean staff
Budget Man Outdoors !
The staff is more worried about talking to friends that walk in since it's a small town instead of completing your order that you are half way thru. The girl literally had to be told by the manager to stop talking after 2mins and complete my order. Then it took 20 mins to get my food. Once I got home I realized they got half of my order wrong and all the food was room temperature. I live 8 mins away so it didn't get cold that fast. I would drive an hour out of my way if I wanted KFC again just for better service.
We thoroughly enjoyed our food. We stopped around late lunch time. The food was nice and hot. We had fried chicken, chicken nuggets, french fries, mashed potatoes with gravy, biscuits and coleslaw. Very good. The employees were all very nice. We even got a senior discount which almost wiped out the VA state tax, almost. We will definitely stop here again when traveling through this area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries
Markas Flood
It's Finger Licking Good
J.Scott Beavers
Shaniqua was amazing today Food was great!!
Atmosphere: 1
Food: 1
Service: 1
Jennifer Wood
It seems like every time I visit this location the staff have a horrible sense of what customer service is. Whether it’s in the drive through and dine in, I always leave with a feeling that I have wasted my money, time and a little bit of my humanity by just interacting with the staff.
The drive through always has someone cutting you off before you can finish what your saying, rushing to get through you the line, and giving the impression that they don’t need my business by returning rude remarks when trying to verify an order or just talking in general.
I understand the fast pace of the fast food industry as I have worked as a manager myself, and having never once come across, as a whole, a location that has such rude and disrespectful employees and managers.
The dine in is even worse as the employees treat their position as though it’s voluntary work and you’re interrupting their me time by trying to place an order, and sit there looking at you, and I’ve timed it, nearly three minutes before they can even acknowledge that you’re at the counter. Once they have addressed you the conversation has always been mortifying, rushed, nerve wracking, and something is always missing from the order.
I can honestly say I loathe this location and only visit it because we live in middle of nowhere and my granddaughter loves the food, otherwise I would welcome the closure with arms wide open.
How do you specialize in chicken and dont have any chicken ready and then you won't substitute. No others words are needed. Then no biscuits ready. Waited over an hour. This KFC sucks and I will not be back.
Garrett Miller
Drive thru is terrible, took 5 minutes to even let me pay for the food, then out of the 3 cars in the drive thru, me and another car were made to wait an additional 10 minutes. I had 3 items in my order...ridiculous
Service: 2
Sue Woodard
I haven't eaten at KFC in forever. The prices are outrageous ?, the pieces are so much smaller. It still taists great, with a 12 bucket meal and 2 drinks it was over $40! I chose to stay n order because I figured it'll be another 10 or more years before I'd eat at a KFC again.
If i could leave a zero, i would . I’m not sure of the store number but my experience was horrible. I used to work in fast food, so i try my best to not be rude or too critical. However , i asked for extra crispy, i received three pieces of original. The chicken was so small and dry. The batter was halfway cooked and it had mush underneath the skin of all three pieces . The chicken had zero flavor and was partially cold. I honestly would’ve suffered through it just being original if it were hot & cooked properly. Also, the after taste of the chicken was unbearable . please CHANGE your grease! Even the biscuit was cold and dry. They didn’t even try. This was by far the most disgusting fast food i’ve ever had in my 29 years of living. I had to leave a review because this was completely unacceptable.
Absolutely ridiculous! Wait times are insane!
First the order was ordered over an hour before and then they were late. Then the person referred to us as the old man and his wife. Called complaint line and that was an absolute joke. Then get home and instead of biscuits, they put freaking buns. Wtf....Do not go to Franklin KFC unless you want rude ass service.
They keep cancelling our order in the app without providing a valid reason. When I tried to call, nobody answers because line is busy. I tried virtual assistant and tried to talk with an agent. Agents responded but when I responded with an issue, they "didn't see my responses" and left the chat. This is a ridiculous way of doing business! Shame on you!
Atmosphere: 1
Food: 1
Service: 1
mean staff
The staff is more worried about talking to friends that walk in since it's a small town instead of completing your order that you are half way thru. The girl literally had to be told by the manager to stop talking after 2mins and complete my order. Then it took 20 mins to get my food. Once I got home I realized they got half of my order wrong and all the food was room temperature. I live 8 mins away so it didn't get cold that fast. I would drive an hour out of my way if I wanted KFC again just for better service.
Atmosphere: 1
Food: 1
Service: 1
The food is good at a great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Sandwich
We thoroughly enjoyed our food. We stopped around late lunch time. The food was nice and hot. We had fried chicken, chicken nuggets, french fries, mashed potatoes with gravy, biscuits and coleslaw. Very good. The employees were all very nice. We even got a senior discount which almost wiped out the VA state tax, almost. We will definitely stop here again when traveling through this area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries
It's Finger Licking Good
Shaniqua was amazing today
Food was great!!
Atmosphere: 1
Food: 1
Service: 1
It seems like every time I visit this location the staff have a horrible sense of what customer service is. Whether it’s in the drive through and dine in, I always leave with a feeling that I have wasted my money, time and a little bit of my humanity by just interacting with the staff.
The drive through always has someone cutting you off before you can finish what your saying, rushing to get through you the line, and giving the impression that they don’t need my business by returning rude remarks when trying to verify an order or just talking in general.
I understand the fast pace of the fast food industry as I have worked as a manager myself, and having never once come across, as a whole, a location that has such rude and disrespectful employees and managers.
The dine in is even worse as the employees treat their position as though it’s voluntary work and you’re interrupting their me time by trying to place an order, and sit there looking at you, and I’ve timed it, nearly three minutes before they can even acknowledge that you’re at the counter. Once they have addressed you the conversation has always been mortifying, rushed, nerve wracking, and something is always missing from the order.
I can honestly say I loathe this location and only visit it because we live in middle of nowhere and my granddaughter loves the food, otherwise I would welcome the closure with arms wide open.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
How do you specialize in chicken and dont have any chicken ready and then you won't substitute. No others words are needed. Then no biscuits ready. Waited over an hour. This KFC sucks and I will not be back.
Drive thru is terrible, took 5 minutes to even let me pay for the food, then out of the 3 cars in the drive thru, me and another car were made to wait an additional 10 minutes.
I had 3 items in my order...ridiculous
Service: 2
I haven't eaten at KFC in forever.
The prices are outrageous ?, the pieces are so much smaller.
It still taists great, with a 12 bucket meal and 2 drinks it was over $40!
I chose to stay n order because I figured it'll be another 10 or more years before I'd eat at a KFC again.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken, Cole Slaw, Gravy
Great service good food. Very clean
Atmosphere: 5
Food: 5
Service: 5
If i could leave a zero, i would . I’m not sure of the store number but my experience was horrible. I used to work in fast food, so i try my best to not be rude or too critical. However , i asked for extra crispy, i received three pieces of
original. The chicken was so small and dry. The batter was halfway cooked and it had mush underneath the skin of all three pieces . The chicken had zero flavor and was partially cold. I honestly would’ve suffered through it just being original if it were hot & cooked properly. Also, the after taste of the chicken was unbearable . please CHANGE your grease! Even the biscuit was cold and dry. They didn’t even try. This was by far the most disgusting fast food i’ve ever had in my 29 years of living. I had to leave a review because this was completely unacceptable.
Food: 1
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