Subway
1311 Armory Dr, Franklin
(757) 562-0066
Recent Reviews
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Ordered online - ready when promised. Order was correct 👌🏻
The store was clean and the ladies were nice. Unfortunately, they were too busy talking to each other to pay attention to orders. After the sandwiches were made and wrapped, someone stood there holding my bag while they finished a story before handing it to me.
TODAY IT 90 DEGREES OUTSIDE AND THE AIR CONDITIONING HAS NOT WORKED IN WEEKS. THE WORKERS ARE DOING THE BEST THEY CAN AND ARE SWEATING AND TRYING TO FIX ORDERS WITH OVENS AND BREAD WARMERS CONSTANTLY RUNNING. THE LOBBY IS FILTHY. EVERY TABLE HAS TRASH AND FOOD UNDER THEM. IT WAS VERY UNCOMFORTABLE TO EAT IN THIS ESTABLISHMENT. YOUR COMPANY CAN DO BETTER BY YOUR WORKERS AND YOUR CUSTOMERS.
Please pay better attention to online orders. Paying for missing items isn't usually appreciated.
don’t place a mobile order here if you want to get the items you ordered.
Normally, the food is good and the store is very clean, even if the customer service isn't the best. However, the last three time I came in and Jessica( new girl) was there the store is filthy, the food isn't fresh and she acts like the customers just woke her up from a nap! The first time the sandwich was awful. The 2nd and third time I just left without ordering anything. I will not be back until Jessica is gone and order is restored.
Placed a mobile order for a BOGO deal and waited up to an hour in store watching several customers who came in and left while I waited, with no option of a refund. Staff was not concerned about the situation.
Service: 1
Didn’t give me the full footlong I paid for
Atmosphere: 2
Food: 1
Service: 4
Absolute trash. From the people that work here to the quality of food, garbage. Get your meal from the dumpster out back, it'll be better while also having better customer service. Fire your entire crew.
Atmosphere: 1
Food: 1
Service: 1
None of the 3 employees working have any sense of urgency at all. Waited in line for 45 minutes after getting off of a 11hr shift. And there was bugs crawling around on the tables. The young guy working dropped a knife, walked to the kitchen rinsed it for less than 5 seconds and tried to use it on my sub like WHAT. As someone that used to manage a subway, I will not come back.
Atmosphere: 1
Food: 2
Restaurantji Recommends
Could definitely use a revamp better management and better employees but one particular employee that I remember was Stephen or at least I think his name was Steven white guy with glasses made my sandwich perfectly, and always takes time and care. Promote him .
Atmosphere: 3
Food: 3
Service: 2
Store is always clean and the staff is extremely friendly. Definitely five stars for their hard work and dedication!
Atmosphere: 5
Food: 5
Service: 5
Subway is always good. ?
Atmosphere: 5
Food: 5
Service: 5
Everything was great 2 of us ate on 1 sandwich and had plenty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Roast Beef
Adequate staff disorganized, though. Took 45 minutes to be served.
Atmosphere: 3
Food: 3
Service: 2
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