If I could give it a zero I would, was sitting for an hour waiting in a mobile order. When I finally received the food I was missing items and half my bag was cold, when I asked for a refund they refused unless I gave the bag back.
bryce cover
Horrible service waited 20 minutes for an online order employees were ignoring me and the worst part is the restaurant wasn’t even that busy.
Selicia Vance Beasley
I’m extremely disappointed with the service I received during my recent visit. From the moment I tried to place my order, the experience was frustrating. The person taking my order could barely hear me and kept repeating things I didn’t say, then argued with me about what she thought she heard. It was like having to convince someone of what I knew I ordered.
When I got to the window, she was actually polite and took my payment, but when I pulled over to check the bag, I found that the order was completely wrong and the food looked old, sloppy, and just thrown together. I decided to go back around and ask for a refund, but that only made things worse.
When I explained the issue, I was met with another debate about what I ordered and what I received. All I wanted was a refund and to be on my way, but I was told there was no manager on site and no one available who could issue a refund. The employee literally said she didn’t know what to do for me. I asked why no one there was trained to process a refund and was met with blank stares and excuses.
In the end, I was told the only option was to remake the food, since a refund wasn’t possible without a manager. I felt almost forced to accept the remake, simply because I had no idea when I’d be able to come back or if I’d just run into the same issue again.
They did remake the food, and while the customer service wasn’t the absolute worst, it definitely wasn’t good either. I won’t be returning. Checkers needs to ensure that at least one person on shift is trained to handle refunds — it’s basic customer service.
annie Hendrick
I went here twice everytime the food is not fresh And hard ! Very disappointed and there is so much mayo that my bunk are soggy and I just ordered
Annaliese Wert
The lady at the window gave me so much attitude. It made me really uncomfortable. I don't know if she was having a bad day or what.
Anna Long
Won't go back. Service was awful.my grandson wanted a shake, machine was broken. Wanted ice cream cone no cones
Anthony Floyd
Very clean place in and out
Cheryl Porch
Great cheese burgers
John Zajac
When people say they got soggy burgers, it is a good bet that they won't be returning!
Katrina Boxley
They need to pin that nasty ass hair up I'm eating my food and there goes this long nasty piece of hair .
They made me repeat my order at least 5 times at the drive through and then I repeated it again at the window and they STILL got it completely wrong. It’s as if the people there don’t understand what cheese is and they can’t understand English at all.
Nicole Warnick
Just went there last week on Jan 2nd and we were met with a very disorganized and under trained crew who spoke in slang terms when speaking with us then they did not take our order correctly. We asked for a manager and we told she barely speaks English i was so appalled I drove off smh. What happened to excellent training and customer service
mh1er
Pulled up for two small drinks and one chicken sandwich which I repeated four times back to the drive-through lady. When she read it back to me somehow that had turned into a combo meal and two sandwiches. I couldn’t have said it more slowly and clearly, One of my drinks came out large, she forgot the chicken sandwich. Hiring staff: have some standards for listening comprehension and basic logic when you hire ppl!!
Gemstonewriter
Can't make coupons work that have THE ADDRESS on the coupon (if not there where is is supposed to be used?!) By the time they informed me they couldn't accept these specific coupons, they had made the food and drinks so they wasted their food and time. And lastly they don't know how to count change: needed a refund for 11.12 (if went to Wendy's instead where they DO accept these coupons), and they gave me a singular nickle, so they owe me 7 cents as well.
Honestly, food here is mid. Every time I eat at a checkers it always tastes like something is missing. Would only go if you have discounts (but only on their app which are the only real ones apparently. ) Hope the 8 car line that developed while processing my refund wasn't too terrible on the employees. They were clearly yelled at for taking these coupons before.
Amanda Nicholas
Philly cheese bites were frozen. The person working the drive through either couldn’t hear very well or didn’t understand English. The fries were good though.
If I could give it a zero I would, was sitting for an hour waiting in a mobile order. When I finally received the food I was missing items and half my bag was cold, when I asked for a refund they refused unless I gave the bag back.
Horrible service waited 20 minutes for an online order employees were ignoring me and the worst part is the restaurant wasn’t even that busy.
I’m extremely disappointed with the service I received during my recent visit. From the moment I tried to place my order, the experience was frustrating. The person taking my order could barely hear me and kept repeating things I didn’t say, then argued with me about what she thought she heard. It was like having to convince someone of what I knew I ordered.
When I got to the window, she was actually polite and took my payment, but when I pulled over to check the bag, I found that the order was completely wrong and the food looked old, sloppy, and just thrown together. I decided to go back around and ask for a refund, but that only made things worse.
When I explained the issue, I was met with another debate about what I ordered and what I received. All I wanted was a refund and to be on my way, but I was told there was no manager on site and no one available who could issue a refund. The employee literally said she didn’t know what to do for me. I asked why no one there was trained to process a refund and was met with blank stares and excuses.
In the end, I was told the only option was to remake the food, since a refund wasn’t possible without a manager. I felt almost forced to accept the remake, simply because I had no idea when I’d be able to come back or if I’d just run into the same issue again.
They did remake the food, and while the customer service wasn’t the absolute worst, it definitely wasn’t good either. I won’t be returning. Checkers needs to ensure that at least one person on shift is trained to handle refunds — it’s basic customer service.
I went here twice everytime the food is not fresh And hard ! Very disappointed and there is so much mayo that my bunk are soggy and I just ordered
The lady at the window gave me so much attitude. It made me really uncomfortable. I don't know if she was having a bad day or what.
Won't go back. Service was awful.my grandson wanted a shake, machine was broken. Wanted ice cream cone no cones
Very clean place in and out
Great cheese burgers
When people say they got soggy burgers, it is a good bet that they won't be returning!
They need to pin that nasty ass hair up I'm eating my food and there goes this long nasty piece of hair .
Restaurantji Recommends
They made me repeat my order at least 5 times at the drive through and then I repeated it again at the window and they STILL got it completely wrong. It’s as if the people there don’t understand what cheese is and they can’t understand English at all.
Just went there last week on Jan 2nd and we were met with a very disorganized and under trained crew who spoke in slang terms when speaking with us then they did not take our order correctly. We asked for a manager and we told she barely speaks English i was so appalled I drove off smh. What happened to excellent training and customer service
Pulled up for two small drinks and one chicken sandwich which I repeated four times back to the drive-through lady. When she read it back to me somehow that had turned into a combo meal and two sandwiches. I couldn’t have said it more slowly and clearly, One of my drinks came out large, she forgot the chicken sandwich. Hiring staff: have some standards for listening comprehension and basic logic when you hire ppl!!
Can't make coupons work that have THE ADDRESS on the coupon (if not there where is is supposed to be used?!) By the time they informed me they couldn't accept these specific coupons, they had made the food and drinks so they wasted their food and time. And lastly they don't know how to count change: needed a refund for 11.12 (if went to Wendy's instead where they DO accept these coupons), and they gave me a singular nickle, so they owe me 7 cents as well.
Honestly, food here is mid. Every time I eat at a checkers it always tastes like something is missing. Would only go if you have discounts (but only on their app which are the only real ones apparently. ) Hope the 8 car line that developed while processing my refund wasn't too terrible on the employees. They were clearly yelled at for taking these coupons before.
Philly cheese bites were frozen. The person working the drive through either couldn’t hear very well or didn’t understand English. The fries were good though.
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