Chipotle Mexican Grill

Care Asada is fantastic. I don't come when they don't have it

Atmosphere: 3

Food: 5

Service: 3

Didn't receive my chips or guac, the red chimicherri sauce was also not in the bag, my burrito was falling apart and was ice cold.

Food: 1

Rice is the main ingredient, please make sure it's done. My rice was hard.

Atmosphere: 4

Food: 2

Service: 3

Awful customer service and cold food that
was made incorrectly. Two of your servers were arguing with my friend who came to pick up the food. I guess you have an AI phone ordering system that might not work so well? Or perhaps two associates that made an error. All they had to do was correct my order but instead they decided
to keep arguing about how she was wrong. I'm done with Chipotle after this. Please feel free to contact me and I'll go into even more detail.

Atmosphere: 1

Food: 1

Service: 1

Love Chipotle, but today the rice was crunchy, chicken was bland and I found a small piece of wood in the bowl.

Atmosphere: 4

Food: 1

Service: 3

I am 9 months pregnant and live 5 mins away from the chipotle made an order for pick up and came immediatley to pick it up. Opened the chipotle to very spoiled ingredients. The staff keeps unfresh ingredients at this chipotle and serves it to customers without discarding items in a timely manner. Photos are attatched. Please do not go to this chipotle there are other ones near by that will give you better service and can trust the employees. From making the order to picking it up and coming back home took 11 mins in total. There's no way it spoiled on my watch, they just gave me spoiled food.

Atmosphere: 1

Food: 1

Service: 1

Far better than the courthouse rd store.

Atmosphere: 5

Food: 5

Service: 5

They don’t put entire orders in to go bags

Atmosphere: 4

Food: 4

Service: 1

I just had the worst burrito ever from chipotle got the Carne Asada with the works ended up being a $20 burrito took one bite the Carne Asada tasted worse than dog food and I’ve eaten dog food before. The burrito itself was suspect when I took it out of the bag cause it’s barely bigger than a dollar bill! Spoke to the manager at the location, Taylor, apparently if you order through the app, they don’t care about you.
I’m never getting chipotle again last time I didn’t complain on the last time

Atmosphere: 2

Food: 1

Service: 1

Online order wasn’t ready at expected time and told to wait.

Had to go back and ask again to find it had been ready the whole time sitting there on counter.

Get home to find missing 2 sides of Sour Cream and the Queso I paid extra for.

Then to top it off, they mixed up the ingredients for my wife and I bowls by adding beans to the wrong one.

Atmosphere: 1

Service: 1

The restaurant was clean and there was plenty of seating. We were helped right away, the food was fresh, nothing was out of stock, and they even gave us water cups. The guac was bright green and the rice was perfectly cooked. This is the best chipotle I’ve ever been to! Perfection! I love sour cream and asked the server to be heavy handed and he did everything I asked! Thank you chipotle!

Atmosphere: 5

Food: 5

Service: 5

Finally decided to try Chipotle again after a year hiatus (from terrible service across two states, Virginia and Massachusetts). One bite of a bowl here confirmed the reasons why I stopped ordering from this company entirely. If you want horribly dry meat, hard rice, poor portioning, and a constant reminder of why Chipotle shouldn't be in the food service industry anymore - this is the place to be.

Atmosphere: 1

Food: 1

Service: 1

I went here and asked for a steak salad and the employee said “so you want a bowl?”, which is something different on their menu. I corrected him and said “no, I want a steak salad”. He said again said, “so you want a bowl”. I asked for a manager and the employee right beside him asked “how can I help you?” I told him “I asked for a steak salad and he keeps on asking if I want a bowl, I’m not asking for something weird, the salad is on the menu right?” An employee down by the register then raised her voice and said “you don’t need to escalate it, he’s new.” I told them “thank you, have a good day” and left. Additionally, the parking lot is dirty and not well lit.

Atmosphere: 1

Service: 1

To start, we picked up our online order around 9:05 and the store closes at 11. My online order had been handed to ANOTHER customer in the store who then handed it to us. After checking, the order was completely wrong anyways but the order on the lid was all correct information. When asked to remake it, they were incredibly rude about it, snatching the bowl from me and when handing it back, practically shoving it at me saying “here”. The store itself was gross, no clean tables, all their food containers were low on food and looked like it had been sitting out for too long, and there were about 12 FULL trash cans sitting by the entrance as I’ve pictured. Go to the other Fredericksburg location. Avoid this one at all costs.

Atmosphere: 1

Food: 1

Service: 1

The staff here is incredibly dismissive and rude. I’d travel to a farther chipotle based on the service.

Service: 1