Chipotle Mexican Grill

The food is okay but the service is so bad I just move and I work near this location and I went there for the first time like 2 weeks ago and I buy a bowl and when I was eating I find a piece of (something that I don’t want to mention) and I ask for a refund and today I went back I love chipotle and I didn’t think that there was a problem to come back to this place as soon as I open the door everyone star in looking at me so bad and talking to each other’s and laughing at me and after I finish order I ask the cashier is there was a problem to come back after a complain and she said no and than the lady in the back star Screaming at me saying Many things

I recently went to this location and ordered a honey chicken bowl( Wich was very delicious). The restaurant was very clean but the service was a little on the down side. A girl with curly hair and an olive complexion served me( I heard her co worker call her Maddie I believe ) was she minimum nice to me and was rude to her coworker wich I found very unprofessional. I understand people have to do their jobs but there was absolutely no reason to snap at someone the way that she did with such an attitude.

Atmosphere: 3

Food: 5

Service: 3

Find a different Chipotle to get your fix. This location is never ready with online orders, and sometimes just makes the incorrect item entirely.

The orders are handled assembly
-line style, where 6-7 items are being prepared at once. No customers in line and the poor employee handling online orders is stuck working by themselves with barely any assistance.

Not their fault, but the food will be refrigerated by the time it’s done. You would be better finding a different location, or at the very least plan to order in person.

Atmosphere: 4

Food: 3

Service: 1

The restaurant was clean and there was plenty of seating. We were helped right away, the food was fresh, nothing was out of stock, and they even gave us water cups. The guac was bright green and the rice was perfectly cooked. This is the best chipotle I’ve ever been to! Perfection! I love sour cream and asked the server to be heavy handed and he did everything I asked! Thank you chipotle!

Atmosphere: 5

Food: 5

Service: 5

Every time and I mean every time I go here the service sucks and these employees act like they don’t care and they disregard you as a customer regardless of how you cary yourself as a person. I ask for extra I get skimped every time or they want to charge quadruple I’ve never heard of that before lol. I eat chipotle religiously I spend money at chipotle religiously but this store in general puts a bad taste and stain for the brand. Stay away and I mean it this store by itself has constant problems with the staff etc etc

Atmosphere: 1

Food: 5

Service: 1

This was a wonderful chipotle! The staff was really nice and they made sure you got exactly what you wanted. Sometimes the staff is ehhhhhh at chipotle, but not that day and not those employees lol

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Guacamole, Chips, Chicken Bowl, Quesadilla, Sofritas Tacos, Breakfast Burrito

I’ve gone here maybe 3-4 times and everytime I go is another horrible experience. Today, today is the last time I ever go. My burrito is like 2” long. Whoever made this should be fired. What an absolute joke.

What even is this? How do you even think this is okay to give someone. Where’s the rest of my burrito? If I wanted something like this I would have went to the circus. Do everyone a favor and just close the store, you guys are garbage.

The food was fresh, and the staff was incredibly friendly and helpful. I’ll definitely visit again when I’m in the area.

Atmosphere: 4

Food: 4

Service: 4

There are 3 other Chipotle locations within 15 minutes of this one, don’t waste your time here. I have given this location so many chances, hoping that maybe they were just having an off day, but they weren’t. The staff is rude, the restaurant is always out of ingredients and they have the lightest hand when dishing out your order. If I am paying $15 for a single bowl, I’d like more than half a scoop of protein, especially when the other locations in the area are so good.

Atmosphere: 1

Food: 3

Service: 1

Personally they are killing it with the portion sizes lately!!! Love it

Atmosphere: 5

Food: 5

Service: 5

Do not eat at this location if you are in the Spotsylvania/fredericksburg area!
From the time me and my children stepped foot in the door the atmosphere was completely off.. they act like they are annoyed to serve you.. look at you like they are annoyed. Give you small portions and when asked for more they catch an attitude.
Charge for EVERYTHING that other locations do not. Bunch of kids running this facility.
MARIE the MANAGER (which was extremely shocking beings she was the most rude of them all) on duty tonight was VERY unprofessional. Mumbling comments to her associates and when approached and asked what was being said (because the conversation was obviously about me and my family) she starts laughing extremely loud while her associates join in. I pray this is a corporate location..
Not to mention when we got home my daughter’s order was still wrong and their rice was HARD !
Marie could use some extra training or a new job where she’s not interacting with people. POOR MANAGEMENT TRAINING OR EITHER JUST A POOR CANDIDATE FOR THIS POSITION!
Southpoint location DO better your reviews says a lot about your service and it SUCKS !

Atmosphere: 1

Food: 1

Service: 1

I have been to this location twice on drives home on 95. It is dirty and they often run out of items. If you are management you have such a mixed staff work ethic and need to prioritize cleanliness.

Atmosphere: 2

Food: 4

Service: 4

Hey, I love Chipotle. All the different options and food is basically always fresh, atleast when I go there and it is delicious.

Atmosphere: 5

Food: 5

Service: 5

Great atmosphere, fast service

Atmosphere: 5

Food: 5

Service: 5

This is one of the worst Chipotle restaurants I have ever attended. The food is made poorly, the service is incredibly bad, and the store is always in disarray.

Atmosphere: 1

Food: 2

Service: 1