Cold Stone Creamery

I came here with my two kids and the staff was so friendly and helpful, the ice cream tasted delicious!!

I love Cold Stone! The staff at the Southpoint Parkway location is AMAZING! The young man name Dillon is always so kind and greets everyone with such a big smile. He's always eager to assist customers. He makes our experience Great!!

Went in and ordered a signature Founders Favorite for my household, which is the largest size they sell. The gentleman making my ice cream did well adding the toppings such as caramel, fudge, and heavy on pecans. But when it got to the brownie he literally gave me a sliver maybe half of a normal size brownie for a huge tub of ice cream. You taste everything BUT the brownie. I do this often but don't usually go to this location and won't be back. I spent $20 and didn't get what I paid for in my honest opinion. Other locations usually give me what looks like at least 2 full brownies for a whole family size ice cream.

The staff was so incredibly pleasant and the ice cream was delicious

The ice cream and the service are excellent

Great location with very friendly and helpful team members. Consistent servings and recipes every time

Great service, good selections and good quality ice creams!

The lady working at this location was so sweet and considerate and helpful. She provided truly beautiful service.

Kid-friendliness: The kiddo loved it, and the staff were really sweet with our kids.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Founder's Favorite

Super friendly staff and place was spotless...

Atmosphere: 5

Food: 5

Service: 5

Great ice cream, great staff.

Atmosphere: 4

Food: 5

Service: 5

And Absolutely beautiful cake lighting not hitting the same in the picture but beautiful

Atmosphere: 5

Food: 5

Service: 5

Absolute best dessert place.

Atmosphere: 5

Food: 5

Service: 5

Been here before, did online order. This time I went in and I had to repeat my order 5 times and they still made mistakes.He had to start all over again and he was not happy about that, kept throwing stuff and banging things with impatient attitude. The fillings were not enough, I know because I’ve been cold stone customer for a while and I always get same thing. I don’t think he likes his job or proper customer service skills.I could have left but I had my kid with me and he wanted ice cream.

Atmosphere: 1

Food: 3

Service: 1

We ordered door dash for the SECOND time. The first was on 3/8 and the store gave someone else’s order to the dasher, we called the store and they said they could “hold our order” and come into the store for a fresh order, which was totally great that they offered that. We decided to try again tonight 3/9 and they left out 2 of 3 ingredients requested. I don’t know what’s going on because we love cold stone and never have issues especially when we order it through door dash. I hope you guys can fix whatever communication issues you seem to be having because this has been disappointing.

Atmosphere: 1

Food: 1

Service: 1

We ordered door dash for the SECOND time. The first was on 3/8 and the store gave someone else’s order to the dasher, we called the store and they said they could “hold our order” and come into the store for a fresh order, which was totally great that they offered that. We decided to try again tonight 3/9 and they left out 2 of 3 ingredients requested. I don’t know what’s going on because we love cold stone and never have issues especially when we order it through door dash. I hope you guys can fix whatever communication issues you seem to be having because this has been disappointing.