Firehouse Subs South Point

I just doordashed an Italian sub from here and they sent the drive here with a box with 2 pieces of bread...

Atmosphere: 1

Food: 1

Service: 1

Amazing sub as well as cashiers and customer support

Atmosphere: 5

Food: 5

Service: 5

I just spent over 50.00 on subs that are wrong I ordered online and sloppy sandwiches is an understatement looks like they just threw lunch meat on bread and shoved it in a box go somewhere else

Food: 1

Service: 1

My husband ordered us 2 subs, a brisket and a new york steamer. The NY steamer had sooo much mayo on it that it was inedible. When I went back to the store, they told me that it was how ot was supposed to be, which is a lie. When I showed them all the mayo on the top and bottom, I was told I should have asked for light mayo. Then I was told I could not get a refund nor would they make me a new sandwich. Luckliy, one of the staff was actually trained and gave me a refund, but this was such a horrible experience. Why did they feel the need to lie? And I never got a sorry for the mess up. I will never eat there again.

Asked for no onions but they were on my sub. Small subs for the price they charge but tasty. Bread was so fresh and soft.

Good experience overall. Good quality food with professional and kind service.

My son loves your grilled chicken sub,so much that this made two days in a row that he wanted this sub.

Very good quality and quick

My new favorite sub-sweet n spicy meatball!

Love this Firehouse location. Always great service and friendly staff!

If I were in this area again, I would most definitely return. Great food and service.

Hayden went above and beyond with customer service, was super friendly and personable. Being pregnant I'm extra particular about what I'm eating due to morning sickness and he made sure my food came out exactly as I wanted and even hooked me up with extra pickles. His customer service has definitely made a return customer out of me.

When we walked in at 815pm the young lady said we'll, our dining room is closed. Not even a hello how are you. Poor customer service skills. If my son wasn't with us we would've gone somewhere else. While we were taking our order that same young lady rolled her eyes at us the whole time. She needs to be reprimanded.

I just want to say thank you for being so kind when I came in with my autistic grand daughter. She was having an awful time and was very rude. You both handled things so professionally and calmly. Thankyou for being so kind. The food was also wonderful.

I’ve always loved firehouse but I’ve just got to comment on this location staff I came in and the gentleman was having an issue with the payment and they could not seem to give him a correct answer and then just kept giggling about it in the back so I went up to the front and I said do you guys need help? Does he need help? I said do you have a manager on staff and they said no and started giggling again I don’t mind waiting for my food but I should not be waiting 45 minutes for them to make me one sub every time I go in there, there’s always talking lollygagging laughing, and no one really is ever doing their job. I’ve came to this location my whole life as I’ve lived here in the area, but my recent visits have not been very satisfactory to say the least. I think you need to oversee your staff in this location because obviously something is not working