Krispy Kreme

Got there at 8:15 am to pick up some of the Hogwarts donuts advertised. They said none available for another hour and half. Asked to prepay, but told 1st come, 1st served. I went for breakfast and returned by 9:30 am. Was told only two colors available, (yellow and blue), and would be 1 1/2 hour again. Bought latte and sat to wait. Others coming in were told two hours. Little over an hour, I got mine, but sorting hats are purchased separately and limit of two per customer.
Didn't really like the icing. Very cool appearance and enjoyed sorting my house. ... Gryffindor

Atmosphere: 4

Food: 3

Service: 4

Preordered the Harry Potter themed donuts online from this location. I was charged and confirmed online to pick up at 9am. When I arrived to pick up, I encountered a somewhat rude employee that told me they didn’t have any and that I would be called when they do. As most might know, there aren’t many Krispy kreme locations in Northern Virginia. This was the only location that allowed me to preorder online and it took me 40 minutes to get there just to have to leave without my order. This is unsat and poor customer service.

Service: 1

Very expensive and the donuts where stale

Atmosphere: 2

Food: 1

Service: 2

Everyone knows how Krispy Kreme tastes- they are good. They definitely aren’t as good as local bakeries, but the draw to a Krispy Kreme is their “specialty” and cross promotion donuts. Which is the only reason I go. Marketing is great and cross promotion well done. But it’s not enough…

My review isn’t about the donuts themselves- or Krispy Kreme as a company. If I had another one to go to within a reasonable driving distance I would.

The Fredericksburg Krispy Kreme simply has the worst staff. I cannot count how many times I have gone to this store and was treated rudely. The disdain and blatant lack of helpfulness is appalling. There doesn’t seem to be a single person that works there that seems happy to be there. It’s like they go out of their way to be as rude as they are.

If this had been a one off experience I wouldn’t have felt the need to post a review, unfortunately it’s been a repetitive experience multiple times over the last few years.

I won’t be going back. Unless the staff gets an overhaul- the donuts aren’t worth the treatment you get from this store.

Service: 1

Great customer service at this location. Friendly staff

Atmosphere: 5

Food: 5

Service: 5

The young gentleman that helped us was very patient and polite. It was our first time at a Krispy Kreme

Atmosphere: 5

Food: 5

Service: 5

had a few donuts

Atmosphere: 5

Food: 5

Service: 5

The donuts were good and they had a large variety. It worked out to be about $2.59 per donut though. A little pricey for the size. They were fresh and filled well. A nice treat.

Atmosphere: 5

Food: 5

Service: 5

Child… so I come here at 830 am. Hot light is on. I get a few donuts in drive through. I’m in the line a good 5 min. Not a problem. Tell me why ALL the donuts are refrigerator cold hunny. I mean crunchy sugar. I’m talking sand in the mouth crunchy. The whole shaboodle. Cold to touch. Like did you really just give me yesterday’s refrigerated donuts??? Cause there is no way in hades these donuts got this cold and crunchy under any lamp. Some were original as well. Even those- you guessed it!- crunchy friend. With the hot light beaming red. Quit playing Krispy Kreme.

We ordered online with the app. The order was fresh and ready when we arrived.

Atmosphere: 5

Food: 5

Service: 5

Great experience and delicious

Atmosphere: 5

Food: 5

Service: 5

Yummy 😋 😋 and great customer service 😋

Atmosphere: 5

Food: 5

Service: 5

After eating leaves a film of greese on the inside of your mouth

Highly recommend the strawberry creme filled. The best donut I've ever had, just needed more filling. My son loved the glazed.

Very slow lines, overall poor service, and not a well-managed business