Otani Japanese Steak and Seafood House

After being told it would take 40 minutes for my food to be done, I was told after already waiting an hour, that they hadn’t even started my food and that it would be 20 more minutes. This place has gone severely downhill in recent years, so don’t even waste your money.

Atmosphere: 1

Food: 1

Service: 1

Great place for a family dinner. We were a party of 10 and we had no wait. The food was really good and service was outstanding. Definitely a place I'll be going to again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Rice, Salad and Soup, Steak Shrimp and Rice, Fried Noodle

Placed a small takeout order on a Wednesday and was told it would take 45 minutes. I'm guessing that perhaps they were waiting for a dine-in table to have customers, and they cooked my order at the same time...because my box had a couple of shrimp in it, even though I ordered a chicken dish. The food itself tasted fine, but I do think it was on the expensive side. As other reviews have indicated, the interior is smokier than you would expect from this type of restaurant.

Atmosphere: 3

Food: 3

Service: 2

Poor sizes, non entertaining cook. Pretty sure he was the to go cook who just happened to speak Spanish for the rest of the table. I got 5 pieces of zucchini for my vegetable side.

Atmosphere: 2

Food: 2

Service: 2

Great food and the cook was a lot of fun!!!

I ordered shrimp fried rice. They carged me $36 just for 1 order of shrimp fried rice. Waited 45 minutes. When I got my food. My box was half empty & had more veggies in the box, then rice & and shrimp. The box was half empty. I asked the cashier why I have veggies in my food. She took my food and told me I had to pay more for rice. Very bad customer service. Didn't correct my food. They took veggies out of the box and handed me over almost an empty box. Didn't offer to make correct order. The cashier was bad mounting in the Spanish language. I will never recommend this to anyone. $36 just for shrimp fried rice. It rip off. They embarrassed me in front of other customers.

Celebrated a nephew's sweet 16 birthday and everything went well from the service to the food to the cooking show. They were short on cooks but it didn't affect our party of 13. The only disappointment was they didn't have sushi to order.

Karina is hands down the best waitress in Fredericksburg if you eat here ask for Karina. Our chef was Reina he was wonderful 💯 very cheerful and happy to cook our meal dynamic duo these two made our experience very memorable and left an lasting impression on us I will only ask for them when we return.

Melvin is absolutely fantastic!!! What a great guy! Our chef was incredible everything was so good!

Been going here for 20 plus years. Excellent everything!

Great food, nice portion sizes and fast service. Melvin was an attentive server and Daniel was an awesome cook. Definitely will be coming back my kids love it.

Daniel our Habachi Chef was outstanding. Melvin our server did a great job. The food, appetizers and drinks were all great.

Came here after my college graduation, they opened at 4:00 per their website. We arrived at 4:08 and I was still waiting on the rest of my party to arrive. However, my toddler had a bathroom emergency so I went to bring him in to use their restroom… the door was locked. I knocked on the door a few times,I started thinking maybe I had misread the website but 4:00pm opening was also posted on their front door. After 2-3 minutes of waiting at the door, someone came to the door, rolled their eyes, and unlocked it then rudely walked away. Upon entering the restaurant, the smell was horrendous and which I just associated with maybe cleaning the grills.. anyways, I ran to the bathroom with him & came back into the host area to inform them of how many people would be with us. Our table was sat, we were the first people in there seeing as though they had just opened within the last 30 minutes. Someone in my family has an extreme intolerance to Dairy. We informed the server of this, as you do any restaurant. They kinda just shook their head.. Fast forward to them bringing our salads, we asked to confirm if the dressing contains dairy or not. The server shook her head yes but didn’t seem like she was comprehending the question. My family member refrained from eating it until she could confirm with the Chef or manager. We asked the chef as he approached and he said ummmmmmmm yes.. we asked if maybe he could confirm with the manager and he said yes but nobody ever came back to clarify. We decided to just not take the chance since a clear answer was not provided. Once the chef started cooking, a few other customers had came in at this point and within minutes of our food starting to cook, the entire dining room was filled with smoke which does not seem right for a place that cooks in the dining room daily. Usually this is not an issue when eating at Hibachi restaurants, however must be a venting issue.. not sure but we mentioned it to our chef and were ignored. I had to step outside for a few minutes due to my 4 month old uncontrollably coughing.. when I came back in it was still very smoky. I decided to just grab my food to go since clearly the smoke wasn’t going anywhere. My food was pretty good, so no complaints there but this place has gone down hill expeditiously in the last few years, management and service sucks.

We had a wonderful experience at Otani. Our waiter, Melvin, provided great service with attention to detail, while ensuring we were comfortable. Our Chef cooked the perfect temp and textured filet mignon. It was delicious!
The atmosphere category was the only one with less than 5 stars. The sushi kitchen looks like a storage area now and they no longer serve sushi. There were pieces of equipment in the dining room stored in a corner which makes me think they could be prepping for a remodeling project. I should have asked. Either way, the delicious meal and great service took our attention away from the storage areas and we enjoyed our dinner. Thank you Melvin and Chef!

Melvin was THE best server we’ve ever had at this restaurant. Made our special occasion of my grandsons 21st birthday extra special!