Panda Express

I visited late for something to take home and had an uncomfortable experience. I found that this location doesn't carry soup (others do)- I tried to order something else but they were out, and was offered a similar option that was available. Maria, the cashier, offered a sample prior to purchase. The second she handed it to me, a nearby watching employee started laughing at the exchange. I looked at Maria, and told her outright that samples are supposed to be good thing not a bad thing (she did not comment). I did finish ordering, but would not buy it again... I'm left with an uncomfortable feeling having employees laugh while I eat something; really makes you think that something is wrong with the food. Can't recommend this experience.

This was the worst experience I have ever had at a Panda Express location.

The staff and management were extremely unprofessional and showed no concern for customer service. I placed multiple orders online and called the restaurant simply to confirm that my orders were received. The first five times I called, they answered the phone, heard my question, and hung up on me.

On the sixth call, I was finally told that all four of my orders were received and confirmed, and that everything would be ready for pickup at 6:00 PM.

When I arrived at the restaurant at the agreed time, the person identifying himself as the owner/manager told me that two of my orders had been canceled. He then said that if I still wanted the food, I would need to pay full price, even though the orders were originally placed online using valid coupons.

This behavior is unethical and misleading. I was given false confirmation, wasted my time, and was then pressured to pay more due to their internal issues. It is clear that this location does not value honesty or customer satisfaction.

I strongly urge corporate management to review or reconsider this franchise ownership, as this location does not meet the standards customers expect from Panda Express.

Atmosphere: 1

Food: 1

Service: 1

I was so excited for my chow mein but it was literally all cabbage :( so disappointed I usually love this place

Atmosphere: 3

Food: 2

Service: 3

Blamed not making order on Doordash then said no refund. Made me drive down to pick up rest of my order, which defeats the purpose of Doordash

Atmosphere: 1

Food: 4

Service: 1

We had a great experience at the Panda Express in Fredericksburg. The food was good and consistent with what we expect from Panda Express, but what really stood out was the level of professionalism from the staff.

During our visit, we accidentally knocked over a soda. Before we could even fully react, a staff member immediately came over and began cleaning it up. We apologized repeatedly and offered to help, but she politely waved us off and handled the situation quickly and calmly, without making it awkward or uncomfortable.

What impressed us most was how professionally and efficiently she managed the spill, and then went a step further by bringing us a replacement soda without hesitation. It was handled with courtesy, speed, and a genuinely friendly attitude.

That kind of service makes a real difference. Mistakes happen, and the way the staff responded turned what could have been an inconvenience into a very positive experience. We were genuinely impressed and would absolutely return.

Atmosphere: 5

Food: 5

Service: 5

Did not get any thing, not what I was looking for.

Atmosphere: 1

Food: 1

Service: 1

They were told someone without handicap plates parked in handicap & the mgr blew it off.
They don't explain/show sizes of boxes to know what size quantity. The food was okay. Xania I know that's not how to spell her name but that's as close as I can get, she's a real sweetheart. Hard worker pays attention to things.

Atmosphere: 3

Food: 4

Service: 3

Worst chow main EVER

Food is good but very busy, can be a bit chaotic with all the online orders. Servers are always friendly.

Atmosphere: 4

Food: 4

Service: 4

we have been to so many Panda Express locations, they are so awesome, so i am confused by the this 1?? first time at this location, wow, what a differences? the people were friendly, quick service, fine prices, but the food was so lacking ... the flavor, very blah, no heat (as in spice level? none at all) the flavor was not there? so wondering what went wrong today, don't they taste it to be sure it is good? flavorful? temperature is right??! yummy good? right??! taste buds went what?? so sad. would not recommend. i would suggest the 1 that has blown us away from here and back, if you are ever near Liberty University, Lynchburg, VA (we were there Halloween 2025) ... u got try the 1 there. they are 10 out of 10 ... great flavor, so great. if only we live closer to that location. would recommend the Short Pump, VA location 2nd favorite.

Atmosphere: 4

Food: 3

Service: 5

Visited 11/15/25 I ordered the bigger plate. Because with three sides. I chose the orange chicken, sweet fire chicken and black pepper steak. The Black pepper steak was disappointing. It had too many mushrooms & not enough meat. There an extra cost for that which I didn't know. I will not choose that again. The sweet fried chicken had more pineapple and veggies than chicken. The orange chicken was the best. The super greens had too much salt. Azaria gave great customer service.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Orange Chicken and Teriyaki Chicken with Fried Rice, Black Pepper Angus Steak, Teriyaki Chicken and Fried Rice, Bourbon Chicken, Build Your Own Plate - 2 Half Sides

Great food

Atmosphere: 3

Food: 5

Service: 4

It's Panda the food is always consistent and easy

Atmosphere: 3

Food: 4

Service: 4

Good food but really slow service for mobile orders.

Atmosphere: 2

Food: 3

Service: 2

I would never attempt to eat here ever again. I have to now drive an hr to the one in short pump. I wanted beef and shrimp they literally had a pinch and it looked old, the fact it was even offered to me was insulting. Then the lady said if I wanted sides she could fix them and put them to the side. Ummm no I don’t want cold food. I waited like 10 min still no beef and shrimp. I walked out. I’m a just stay loyal to where I normally go. I never understand why establishment don’t keep food cooked and available if they know it sells quickly.

Food: 1

Service: 1