sweetFrog Premium Frozen Yogurt

Kid-friendliness: Ice cream ?

Wheelchair accessibility: Yeah

Thomas provided outstanding customer service. The place was spotless, the atmosphere welcoming, and Thomas was exceptionally helpful and eager to assist. Eager to return for this type of customer service and welcoming atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Walked in and no one was in front for atleast 10 minutes. Trash was filled to the brims and overflowing. Ice cream all over the floor. Toppings were scattered everywhere. Made our ice creams and still no employee there to check us out. A girl finally came out, with blood red shot eyes, and checked us out. We sat. Girl went back to the back and started talking loudly and gossiping with another girl in the back. Used the restroom, was disgusting and looked like it had not been cleaned in a week. More people walked in and girls remained in the back room. Other customers had to yell for them to check them out. Nothing was stocked in the front. Most toppings and sauces gone. What happened to this place? So gross.

Atmosphere: 1

Food: 2

Service: 1

Today I took time to call cooperate headquarters about this location. There doesn't seem to be a store manager and the regional manager "only comes in sometimes." If I do not hear back from anyone, I will not visit this location or any Sweet Frog again.

Atmosphere: 1

Food: 3

Service: 4

Me and kids enjoy ourselves, just delayed service

Atmosphere: 4

Food: 4

Service: 4

This place is great! The kids love it and always have fun. We've never had a bad experience and we go here often. The store is clean and the staff is friendly.

Kid-friendliness: The kids always have a great time and the staff is always very friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt with Topping

I have been comming to this location with my kids for years. It used to be a weekly occasion but it seems over the past year the quality and selection has suffered greatly.The staff is polite but the topping selection has been cut in half and is no longer providing fresh options. Only one type of popping bubbles, no Cake peices, hot fudge and Caramel is no longer offered. At best if the selection is limited lower the price, improve service or find other options. We have been to this location 3 times this year and it seems more empty and neglected each time we come. I do not know if it is new ownership or neglect but we will not likely return and find other family desert options like Coldstone or other like places. I am very dissapointed because of how great this place used to be.

Kid-friendliness: Good for kids

Atmosphere: 2

Food: 2

Service: 5

Recommended dishes: Frozen Yogurt with Topping

amazing flavors and amazing service very quite place and calm with big Parking laws

Went in to get my desert. After I have filled my cup and got to the toppings. I found they were already starting to clean house as closing was 40 min away. When asked if they had the toppings they said they were put away for the night. And that wet with the hot toppings at the end like the peanut butter and hot fudge. Worse experience ever and will find another place to go.

Atmosphere: 1

Food: 2

Service: 1

This place has gone steadily downhll for a couple of years. They used to be dispensers for hot fudge and caramel. Those disappeared and were replaced by plastic bottles of syrup. One of the yogurt dispenser has been removed, and the space is used to store cups. The last time I was there, two dispensers were empty. Simple things like chopped peanuts are sporadically not available. One young lady is particularly nice and helpful, but, by and large, the staff is not very helpful.

Atmosphere: 3

Food: 1

Service: 4

Do not come here they have roaches and they are bad , they have been there since June of last year and they still haven’t fixed the problem . Customers had to kill one for another customer while I was there . Just nastyyyy !!!

Atmosphere: 1

Food: 1

Service: 1

It has been 5 days since my husband bit down on glass in his frozen yogurt that we picked up from this location. Nobody has returned our calls to the store or to corporate — absolutely terrible customer service and truly dangerous!!

Atmosphere: 1

Food: 1

Service: 1

Was a good place

Wheelchair accessibility: The wheelchair ♿️ maneuvers well in the facility

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Frozen Yogurt with Topping

extremely rude employee.

Food: 5

Service: 1

Jadah was in the restroom when I came in. She wasn't friendly.