Texas Roadhouse

By far the worst service ever received at a steakhouse. Incompetent staff with the inability to manage check ins properly

Steak was freat tasting and cooked like I requested.

Atmosphere: 5

Food: 5

Service: 5

Great food. Great service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baked Potato, Steak Fries

I usually sit at the bar, but have also sat on regular tables with family and friends. Service has always been top notch and food has been great and on par with places like Longhorn and Outback. Although, I have to say that at least 75% of the time they get the steak temperature wrong. For my wife it seems like every single time she has to send the steak back. In my case, I’m more tolerant and if I order medium, I can deal with medium well or medium rare, but sometimes that cow is still alive. 😂. Last couple of times my wife has opted for the chicken…. The place can get very busy during rush and wait times can be very long, that’s when we hit the bar if there’s anything open.

Atmosphere: 5

Food: 4

Service: 5

Food was barely warm

Atmosphere: 5

Food: 3

Service: 5

Another great meal, worth the cost!

Atmosphere: 5

Food: 5

Service: 5

Went Monday 12/29 to take my Mother in law to dinner. We hit there at 8pm, they don’t close until 10pm.
They were out of everything. No chicken critters, no shrimp, no potato skins, no boneless wings and no ribs.
Thy don’t tell us they were out of all on the things until we ordered our drinks and had been sitting 10 minutes after waiting for a table.
We still stayed because that is where my Mother in law chose to eat for her birthday dinner.
Ordered a salad and the waitress asked if we wanted eggs, cucumbers, cheese, tomatoes and cucumber on our salad and my daughter and I both said no tomatoes. Our waitress didn’t bring out the salad another guy did.
Th salad had lettuce, croutons and ranch….nothing else. I asked the guy where the cheese, egg and cucumber was he said they were out.
My boyfriend ordered cheese fries and our waitress said they shredded more cheese and was able to give him cheese fries.
Not sure if it’s a delivery issue or poor management but I won’t be going back anytime soon.
It would have been nice to know our salad would only have lettuce croutons and dressing.

Last 2 times I tried a burger I ask medium well. It was so raw I couldn’t eat it. This time I ask for well done and I got crisp burnt with the pattie in 3 different pieces. It wasn’t remotely warm. I tried to eat it cuz spending almost $20 for a burger. But I just had a couple bites. I have had better burgers out of a plastic you throw in the microwave. I tried to catch my server but couldn’t find him. Tried to use the bathroom and it was closed. I just through $20 on the bar and left. I won’t go to this location anymore.

Atmosphere: 4

Food: 1

Service: 2

Had lunch but steak was too done

Atmosphere: 4

Food: 3

Service: 4

Love this chain for a solid, satisfying and consistent quality meal. The steaks are very decent. Service is always fast. And the rolls... mmm can't beat those. We love stopping here for an easy tummy filling dinner!

Atmosphere: 5

Food: 5

Service: 4

Great food, great service, good times.

Atmosphere: 5

Food: 5

Service: 5

Went for lunch with my two handicapped kids who were really hungry and they refused to seat us because one member of our party had not arrived. They kept saying it was company policy, which I understand but my kids were hungry and the other member of our party was only 5 minutes away. We left and went to Logan’s instead. We have been here lots of times and will never return.

Service: 1

Very disappointing experience at this Texas Roadhouse. The service was extremely poor and unprofessional. The employees were rude and not welcoming at all, including the front staff. We waited about 20 minutes just to be acknowledged and another 20 minutes to place our order, with no explanation or help.

There was no greeting, no assistance, and no care for customers. The atmosphere felt disorganized and uncomfortable. The only positive thing I can say is that the manager seemed good and professional, but unfortunately the staff behavior ruined the experience.

If a zero-star option were available, I would choose it. I do not recommend this location based on the service.

Food: 1

Service: 1

For a steakhouse, their steaks are terribly cooked. Two out of three steak ordered were overcooked and one was so severely seasoned it was hardly palatable. Nothing like having our medium rare steaks delivered to the table well done. Server was gone as soon as the last plate was placed on the table.

Atmosphere: 3

Food: 2

Service: 3

Kenzie was absolutely amazing. The best server I have had in years. Promote her !!! 😊

Atmosphere: 5

Food: 5

Service: 5