I took my family that came to visit from out of state. We ordered 6 meals and one of the six was correct. The server never came to check on us. I had to flag someone that was bussing a table next to us to get our server. He didn't speak English so he ran to get someone that did. I then asked for our server and she came back about 15 minutes later. I explained that the steaks that did arrive were undercooked (Ordered med and med well. One was rare and one was med rare) none of the salads or baked potatoes came and my bone in ribeye never showed up. Another 20 minutes went buy and those that got their food were finished and I was still waiting for my food and the steaks that were sent back did not come back yet. Finally I went up to the bar and found our server again and asked for a manager. The manager showed up and was in my opinion unprofessional and said "Imma gonna go ahead and give you a coupon for your next visit." My family spoke up and said they were from out of state and he said "What we don't have any locations in NH?". When all is said and done, we spent almost two hours there and two people got to eat. The rest of us boxed up and one decided that he didn't want to eat at all after this experience. The manager then took off his steak and what turned out to be a 15% discount and said that it wasn't just us, that they had issues with the whole kitchen that night and startd naming off tables that also had issue with their meals. To me, this is telling me that he was a bad manager and could not get the staff to work as a team. Unfortunately, this is six people that will most likely never eat at another Texas Roadhouse again.I do have to say that I did eat my steak when I got home and it was a decent steak but because of the service, I won't be going back anytime soon.
Atmosphere: 2
Food: 2
Service: 1
David Kosanke
The 2nd restaurant I've been to in this area with family where the food quality wasn't good at all. The good came out cold. Nowhere near even warm. Nothing really seemed to be prepared with any effort to make it memorable. I get the feeling that for the folks that had a good experience here who've enjoyed it, they'd lose their minds with how much better the Woodbridge Texas Roadhouse spot is. We had to wait almost an hour for our food. When my fiancé told the server the food was cold she was obviously concerned and very apologetic, and did try her best to make the visit much more pleasant but when the new plate of food came out it was brought to the wrong table and that point she just wanted to leave.
Atmosphere: 3
Food: 1
Service: 3
Taylor O'Dell
If you get Jordan as your server, you are in for a treat! Ask to sit in her section, truly one of the best waitresses we have had in a while.Parking: Limited of number of spots close to the restaurant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato
Stephanie Linville
Marky Mark is the best waiter ever. Ask for him! We (family of 6) come here often and he is very personable and will make sure your food is made just right. My husband wanted a Pittsburgh steak with extra char and it came out medium well and Marky Mark took it back and they brought out an even bigger steak and was made perfectly. When my husband took his for bite and it was correct, Marky Mark did a dance. It was hilarious. He is def the best and we will be asking for him again.
Atmosphere: 5
Food: 5
Service: 5
Amber Horn
I use to comeTo this location all the time . Now I regret everytime I come here. Something is always wrong . Better to make the drive to Woodbridge. Even when I went back to get the right food they still had stuff missing . SMH is all I can
Atmosphere: 1
Food: 1
Service: 1
Melissa Taylor
I ordered for pickup, had to wait an extra 30 minutes past pickup time given. I was mad driving home because everyone else was upset for having to wait longer. Got home, food was hot, fresh and good. All the hangry people in the house enjoyed it and soon became happy again. Worth the wait!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mashed Potatoes, Caesar Salad
kyle long
Customer service is very subpar, incorrect items given and overcooking food. Young teens with poor attitudes make for poor customer service. Over doubled my wait time. Took my card with gloves on covered in butter and whatever else he worked with, gave it back to me sticky & wet. Please do better with takeout guests.
Atmosphere: 4
Food: 1
Service: 1
Alejandro Duenas
The place was a little dirty, everything was thrown on the floor.
Atmosphere: 5
Food: 5
Service: 5
Jeremy Yoho
The grilled chicked for the salad was burnt. The 3 steaks we ordered were not cooked to our specification. A very disappointing and expensive experience!
Most of the food was pretty good, especially the rolls. The atmosphere is great, music is a little loud and I had to shout to talk to other people at my table. The service is always fantastic though!
Atmosphere: 4
Food: 3
Service: 5
James A. Ashmore
Food is always great. Steak cooked perfectly with the exception of it being luke warm. First time I have ever had cold steak. The server was good. Just took a while before she showed up to the table. Overall great though.
Atmosphere: 5
Food: 4
Service: 4
Allen Read
Best steaks in the area. Always good service. My son and I always go here when he's in town.
Atmosphere: 4
Food: 5
Service: 5
Melissa Sutherland
Very busy there, we had a 15 person reservation and still had to wait 45 min. Service slow, but waiter very nice and kept up with the rolls, until our orders arrived. Excellent service and good food. Recommend that you be prepared for the wait, but it's worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Rolls and Spread, Blooming Onion, House Salad, Country Fried Chicken
Always great
I took my family that came to visit from out of state. We ordered 6 meals and one of the six was correct. The server never came to check on us. I had to flag someone that was bussing a table next to us to get our server. He didn't speak English so he ran to get someone that did. I then asked for our server and she came back about 15 minutes later. I explained that the steaks that did arrive were undercooked (Ordered med and med well. One was rare and one was med rare) none of the salads or baked potatoes came and my bone in ribeye never showed up. Another 20 minutes went buy and those that got their food were finished and I was still waiting for my food and the steaks that were sent back did not come back yet. Finally I went up to the bar and found our server again and asked for a manager. The manager showed up and was in my opinion unprofessional and said "Imma gonna go ahead and give you a coupon for your next visit." My family spoke up and said they were from out of state and he said "What we don't have any locations in NH?". When all is said and done, we spent almost two hours there and two people got to eat. The rest of us boxed up and one decided that he didn't want to eat at all after this experience. The manager then took off his steak and what turned out to be a 15% discount and said that it wasn't just us, that they had issues with the whole kitchen that night and startd naming off tables that also had issue with their meals. To me, this is telling me that he was a bad manager and could not get the staff to work as a team. Unfortunately, this is six people that will most likely never eat at another Texas Roadhouse again.I do have to say that I did eat my steak when I got home and it was a decent steak but because of the service, I won't be going back anytime soon.
Atmosphere: 2
Food: 2
Service: 1
The 2nd restaurant I've been to in this area with family where the food quality wasn't good at all. The good came out cold. Nowhere near even warm. Nothing really seemed to be prepared with any effort to make it memorable. I get the feeling that for the folks that had a good experience here who've enjoyed it, they'd lose their minds with how much better the Woodbridge Texas Roadhouse spot is. We had to wait almost an hour for our food. When my fiancé told the server the food was cold she was obviously concerned and very apologetic, and did try her best to make the visit much more pleasant but when the new plate of food came out it was brought to the wrong table and that point she just wanted to leave.
Atmosphere: 3
Food: 1
Service: 3
If you get Jordan as your server, you are in for a treat! Ask to sit in her section, truly one of the best waitresses we have had in a while.Parking: Limited of number of spots close to the restaurant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato
Marky Mark is the best waiter ever. Ask for him! We (family of 6) come here often and he is very personable and will make sure your food is made just right. My husband wanted a Pittsburgh steak with extra char and it came out medium well and Marky Mark took it back and they brought out an even bigger steak and was made perfectly. When my husband took his for bite and it was correct, Marky Mark did a dance. It was hilarious. He is def the best and we will be asking for him again.
Atmosphere: 5
Food: 5
Service: 5
I use to comeTo this location all the time . Now I regret everytime I come here. Something is always wrong . Better to make the drive to Woodbridge. Even when I went back to get the right food they still had stuff missing . SMH is all I can
Atmosphere: 1
Food: 1
Service: 1
I ordered for pickup, had to wait an extra 30 minutes past pickup time given. I was mad driving home because everyone else was upset for having to wait longer. Got home, food was hot, fresh and good. All the hangry people in the house enjoyed it and soon became happy again. Worth the wait!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mashed Potatoes, Caesar Salad
Customer service is very subpar, incorrect items given and overcooking food. Young teens with poor attitudes make for poor customer service. Over doubled my wait time. Took my card with gloves on covered in butter and whatever else he worked with, gave it back to me sticky & wet. Please do better with takeout guests.
Atmosphere: 4
Food: 1
Service: 1
The place was a little dirty, everything was thrown on the floor.
Atmosphere: 5
Food: 5
Service: 5
The grilled chicked for the salad was burnt. The 3 steaks we ordered were not cooked to our specification. A very disappointing and expensive experience!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Most of the food was pretty good, especially the rolls. The atmosphere is great, music is a little loud and I had to shout to talk to other people at my table. The service is always fantastic though!
Atmosphere: 4
Food: 3
Service: 5
Food is always great. Steak cooked perfectly with the exception of it being luke warm. First time I have ever had cold steak. The server was good. Just took a while before she showed up to the table. Overall great though.
Atmosphere: 5
Food: 4
Service: 4
Best steaks in the area. Always good service. My son and I always go here when he's in town.
Atmosphere: 4
Food: 5
Service: 5
Very busy there, we had a 15 person reservation and still had to wait 45 min. Service slow, but waiter very nice and kept up with the rolls, until our orders arrived. Excellent service and good food. Recommend that you be prepared for the wait, but it's worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Rolls and Spread, Blooming Onion, House Salad, Country Fried Chicken
meh had
Atmosphere: 3
Food: 3
Service: 5