Lookie here, as a parent of a unique abilities child, raising 2 pretweens its not often I get a treat to myself let alone a gift card of appreciation. You can imagine my excitement when I realized I could order from home and have my yummies picked up. When the food got here, the rice was so hard it was crunchy, and the chicken was dryer than week old sweat socks standing up in a corner! There are times calling back with understanding and compassion that mistakes can happen, cooks get tired, and restaurant employees really do be trying their best goes a long way. Not only did the manager apologize we had a good giggle over that crunchy rice, and he asked me to come on back and get a fresh plate.
THATS WHAT U CALL SERVICE!!!
Mr. Jerry handled his business and I'm so glad I treated him and staff with the respect they deserve.
Will be going back, just for the service
Atmosphere: 5
Food: 4
Service: 5
Sade Webb
togo experience was so bad. i waited like 10 minutes for someone to help me and they were all looking at me like i was crazy until finally someone came out from the back to help.
Atmosphere: 1
Food: 1
Service: 1
A P
Too much to write down, exhausted from the waiting period for pickup, had to go inside, saw my food just sitting. Get home, food COLD! I had been told TWICE we're bringing the food out, LIE! When my son went in to get it after we waited 25 minutes, the food was sitting while the women were doing nothing he said. Called to complain about the cold food, first Lady answered phone, I said manager please, she pretended to be the manager until I said I'm coming back in-person on tomorrow, then she's like let me get the manager, she wanted to see how bad they did. Manager did a reverse on the 48.17 meal, then I check my account again it was back on my card! I will NEVER RETURN EVER after sitting and the lies. Inhad worked all day in court and my son doing construction, both exhausted, only to pay almost 50 bucks just to wait and a pile.of cold garbage!
Food: 1
Service: 1
katie cottrell
West Broad is BEST location hands down! Food is delicious, staff is friendly, and general manager is top notch!
Atmosphere: 5
Food: 5
Service: 5
Chanel P
Visited here on a whim for a late lunch with my boyfriend. My waitress was amazing and I'm really upset that I can't remember her name (she wore glasses). We ordered 2 for $25 which came with an appetizer but I really wanted to try to pickle fries so we split an order and I really liked them but my bf said they were too salty. From the 2 for $25 I got the chicken parm Alfredo and subbed the Alfredo noodles for penne. It was amazing and it looks like it's not enough sauce on top but, trust me, it is. My bf got the bourbon street chicken and shrimp and that was good as well of course.
Atmosphere: 5
Food: 5
Service: 5
Kevin Bathrick
Our waiter Michael B was very good and professional. Food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
Jeffrey Qureshi
Heather J was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Stearns
My husband and I went to the Applebee's on 9601 W Broad Street in Glen Allen Virginia. We checked out the two for twenty five menu. For the appetizer we ordered the onion rings. They were tender and flavorful. For an entree I tried the cheeseburger. I had swiss cheese instead of American. The burger was juicy pink in the middle just the way I like it. I live with a little heart condition so I opted for a Caesar salad rather than fries. Because I had had onion rings. I didn't much care for the tomato soup which came with the burger. It tasted like Prego spaghetti sauce. My Steve enjoyed his choice chicken parm over fettuccine. On Friday December 19 we returned and once again sampled the two for twenty five. This time we tried the boneless wings. My husband ordered the cheeseburger and I enjoyed the chicken tenders as I hadn't had a fried meal in more than a year. The servers are professional warm and friendly. These days you need to let your waiter or waitress know if you don't want your bread or your fries seasoned. Our French fries came seasoned and my Steve and I can't them this way so our waiter who is also a bartender, brought us a huge plate of plain fries to share. When he had time he stopped by our table to chat and see how we were doing. The manager also dropped by and we all shared a lovely conversation. My husband and I were made to feel special and welcomed. This is southern hospitality at its best.
Atmosphere: 5
Food: 5
Service: 5
jon rice
Service sucks not worth your time!
Service: 1
Jan Johnson
The restaurant is showing it's age but the food and service was very good.
Horrible experience hostess was non-verbal didn’t communicate on how long the food would be wait was longer than expected my wait was 30 minutes for a pickup order
Atmosphere: 1
Food: 1
Service: 1
Eric Simpson
The food was not great. The place looked dated.
Food: 2
Jessica Mcclinton
Great service the server Emily was amazing
Food: 5
Amy Slayden
Sherry was the Absolute BEST. Everything came out to perfection. ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Edith Robinson
I picked up my order of rack of ribs with coleslaw, and I love the hot honey glaze bbq sauce
Lookie here, as a parent of a unique abilities child, raising 2 pretweens its not often I get a treat to myself let alone a gift card of appreciation. You can imagine my excitement when I realized I could order from home and have my yummies picked up.
When the food got here, the rice was so hard it was crunchy, and the chicken was dryer than week old sweat socks standing up in a corner!
There are times calling back with understanding and compassion that mistakes can happen, cooks get tired, and restaurant employees really do be trying their best goes a long way. Not only did the manager apologize we had a good giggle over that crunchy rice, and he asked me to come on back and get a fresh plate.
THATS WHAT U CALL SERVICE!!!
Mr. Jerry handled his business and I'm so glad I treated him and staff with the respect they deserve.
Will be going back, just for the service
Atmosphere: 5
Food: 4
Service: 5
togo experience was so bad. i waited like 10 minutes for someone to help me and they were all looking at me like i was crazy until finally
someone came out from the back to help.
Atmosphere: 1
Food: 1
Service: 1
Too much to write down, exhausted from the waiting period for pickup, had to go inside, saw my food just sitting. Get home, food COLD! I had been told TWICE we're bringing the food out, LIE! When my son went in to get it after we waited 25 minutes, the food was sitting while the women were doing nothing he said. Called to complain about the cold food, first Lady answered phone, I said manager please, she pretended to be the manager until I said I'm coming back in-person on tomorrow, then she's like let me get the manager, she wanted to see how bad they did. Manager did a reverse on the 48.17 meal, then I check my account again it was back on my card! I will NEVER RETURN EVER after sitting and the lies. Inhad worked all day in court and my son doing construction, both exhausted, only to pay almost 50 bucks just to wait and a pile.of cold garbage!
Food: 1
Service: 1
West Broad is BEST location hands down! Food is delicious, staff is friendly, and general manager is top notch!
Atmosphere: 5
Food: 5
Service: 5
Visited here on a whim for a late lunch with my boyfriend. My waitress was amazing and I'm really upset that I can't remember her name (she wore glasses). We ordered 2 for $25 which came with an appetizer but I really wanted to try to pickle fries so we split an order and I really liked them but my bf said they were too salty. From the 2 for $25 I got the chicken parm Alfredo and subbed the Alfredo noodles for penne. It was amazing and it looks like it's not enough sauce on top but, trust me, it is. My bf got the bourbon street chicken and shrimp and that was good as well of course.
Atmosphere: 5
Food: 5
Service: 5
Our waiter Michael B was very good and professional. Food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
Heather J was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
My husband and I went to the Applebee's on 9601 W Broad Street in Glen Allen Virginia.
We checked out the two for twenty five menu. For the appetizer we ordered the onion rings. They were tender and flavorful.
For an entree I tried the cheeseburger. I had swiss cheese instead of American. The burger was juicy pink in the middle just the way I like it. I live with a little heart condition so I opted for a Caesar salad rather than fries. Because I had had onion rings. I didn't much care for the tomato soup which came with the burger. It tasted like Prego spaghetti sauce.
My Steve enjoyed his choice chicken parm over fettuccine.
On Friday December 19 we returned and once again sampled the two for twenty five. This time we tried the boneless wings. My husband ordered the cheeseburger and I enjoyed the chicken tenders as I hadn't had a fried meal in more than a year.
The servers are professional warm and friendly. These days you need to let your waiter or waitress know if you don't want your bread or your fries seasoned. Our French fries came seasoned and my Steve and I can't them this way so our waiter who is also a bartender, brought us a huge plate of plain fries to share.
When he had time he stopped by our table to chat and see how we were doing. The manager also dropped by and we all shared a lovely conversation. My husband and I were made to feel special and welcomed.
This is southern hospitality at its best.
Atmosphere: 5
Food: 5
Service: 5
Service sucks not worth your time!
Service: 1
The restaurant is showing it's age but the food and service was very good.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Horrible experience hostess was non-verbal didn’t communicate on how long the food would be wait was longer than expected my wait was 30 minutes for a pickup order
Atmosphere: 1
Food: 1
Service: 1
The food was not great. The place looked dated.
Food: 2
Great service the server Emily was amazing
Food: 5
Sherry was the Absolute BEST. Everything came out to perfection. ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
I picked up my order of rack of ribs with coleslaw, and I love the hot honey glaze bbq sauce
Atmosphere: 3
Food: 5
Service: 5
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