This would be a 5 star experience were it not for the attitude of the cashier who took our order. I felt as if I was bothering her asking questions about the menu and she came across as quite rude. Oh well, maybe she was just having a bad day. Otherwise, the other employees were extremely friendly. For that reason I am giving 4 stars. The food was tasty and the restaurant was very clean and inviting.
Atmosphere: 5
Food: 5
Service: 4
Boyd Waters
Great location, always fast and Food is always hot. The outside could use some more tlc.
It's strange to say, but this is one of the nicest fast-food restaurants you will ever see. How often can you eat by the fire?
And do yourself a favor, try the roasted chicken and the zucchini muffins. Absolutely wonderful!
Hat Thein
The food is good. The lady serving me was cordial and professional. It was Mother's Day, so I gave her a tip. As we all should.
Todd Layman
This will be a mixed review because there are pros and cons. My special needs son and I go to this Arby’s every week on Monday or Tuesday on the way to something he enjoys every week and usually hit the drive through. The food has always been consistently good and the staff is always very pleasant. My main issue is just simple carelessness in filling the orders. I’m not exaggerating when I say that every single week for at least the last three or four months there has been at least one mistake in filling the order. Many of these we catch before we leave the store by digging through the bag (I’ve learned we need to do that now) but many we don’t know until we’re away from there and is too late. This week I ordered diet lemonade and got water; last week we ordered mozzarella sticks and didn’t get them; week before that we didn’t get salad dressing; often we get there and find we didn’t get a fork, which makes eating a salad or Mac and cheese difficult; no straws; coke instead of tea, etc. It goes on and on. I’m really not being mean because they are truly friendly and the food is good, but maybe they need to slow down and just double check. Now, on the other end of the spectrum is Michelle, one of the employees that treats us so nicely. She has taken such a sweet interest in my son and always takes the time to give him a big smile and have a chat with him. He looks forward to seeing her. She wasn’t there tonight and he was bummed. Often, she’ll do something special for him, too, and we adore her! So, Arby’s, please don’t take this as a bad review, but more just a suggestion to put a bit more effort into making sure things are right before meals get sent out. Thanks!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: French Dip, Roast Beef, Sliders, Chicken Salad
Brent Lilly
This is one of the best Arby's around imo
Atmosphere: 5
Food: 5
Service: 5
Deven Wilson
Beautiful restaurant but the service here stinks. There was a young boy working the register & he just had a terrible attitude. He just seemed like he was not happy 2 b there. We had 2 ask 4 our cups & they 4got our mozzarella sticks so we had 2 ask 4 them. The boy needs 2 find another job bc he doesn't have the attitude 2 b working @ a restaurant dealing with customers. No welcome, no smile nothing but a sour look on his face. I wish I had got his name but I didn't, I was just ready 2 get my food & get out & by the way the food ended up 2 b amazing. It was fresh so @ least the food was good. I usually have good experiences @ Arby's & 2 b such a beautiful building it really stinks that the customer service is that bad. My visit was on Dec 13th, 2024 around 6pm. The restaurant is gorgeous, everything is clean even the bathrooms, so sad the employees r not happy 2 b there.
Parking: Beautiful location, the inside is absolutely beautiful. They even have a fireplace. I had no idea they made Arby's so fancy!!
Left my chives off deluxe potato. The Brunswick was very good and the zucchini muffins were delicious. This is the washington hwy location. Not Brook rd Location makes a difference believe me. I'M EDITING THIS REVIEW. AFTER 5 VISTS HERE BUYING THE BRUNSWICK STEW SOMEONE MUSTVE MESSED UP THE SOUP BEVAUSE FOR THE LAST 5 DAYS AFTER EATING IT MY MOM HAS HAD A STOMACH BUG AND HASN'T HAD AN APPETITE SINCE. NO AND I MEAN NO MORE ARBY'S FOR MY FAMILY.
Food: 1
Service: 4
Alex T
The employees at this location have always been so so kind. And the food has never disappointed! Keep up the great work and thank you for going above and beyond!
The fireplace made this visit feel more cozy and homey.
Atmosphere: 5
Food: 3
Service: 4
Andrea Stanley
We enjoy going to Arby's. The restaurant is always clean and the food is usually always good. We bought the Deluxe Burger combo for $15.99 for my husband. The pictures of the burger on the wall showed a huge burger that was very thick and went beyond the size of the bun. $15.99 is a lot for a fast food combo, but we thought it would be justified since the burger was advertised as a large burger. We were super disappointed when we got the burger and it was so small compared to the tv ads and restaurant pictures. I ended up having to give my husband some of my chicken sandwich to fill him up. Definitely NOT worth what we paid.
Atmosphere: 5
Food: 2
Service: 5
Wb Wick
This visit was great. Cashier was friendly, talkative and polite( a big improvement!) Manager was even smiles and polite! Thought the new turkey sandwich was so-so however... worth the price it was. But i still think they charge too much for fries. Sandwich and fries, 10.00 and change. Should have ordered the gyro...
Atmosphere: 4
Food: 4
Service: 5
PosFit59
My experience was ok. The food and service were both ok. I got a roast beef, cheddar sandwich. It was ok. I also got the jalapeño poppers they were fantastic.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef Sandwich
Sandy Williams
I got 2 meals and went to pay and the lady at the window shorted me my change back $6.00 I had to ask for my money and she said no that's right but then she gave it toe after telling her she was wrong.
This would be a 5 star experience were it not for the attitude of the cashier who took our order. I felt as if I was bothering her asking questions about the menu and she came across as quite rude. Oh well, maybe she was just having a bad day. Otherwise, the other employees were extremely friendly. For that reason I am giving 4 stars. The food was tasty and the restaurant was very clean and inviting.
Atmosphere: 5
Food: 5
Service: 4
Great location, always fast and Food is always hot. The outside could use some more tlc.
Atmosphere: 4
Food: 5
Service: 5
Great employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich, Crinkle Fries
It's strange to say, but this is one of the nicest fast-food restaurants you will ever see. How often can you eat by the fire?
And do yourself a favor, try the roasted chicken and the zucchini muffins. Absolutely wonderful!
The food is good. The lady serving me was cordial and professional. It was Mother's Day, so I gave her a tip. As we all should.
This will be a mixed review because there are pros and cons. My special needs son and I go to this Arby’s every week on Monday or Tuesday on the way to something he enjoys every week and usually hit the drive through. The food has always been consistently good and the staff is always very pleasant. My main issue is just simple carelessness in filling the orders. I’m not exaggerating when I say that every single week for at least the last three or four months there has been at least one mistake in filling the order. Many of these we catch before we leave the store by digging through the bag (I’ve learned we need to do that now) but many we don’t know until we’re away from there and is too late. This week I ordered diet lemonade and got water; last week we ordered mozzarella sticks and didn’t get them; week before that we didn’t get salad dressing; often we get there and find we didn’t get a fork, which makes eating a salad or Mac and cheese difficult; no straws; coke instead of tea, etc. It goes on and on. I’m really not being mean because they are truly friendly and the food is good, but maybe they need to slow down and just double check. Now, on the other end of the spectrum is Michelle, one of the employees that treats us so nicely. She has taken such a sweet interest in my son and always takes the time to give him a big smile and have a chat with him. He looks forward to seeing her. She wasn’t there tonight and he was bummed. Often, she’ll do something special for him, too, and we adore her! So, Arby’s, please don’t take this as a bad review, but more just a suggestion to put a bit more effort into making sure things are right before meals get sent out. Thanks!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: French Dip, Roast Beef, Sliders, Chicken Salad
This is one of the best Arby's around imo
Atmosphere: 5
Food: 5
Service: 5
Beautiful restaurant but the service here stinks. There was a young boy working the register & he just had a terrible attitude. He just seemed like he was not happy 2 b there. We had 2 ask 4 our cups & they 4got our mozzarella sticks so we had 2 ask 4 them. The boy needs 2 find another job bc he doesn't have the attitude 2 b working @ a restaurant dealing with customers. No welcome, no smile nothing but a sour look on his face. I wish I had got his name but I didn't, I was just ready 2 get my food & get out & by the way the food ended up 2 b amazing. It was fresh so @ least the food was good. I usually have good experiences @ Arby's & 2 b such a beautiful building it really stinks that the customer service is that bad. My visit was on Dec 13th, 2024 around 6pm. The restaurant is gorgeous, everything is clean even the bathrooms, so sad the employees r not happy 2 b there.
Parking: Beautiful location, the inside is absolutely beautiful. They even have a fireplace. I had no idea they made Arby's so fancy!!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: French Dip, Roast Beef Sandwich, Curly Fries, Ketchup Packet
Left my chives off deluxe potato. The Brunswick was very good and the zucchini muffins were delicious. This is the washington hwy location. Not Brook rd
Location makes a difference believe me. I'M EDITING THIS REVIEW. AFTER 5 VISTS HERE BUYING THE BRUNSWICK STEW SOMEONE MUSTVE MESSED UP THE SOUP BEVAUSE FOR THE LAST 5 DAYS AFTER EATING IT MY MOM HAS HAD A STOMACH BUG AND HASN'T HAD AN APPETITE SINCE. NO AND I MEAN NO MORE ARBY'S FOR MY FAMILY.
Food: 1
Service: 4
The employees at this location have always been so so kind. And the food has never disappointed! Keep up the great work and thank you for going above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sliders, Roast Beef Sandwich
Restaurantji Recommends
The fireplace made this visit feel more cozy and homey.
Atmosphere: 5
Food: 3
Service: 4
We enjoy going to Arby's. The restaurant is always clean and the food is usually always good. We bought the Deluxe Burger combo for $15.99 for my husband. The pictures of the burger on the wall showed a huge burger that was very thick and went beyond the size of the bun. $15.99 is a lot for a fast food combo, but we thought it would be justified since the burger was advertised as a large burger. We were super disappointed when we got the burger and it was so small compared to the tv ads and restaurant pictures. I ended up having to give my husband some of my chicken sandwich to fill him up. Definitely NOT worth what we paid.
Atmosphere: 5
Food: 2
Service: 5
This visit was great.
Cashier was friendly, talkative and polite( a big improvement!)
Manager was even smiles and polite!
Thought the new turkey sandwich was so-so however... worth the price it was.
But i still think they charge too much for fries.
Sandwich and fries, 10.00 and change.
Should have ordered the gyro...
Atmosphere: 4
Food: 4
Service: 5
My experience was ok. The food and service were both ok. I got a roast beef, cheddar sandwich. It was ok. I also got the jalapeño poppers they were fantastic.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef Sandwich
I got 2 meals and went to pay and the lady at the window shorted me my change back $6.00 I had to ask for my money and she said no that's right but then she gave it toe after telling her she was wrong.
Atmosphere: 2
Food: 5
Service: 2
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