This will be a mixed review because there are pros and cons. My special needs son and I go to this Arby’s every week on Monday or Tuesday on the way to something he enjoys every week and usually hit the drive through. The food has always been consistently good and the staff is always very pleasant. My main issue is just simple carelessness in filling the orders. I’m not exaggerating when I say that every single week for at least the last three or four months there has been at least one mistake in filling the order. Many of these we catch before we leave the store by digging through the bag (I’ve learned we need to do that now) but many we don’t know until we’re away from there and is too late. This week I ordered diet lemonade and got water; last week we ordered mozzarella sticks and didn’t get them; week before that we didn’t get salad dressing; often we get there and find we didn’t get a fork, which makes eating a salad or Mac and cheese difficult; no straws; coke instead of tea, etc. It goes on and on. I’m really not being mean because they are truly friendly and the food is good, but maybe they need to slow down and just double check. Now, on the other end of the spectrum is Michelle, one of the employees that treats us so nicely. She has taken such a sweet interest in my son and always takes the time to give him a big smile and have a chat with him. He looks forward to seeing her. She wasn’t there tonight and he was bummed. Often, she’ll do something special for him, too, and we adore her! So, Arby’s, please don’t take this as a bad review, but more just a suggestion to put a bit more effort into making sure things are right before meals get sent out. Thanks!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: French Dip, Roast Beef, Sliders, Chicken Salad
Brent Lilly
This is one of the best Arby's around imo
Atmosphere: 5
Food: 5
Service: 5
Deven Wilson
Beautiful restaurant but the service here stinks. There was a young boy working the register & he just had a terrible attitude. He just seemed like he was not happy 2 b there. We had 2 ask 4 our cups & they 4got our mozzarella sticks so we had 2 ask 4 them. The boy needs 2 find another job bc he doesn't have the attitude 2 b working @ a restaurant dealing with customers. No welcome, no smile nothing but a sour look on his face. I wish I had got his name but I didn't, I was just ready 2 get my food & get out & by the way the food ended up 2 b amazing. It was fresh so @ least the food was good. I usually have good experiences @ Arby's & 2 b such a beautiful building it really stinks that the customer service is that bad. My visit was on Dec 13th, 2024 around 6pm. The restaurant is gorgeous, everything is clean even the bathrooms, so sad the employees r not happy 2 b there.
Parking: Beautiful location, the inside is absolutely beautiful. They even have a fireplace. I had no idea they made Arby's so fancy!!
Left my chives off deluxe potato. The Brunswick was very good and the zucchini muffins were delicious. This is the washington hwy location. Not Brook rd Location makes a difference believe me. I'M EDITING THIS REVIEW. AFTER 5 VISTS HERE BUYING THE BRUNSWICK STEW SOMEONE MUSTVE MESSED UP THE SOUP BEVAUSE FOR THE LAST 5 DAYS AFTER EATING IT MY MOM HAS HAD A STOMACH BUG AND HASN'T HAD AN APPETITE SINCE. NO AND I MEAN NO MORE ARBY'S FOR MY FAMILY.
Food: 1
Service: 4
Alex T
The employees at this location have always been so so kind. And the food has never disappointed! Keep up the great work and thank you for going above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sliders, Roast Beef Sandwich
Monica Brown
The fireplace made this visit feel more cozy and homey.
Atmosphere: 5
Food: 3
Service: 4
Andrea Stanley
We enjoy going to Arby's. The restaurant is always clean and the food is usually always good. We bought the Deluxe Burger combo for $15.99 for my husband. The pictures of the burger on the wall showed a huge burger that was very thick and went beyond the size of the bun. $15.99 is a lot for a fast food combo, but we thought it would be justified since the burger was advertised as a large burger. We were super disappointed when we got the burger and it was so small compared to the tv ads and restaurant pictures. I ended up having to give my husband some of my chicken sandwich to fill him up. Definitely NOT worth what we paid.
Atmosphere: 5
Food: 2
Service: 5
Wb Wick
This visit was great. Cashier was friendly, talkative and polite( a big improvement!) Manager was even smiles and polite! Thought the new turkey sandwich was so-so however... worth the price it was. But i still think they charge too much for fries. Sandwich and fries, 10.00 and change. Should have ordered the gyro...
Atmosphere: 4
Food: 4
Service: 5
PosFit59
My experience was ok. The food and service were both ok. I got a roast beef, cheddar sandwich. It was ok. I also got the jalapeño poppers they were fantastic.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef Sandwich
Sandy Williams
I got 2 meals and went to pay and the lady at the window shorted me my change back $6.00 I had to ask for my money and she said no that's right but then she gave it toe after telling her she was wrong.
Really nice fast food restaurant. Good service, great food!
Atmosphere: 5
Food: 5
Service: 5
John S
I've been to very few Arby's lately following an extremely disappointing experience at the Doswell location. (Avoid that one). Our experience at THIS location today however was just on a completely different level. This is a newer Arby's with an updated interior, good design, it was CLEAN and the food was probably among the best "fast" meals we've had in a while. Just unwrapping my burger (yeah they've got those now so I had to try it) you could tell that someone actually CARED about how the product would look. Pride of work? What a concept! Unlike other establishments where you spend the first few minutes reconstructing your dang food (talking about YOU Mickey D's!) this burger looked like something from a place like Chili's or similar. I was so shocked that I snapped photos and will attach them to illustrate. The drinks were Spot On and the ice didn't smell like feet from the fountain (SO someone is CLEANING IT!) My wife's salad was fresh and had no wilty, soggy stuff in it. The ONLY miss was that they had run out of curley fries: WHAT?! So I had crinkle fries, which were very good albeit a little old. They probably made big batches at a time since it was all they had. Even the music was modern contemporary and enjoyable. Twice the wife said "oh I love this song!" So for $28, which used to be expensive for food from a place with a drive thru, I was happy with my food and our experience. And next time I get a crave for a big beef and cheddar (what I think they should call the Marjorie Taylor Green) I'll make the trip to this Arby's for it for sure. I thanked them on the way out and got big smiles and thank yous. I'll bet they don't get that much, although they should. Some of their competitors could learn a thing or two from this place. I hope they never change a thing! Hope this helps somebody!
Parking: You have to walk thru the drive thru line to the door, which is weird but is WChair accessible and prevents order and dash scams.
Wheelchair accessibility: WChair accessible but not motorized doors.
I was EXTREMELY disappointed Oct 24th @ 5:20 pm! Whoever fixed the tenders and fries should be ASHAMED!! The tenders were hard and not even whole.The fries were cold.. It's too expensive for that. I called them but was too mad to talk calmly so I'm venting now!!
Food: 1
Ashley White
The chicken strips I got were stale and extremely hard to chew. The curly fries were cold and chewy. This location has gone downhill drastically if this is the quality of food for the prices.
Food: 1
Sophie Wilson
We went through the drive through. Wasn’t busy at all. Food was cold and fries did not taste fresh. Cheese was everywhere when I opened the foil. Person checking us out was kind though. Overall, I would come again if the food wasn’t cold.
This will be a mixed review because there are pros and cons. My special needs son and I go to this Arby’s every week on Monday or Tuesday on the way to something he enjoys every week and usually hit the drive through. The food has always been consistently good and the staff is always very pleasant. My main issue is just simple carelessness in filling the orders. I’m not exaggerating when I say that every single week for at least the last three or four months there has been at least one mistake in filling the order. Many of these we catch before we leave the store by digging through the bag (I’ve learned we need to do that now) but many we don’t know until we’re away from there and is too late. This week I ordered diet lemonade and got water; last week we ordered mozzarella sticks and didn’t get them; week before that we didn’t get salad dressing; often we get there and find we didn’t get a fork, which makes eating a salad or Mac and cheese difficult; no straws; coke instead of tea, etc. It goes on and on. I’m really not being mean because they are truly friendly and the food is good, but maybe they need to slow down and just double check. Now, on the other end of the spectrum is Michelle, one of the employees that treats us so nicely. She has taken such a sweet interest in my son and always takes the time to give him a big smile and have a chat with him. He looks forward to seeing her. She wasn’t there tonight and he was bummed. Often, she’ll do something special for him, too, and we adore her! So, Arby’s, please don’t take this as a bad review, but more just a suggestion to put a bit more effort into making sure things are right before meals get sent out. Thanks!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: French Dip, Roast Beef, Sliders, Chicken Salad
This is one of the best Arby's around imo
Atmosphere: 5
Food: 5
Service: 5
Beautiful restaurant but the service here stinks. There was a young boy working the register & he just had a terrible attitude. He just seemed like he was not happy 2 b there. We had 2 ask 4 our cups & they 4got our mozzarella sticks so we had 2 ask 4 them. The boy needs 2 find another job bc he doesn't have the attitude 2 b working @ a restaurant dealing with customers. No welcome, no smile nothing but a sour look on his face. I wish I had got his name but I didn't, I was just ready 2 get my food & get out & by the way the food ended up 2 b amazing. It was fresh so @ least the food was good. I usually have good experiences @ Arby's & 2 b such a beautiful building it really stinks that the customer service is that bad. My visit was on Dec 13th, 2024 around 6pm. The restaurant is gorgeous, everything is clean even the bathrooms, so sad the employees r not happy 2 b there.
Parking: Beautiful location, the inside is absolutely beautiful. They even have a fireplace. I had no idea they made Arby's so fancy!!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: French Dip, Roast Beef Sandwich, Curly Fries, Ketchup Packet
Left my chives off deluxe potato. The Brunswick was very good and the zucchini muffins were delicious. This is the washington hwy location. Not Brook rd
Location makes a difference believe me. I'M EDITING THIS REVIEW. AFTER 5 VISTS HERE BUYING THE BRUNSWICK STEW SOMEONE MUSTVE MESSED UP THE SOUP BEVAUSE FOR THE LAST 5 DAYS AFTER EATING IT MY MOM HAS HAD A STOMACH BUG AND HASN'T HAD AN APPETITE SINCE. NO AND I MEAN NO MORE ARBY'S FOR MY FAMILY.
Food: 1
Service: 4
The employees at this location have always been so so kind. And the food has never disappointed! Keep up the great work and thank you for going above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sliders, Roast Beef Sandwich
The fireplace made this visit feel more cozy and homey.
Atmosphere: 5
Food: 3
Service: 4
We enjoy going to Arby's. The restaurant is always clean and the food is usually always good. We bought the Deluxe Burger combo for $15.99 for my husband. The pictures of the burger on the wall showed a huge burger that was very thick and went beyond the size of the bun. $15.99 is a lot for a fast food combo, but we thought it would be justified since the burger was advertised as a large burger. We were super disappointed when we got the burger and it was so small compared to the tv ads and restaurant pictures. I ended up having to give my husband some of my chicken sandwich to fill him up. Definitely NOT worth what we paid.
Atmosphere: 5
Food: 2
Service: 5
This visit was great.
Cashier was friendly, talkative and polite( a big improvement!)
Manager was even smiles and polite!
Thought the new turkey sandwich was so-so however... worth the price it was.
But i still think they charge too much for fries.
Sandwich and fries, 10.00 and change.
Should have ordered the gyro...
Atmosphere: 4
Food: 4
Service: 5
My experience was ok. The food and service were both ok. I got a roast beef, cheddar sandwich. It was ok. I also got the jalapeño poppers they were fantastic.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef Sandwich
I got 2 meals and went to pay and the lady at the window shorted me my change back $6.00 I had to ask for my money and she said no that's right but then she gave it toe after telling her she was wrong.
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
Really nice fast food restaurant. Good service, great food!
Atmosphere: 5
Food: 5
Service: 5
I've been to very few Arby's lately following an extremely disappointing experience at the Doswell location. (Avoid that one). Our experience at THIS location today however was just on a completely different level. This is a newer Arby's with an updated interior, good design, it was CLEAN and the food was probably among the best "fast" meals we've had in a while. Just unwrapping my burger (yeah they've got those now so I had to try it) you could tell that someone actually CARED about how the product would look. Pride of work? What a concept! Unlike other establishments where you spend the first few minutes reconstructing your dang food (talking about YOU Mickey D's!) this burger looked like something from a place like Chili's or similar. I was so shocked that I snapped photos and will attach them to illustrate. The drinks were Spot On and the ice didn't smell like feet from the fountain (SO someone is CLEANING IT!) My wife's salad was fresh and had no wilty, soggy stuff in it. The ONLY miss was that they had run out of curley fries: WHAT?! So I had crinkle fries, which were very good albeit a little old. They probably made big batches at a time since it was all they had. Even the music was modern contemporary and enjoyable. Twice the wife said "oh I love this song!" So for $28, which used to be expensive for food from a place with a drive thru, I was happy with my food and our experience. And next time I get a crave for a big beef and cheddar (what I think they should call the Marjorie Taylor Green) I'll make the trip to this Arby's for it for sure. I thanked them on the way out and got big smiles and thank yous. I'll bet they don't get that much, although they should. Some of their competitors could learn a thing or two from this place. I hope they never change a thing! Hope this helps somebody!
Parking: You have to walk thru the drive thru line to the door, which is weird but is WChair accessible and prevents order and dash scams.
Wheelchair accessibility: WChair accessible but not motorized doors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Sliders, Roast Beef Sandwich
I was EXTREMELY disappointed Oct 24th @ 5:20 pm! Whoever fixed the tenders and fries should be ASHAMED!! The tenders were hard and not even whole.The fries were cold.. It's too expensive for that. I called them but was too mad to talk calmly so I'm venting now!!
Food: 1
The chicken strips I got were stale and extremely hard to chew. The curly fries were cold and chewy. This location has gone downhill drastically if this is the quality of food for the prices.
Food: 1
We went through the drive through. Wasn’t busy at all. Food was cold and fries did not taste fresh. Cheese was everywhere when I opened the foil. Person checking us out was kind though. Overall, I would come again if the food wasn’t cold.
Food: 3
Service: 4
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